Qantas Reservation Office in Johannesburg, Africa 38

Qantas was established in 16 November 1920 by Winton, Queensland, Australia and commenced operations on March 1921.

Qantas Airways Limited is the Australia’s flag carrier airline. According to the fleet size, international flights and international destinations Qantas is considered as the largest airline and is the 3 rd oldest airline in the world after KLM and Avianca. The airline is based in the Sydney suburb of Mascot with its main hub at Sydney Airport.

Qantas in Johannesburg Reservation Office Contact Address, Phone, Working hours and Website

Address: NA

Cargo reservations +27 11 390 – 1176
Passenger +27 21 427 – 3128

Qantas Call Center numbers for Africa

Country Phone Working hours
South Africa +27 21 427 3128 24 hours, 7 days a week.
Ghana +232 2020 20122
+232 3022 40442/3
8am to 5pm Mon to Fri, 9am to 1pm Sat
Kenya +254701948795 8am to 5pm Mon to Fri
Morocco +212 522 26 63 67/69 8.30am to 12.30pm, 2.30pm to 6.30pm Mon to Fri, 9am to 12pm Sat
Nigeria +234 8023193890 8.30am to 5pm Mon to Wed, 10am to 1pm Sat
Tunisia +21629559399 8am to 4.30pm Mon to Fri Winter time
8am to 1.30pm Mon to Fri 6 Jun to 6Jul Ramadan
8am to 1.30pm Mon to Fri Summer time Jul and Aug

Email: [email protected]

Fax: 27 11 390 2476

Working hours:
Weekdays Weekends Holidays
Local Reservations 08.30-16.30


Qantas Online Check-in: check-in

Note: Online Check in begins 48 hours before departure, and up until 30 minutes before departure for domestic flights and 90 minutes for international flights.

Qantas Mobile Check-in: check-in

*Flights within Australia only and currently not available for international travel.

*Check in on your mobile from 24 hours up until 30 minutes before your flight leaves.

Qantas Auto Check-in: check-in

*Flights within Australia only and currently not available for international travel.

Check qantas flight status here:

Qantas Customer Care Support

Check the above link to know the Qantas customer care phone number, email etc

Qantas Baggage Allowance

Qantas Baggage
View Qantas Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Qantas baggage services telephone contact numbers:

If your question is still not answered, contact Baggage Services within Australia on 1300 306 980 between 7am and 9pm AEDT, 7 days per week or if you are overseas please contact the local Qantas ground handler at your arrival port.

Baggage Delayed / Damaged | lost and found: Baggage Delayed / Damaged- Qantas

How to Web Check-in in Qantas Airways?

Procedure to do web check-in or online check-in in Qantas Airways

  1. Visit
  2. Select ‘Fly’ – ‘Check in’ section.
  3. Enter the “Booking Reference” and “Last name”.
  4. Click on “Check-in”.

How to change mistakes in your name, flight date and refund ticket in Qantas Airways?

View How to change mistakes in your name, flight date and refund ticket in Qantas Airways through the above link.

List of Qantas Airways Offices Worldwide

View the List of Qantas Airways Office worldwide through the above link.

Types of Planes / Air craft available with Qantas

Total fleet: 118

  • Airbus A330-200
  • Airbus A330-300
  • Airbus A380-800
  • Boeing 737–800
  • Boeing 747-400
  • Boeing 747-400ER
  • Boeing 787–9

Queries handled by Qantas Customer care:

Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Qantas Frequent Flyer (Frequent-flyer program).

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38 thoughts on “Qantas Reservation Office in Johannesburg, Africa

      • MDE Stoltz

        Nobody answer that phone wether it is 8 in the morning 12 noon or 4 o’clock in the morning.
        I need to use my credit to book a ticket. The ticket is today already R2000 more. No emails answered also!

