Qantas Reservation Office in Auckland, New Zealand 29

Qantas was established in 16 November 1920 by Winton, Queensland, Australia and commenced operations on March 1921.

Qantas Airways Limited is the Australia’s flag carrier airline. According to the fleet size, international flights and international destinations Qantas is considered as the largest airline and is the 3 rd oldest airline in the world after KLM and Avianca. The airline is based in the Sydney suburb of Mascot with its main hub at Sydney Airport.
Qantas Auckland Reservation Office Office Address:

Qantas Reservation office telephone contact numbers:
Telephone 1: 0800 801 344 (Toll free within NZ only), +679 672 2066
Telephone 2: +64 9 275 1019, 0800 808 767

Qantas Lost Property contact number: +64 (0) 9 256 8359

Email: [email protected]

Fax: +64 9 275 8090, 679 672 2022

Working hours
Weekdays Saturdays Sundays/Holidays
Reservations 0700-18001 0700-18001 0830-17001


Official website:

Qantas Online Check-in: check-in

Note: Online Check in begins 48 hours before departure, and up until 30 minutes before departure for domestic flights and 90 minutes for international flights.

Qantas Mobile Check-in: check-in

*Flights within Australia only and currently not available for international travel.

*Check in on your mobile from 24 hours up until 30 minutes before your flight leaves.

Qantas Auto Check-in: check-in

*Flights within Australia only and currently not available for international travel.

Check qantas flight status here:

Qantas baggage services telephone contact numbers:
Qantas Courier
Telephone 1: 0508 800 320 (Toll free within NZ only)
Telephone 2: +64 9 257 1250
Fax: +64 9 257 1240
Email: [email protected]

If your question is still not answered, contact Baggage Services within Australia on 1300 306 980 between 7am and 9pm AEDT, 7 days per week or if you are overseas please contact the local Qantas ground handler at your arrival port.

Qantas Baggage Allowance

View Qantas Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Baggage Delayed / Damaged | lost and found:Baggage Delayed / Damaged- Qantas

Near-by Airports:

Near-by cities:

Attractions in Auckland:

Types of Planes / Air craft available with Qantas

Total fleet: 118

  • Airbus A330-200
  • Airbus A330-300
  • Airbus A380-800
  • Boeing 737–800
  • Boeing 747-400
  • Boeing 747-400ER
  • Boeing 787–9
Queries handled by Qantas Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Qantas Frequent Flyer

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29 thoughts on “Qantas Reservation Office in Auckland, New Zealand

  • Colin Stevens

    My computer will not allow me to print our revised tickets. I telephoned Qantas a couple of days ago and the tickets were re emailed to me but still not scrolling down the screen or showing a ‘PRINT’ option, then the email screen vanishes and I have to open the email window again. Now I want to come to the Qantas office to get the printed tickets. Where in Auckland is your office? We have booked flights Sydney to Tokyo on 7 April 2017. Booking reference 5CTP77. There are two tickets for my wife and I.
    Regards, Colin.

      • Editor Post author

        Hi Estelle Pienaar,

        Please find the numbers
        0800 801 344 (Toll free within NZ only), +679 672 2066
        Telephone 2: +64 9 275 1019, 0800 808 767

        Support team.

  • Elizabeth Philpot

    Getting very very annoyed. Have been trying to pay for my Business Class flight online for 3 days now – something wrong with your website, because my credit cards and bank account are fine.
    Now the fare has gone up by $5.
    Called the toll free number this morning – got the freight office after 10 minutes, who transferred me to the passenger line – waiting 35 minutes being told my call was important and they would be with me shortly! Ha Ha! On top of that I understand you will want to charge me a fee for calling the service (what a joke) office to sort this out. Hung up after 35 mins and called again. Now have the freight office again and have been waiting a further 5+ minutes so far.
    DO YOU WANT MY BUSINESS OR NOT …???? I am at work and have better things to do with my time ….

  • Bruce Moody

    I have flights booked on QF152, QF1011, QF2284 and QF155 but have no e-Ticket or similar. Do I need one?

    I am also trying to ensure that my wife has dairy-free meals on our flights QF152, QF1011, QF2284 and QF155. The system does not allow me to request this from the dropdown menu choices, she is not vegetarian and it is impossible to know whether any of the other options are dairy-free.

    Can you help?

    Bruce Moody

  • Lucy Laurens

    You are impossible to contact. No one answers the phones. you don’t seem to want to have any customer contact! Where are your offices in Auckland!??? Why do you make it so incredibly difficult for customers to get any information? Why won’t you put your office address on your website??

  • Brian Liston

    trying to contact new Zealand reservation office by phone
    Impossible tofind a number that actually lets you get through from Australia.
    Regarding overcharge of flights

  • Anton Booyzen

    The telephone number given for changes to bookings is totally useless. I have spent more than 3 hours hanging on without any answer. Really useless service.

  • Dr Anthony Wood

    Could you please give me the address of the Qantas reservations office in Auckland so I can call in to make a booking> Thank you

  • Helen Ayers

    My colleague and I are booked on Qantas flight 146 Auckland – Sydney at 3.15pm today. We received a text message this morning to tell us that flight is cancelled. We presume due to the extreme weather at Sydney.
    We rang the NZ contact number, and after half an hour were answered, only to be put on hold again and then the call was ended with no further explanation.
    We have been here for the week for work and need to return to Sydney as soon as possible.
    Please can you contact me to let us know the current situation and how soon we can fly to Sydney.