  • Lianne Lutz

    Hi , please could you assist.
    We are booked to Fly SAA from JHB to Perth SA280 DEPART JHB 9PM – ARRIVE PERTH 12.20PM ,
    We are then flying from Perth to Sydney QF583 — DEPART PERTH 1.40PM.
    I am concerned that we aren’t going to have enough time to get from the one terminal to the other.
    Is there any possibility of us getting onto the later flight.
    REF NO: 6WVRYZ . Many thanks Lianne Lutz 0834621692

  • Lesedi Motsatsi

    I’ve tried to contact your office at 15h40 20th of March. The phone is not answered and no option to leave a message. I need to reschedule my flight urgently. FLIGHT RESERVATION : 5ADGJK

    Lesedi Motsatsi
    [email protected]

  • Laverne

    I have a query and no-one answers the phone on +27 21 427 3128. I have called twice and been holding for 30 minutes in total. How does one get assistance at Qantas???

  • Sandy Watters

    Good Morning. I have a question! Not a complaint. I want to book two flight tickets to Melbourne next February. I want to know if I can book this morning and Paywith credit card tomorrow, or can I do an EFT today. I the EFT option is available please supply me with bank details. Thank you. Sandy Watters

  • Carlos dos Santos Ferreira

    I am planning a vacation end of August this year to Sydney and Brisbane but before purchasing the air tickets, I would like to be sure of obtaining required visas.
    What would be the best approach to above without forfeiting air tickets payments and what travel requirements are necessary to enter Australia e.g. visa, health certificate and sponsor/family, details?


    Carlos Ferreira

  • Irene Jackson

    I would like to book access luggage! Somehow your website does not allow me to do it online but I also cannot get through via phone! Please help! My Namibian cell no is 0712018617, my flight ref is 6S8TZ9. Thanks a lot!!

  • Bernice Joan Whitaker

    Good day to you
    I have been sent an E ticket to travel to New Zealand on 2nd June2018 Ticket no:081-5946019287
    Booking Reference:LQC9G9
    I am Immigrating and would like to know if you would allow me to bring Extra luggage, as i see i am only allowed 30kgs, plus 7kghand luggage. I am afraid it is not going to be enough.
    Reservation no: Q38X64
    Your assistance would be greatly appreciated.

  • John Van Breda

    FF number: 1941738757 JR van Breda
    I am needing assistance with the claiming of FF points for travel in 2018.
    The online claiming system is returning the message ‘ unsuccessful, invalid flight numbers’.
    Please can you assist.
    Tue 4 Dec 2018 UNSUCCESSFUL- INVALID FLIGHT NUMBER QF 502 S 01-OCT-2018 00:00:00 SYDNEY/BRISBANE. seat 12A
    Tue 4 Dec 2018 UNSUCCESSFUL- INVALID FLIGHT NUMBER QF 509 N 09-OCT-2018 00:00:00 BRISBANE/SYDNEY. Seat 24D
    NOTE: The flight of 29 Sept and 1 Oct are different to the original itinerary due to airline delays and change of flights.
    Thank you

  • Des

    i have ben holding on the line for over 15minutes
    Please can somebody advise :-
    I would like to book online direct Jhb to Sydney return and use some Asia Miles frequent flyer points to redeem for this booking and am unsure how to do this


      Good day, I am unable to get hold of anybody for a Frequent Flyer question that I have. +27214273128 does not answer! Please assist me and give me another option. Thank you.

  • Patricia Todisco

    We been trying to Cancel our booking for Thursday for the last five days,nobody answering the phones and we also tried to cancel on the website as requested and doesn’t allow us to canceled, it said we have to contact the office… but nobody answering.
    This is very stressful, we need someone to contact us
    Reservation number WB60MF

  • Willie Nel

    Good day
    Booking Ref Nr. Passengers: WH Nel
    PM Nel

    Good day,

    With the world pandemic ad hand, we where suppose to travel to New Zealand on the 5th of May 2020 however that is not possible anymore.

    We received an email, indicating that we can either redeem the cost of our flight with another flight or the second option is to get refunded.

    If we choose the option of the refund, I see that we may be in for a cancellation fee, how much is a such an cancellation fee?

    We look forward to hear from you.