  • Mark Souter

    I would imagine it is easier to get hold of south africas water and electricity department than to get t speak to your New Zealand help desk. This is not acceptable for a reputable company of your size and stature. Really disappointing.

  • Sudhir

    it may be easier to contact rwanda air service than qantas NZ. Why does it take so long, more than half hour on a Tuesday around 2 pm to get a customer service officer to answer the phone? It is cost cutting of staff as usual? However, the customer service consultant provided very good service and was well done.

  • Jhames Lubbe

    Tried to make a call to change flights. What a joke. Thought South Africa was bad when it came to customer service. Can’t complain about service at Qantas as there is none.

  • Bruce Simpson

    What a micky mouse outfit. I will not voluntarily use qantas again. Delibrate obfuscation to make it almost impossible to contact anyone via phone Half an hour on hold. transferred to “frequent flyer number which tells me to ring back later and no option to simply talk to a human.

  • James Goulding

    Hi, after booking a flight via Webjet to attend event in May. Looked for option on Webjet to advise that am a paraplegic, so in Wheelchair. Webjet offers no option for this, other to advise to contact the Airline. Which in this case is Qantas.
    The Qantas website sends you around in circles, before telling you to call them. So tried that, but after 2hours on hold, decide to see if there is an email address which can use to try and update my flight booking. Because waiting that long on a call isn’t going to improve anyone’s spirits.
    Can someone contact me?


    • Editor G

      We feel sorry for you. And we are the offical website. If we get an update from our vendor, we shall update with the fast lane working number.

  • Jose Ramirez

    I have been trying o make a reservation through the website and says ” the length of my name is to long ……. ” and then call to the call center wait for almost two hours no answered. really sucks

  • Lima Hansen


    I would like to add a stopover to my return flight. This information is not available online and cant be sorted via My Bookings. I have been on a phone call on hold for what will be a minimum of 2hrs. This didnt work yesterday and I am skeptical about it working today. I have asked for the call back option and NOONE called me back. I have filled in several contact forms that send me around in a loop. I have left a message on your face back page and now have to deal with a bot!!! this is extremely frustrating and now I cant even find a physical address here in NZ.

  • Monique Beyer

    Hi, I had a callback from the Auckland office twice. Both times the call was interrupted after 5 seconds. Now I don’t seem to be getting through at all. Is there an issue with your call centre? All I wanted to ask is whether we can take a bike with us on our trip which is shared between Qantas, Emirates, and LOT. Thanks.

  • Rachel Hawthorne

    Hi there, I have been sent notification that I have schedule changes to my flight and am directed to “Manage my Bokking” where there is then no option I can find to actually confirm the changes. I have tried to phone Qantas NZ numerous times and the expected wait time is always over 2 hours! Can someone please contact me so I can confirm the flight changes?

  • Leticia

    Absolutely Impossible to get in touch qirlth qantas NZ!!! Impossibleeeeeeeeeeee the call back fails all the time and after 1.5h wait on the phone the call doesn’t go through! Wtf?!

  • sofia Gonzalez

    Hi my name is Sofia ,my ticket of May 11th was cancelled due to Covid19, I bought it on Edreams (Booking reference 4966197813), I asked for my refund on April 21st and I am still waiting for it.
    I have called them 5 times and they always said the same ¨Qantas has not make the refund yet, please call them¨, I know you are taking 10 weeks to make the refunds , and I asked for my refund 14 weeks ago, please can you help me? I really need to have my money back ,

    My booking reference is POZIPY



  • Brian Rowell

    My return flight from Manila to Auckland 2nd March was cancelled by Qantas due to Covid-19.
    Booking reference TO2N2O
    Online flight status says the journey is complete which is not correct.
    How can I get a refund or credit for the half of my journey cancelled by Qantas.?
    I have been trying for four months to get a response from Qantas.
    I am stranded in the Philippines.
    Brian Rowell

  • Alejandro Morada

    I am requesting to refund my cancelled flight with Flight Credit Reference TVRURI ( $458.13) in the name of Alejandro Morada.

    I hope someone from your company gives priority to my request immediately please?

    My email address is [email protected]

    Thank you.

  • Alejandro Morada

    I am requesting to refund my cancelled flight with Flight Credit Reference TVRURI ( $458.13) in the name of Alejandro Morada.

    I hope someone from your company gives priority to my request immediately please?

    My email address is [email protected]

    Thank you.

  • Lydia Taylor

    Hi have been on the phone for the past two weeks trying to get some one to answer but no luck. I have a grandson flying back to Brisbane on the 17/07/2021 he is a minor travelling alone. His flight has been booked but did not select the seat as I am trying to find out what paper work needs to be done for him to be with a air hostess. He had to pay a adults fare and now I have been informed that we have to pay another $90.00 to travel with a air hostess. Will some one please email me back. This is disgraceful. Or give me a phone number of the Auckland Office. With all these flights cancelled from Australia you would think it would be a piece of cake getting some one to answer a phone. One call I waited 3hrs still no answer. Please Help.

  • Ralph Gray

    I want to book QF flights from here in Auckland and have questions that can’t be answered online. When I ring the following numbers which the website says to use for reservations …
    0800808767 – says not to use if not travelling in next 24 hours
    0800801344 – says Qantas Freight
    09 2751019 – says this number no longer allocated to a working phone
    … please advise how to book a flight on QF?