    Kind regards

    Ns. I’ve tried to call many times but could not get through.

  • Johannes Denysschen

    We have been trying to contact Qantas since the Covid lockdown started. The contact number does not seem to work.
    How con we get refunds on our tickets?
    Surely here must be another way to contact the airline
    Our reference numbers are:

  • juli jamieson

    Good day I have cancelled my flight to NZ on the 5/1/2021, and asked for a refund.
    I was told I can expect it to be paid into my account on the latest 1/04/2021.
    I am trying to contact qantas by phone with no avail.
    Can someone please contact me. I have been on hold every time i phone for 15min at a time?
    Mrs juli jamieson

  • J M Pieterse

    Good day
    I have been trying since December 2020 to get my ticket refunded. See below
    Qantas Cape Town does not answer phone and I send every second day a mail with details but know reply from both sides. I let the phone ring for about an hour to three hours but not answer (021 427 3128), even weekends
    If somebody could just send a reply or talk to me THANK YOU
    From: Qantas South Africa
    Sent: Saturday, 01 May 2021 2:39 AM
    To: Cassie Pieterse
    Subject: Re: [Ticket#2020120133001161] FW: FW: FW: FW: FW: Booking References W7SKLT & W5LWYB

    Dear Mr. / Mrs. Cassie Pieterse

    Thank you for your response.

    I am sorry to hear that you are still waiting on a refund that our records reflect was processed on 20 April 2021 to the Visa card ending in 7011. Funds can take 5-7 business days to reflect in your account. If you have not received the funds by 04th May 2021 please let us know and we will request trace reference numbers for you

    Kind Regards,

    Jenny Knight
    Qantas South Africa
    Qantas Airways Limited

    P. 0800 993 025
    E. [email protected]
    W. | | twitter @qantas | instagram @qantas | | |

    04/30/2021 09:30 – Cassie Pieterse wrote:
    Good Morning
    Please advise what is the progress on this payment
    You reflected that that you will do payment on 20 April 2021 and to date nothing has been received
    We URGENTLY need the payment
    Thank you
    Cassie Pieterse
    Operations Manager
    REUTECH Solutions, a division of REUTECH (PTY) LTD.
    628 James Crescent | Halfway House 1685 | South Africa
    P O Box 35 | Halfway House 1685 | South Africa
    Switchboard: +27 11 652 5555
    Tel: +27 11 652 5582
    Fax: +27 11 315 2465
    Fax: +27 86 678 2225
    Cell: +27 82 808 3647
    E-mail: [email protected] |

    From: Qantas South Africa
    Sent: Tuesday, 20 April 2021 12:15
    To: Cassie Pieterse
    Subject: Re: [Ticket#2020120133001161] FW: FW: FW: FW: Booking References W7SKLT & W5LWYB

    Dear Cassie Pieterse

    My apologies for the delay in responding to your email request. This is to confirm that we have refunded your ticket for booking W5LWYB, in full today, 20 April 2021. You will receive a separate email from our refunds team. Depending on how quick the bank makes it visible to you, it might take up to 5 business days.

    For any further questions, please do not hesitate to contact us further.

    Kind Regards,

    Cherise Van Wyk
    Qantas South Africa
    Qantas Airways Limited

    P. 0800 993 025
    E. [email protected]

    • Gert Strydom

      Hi Mr Pieterse
      I am also struggeling to get a refund out of Qantas. I could not find a Qantas contact in South Africa? The Australia contact centre is not very helpfull. Can you assist me with that?

  • Glenda Massimiani

    I am unable to contact Qantas South Africa and have requested a refund on my flight more than 8 weeks ago. Please could someone either contact me or send me a contact where I can follow up on my refund. Thank you.

  • Ruth Gerardy

    Good day.
    I’m in South Africa unable to get a response from your Cape Town office, after 2 weeks of endless unanswered calls, kept on hold at times for an hour before giving up, I’ve called everyday at different times for 2 weeks, also unanswered emails.
    January 26th I redeemed my credit, for the flight you cancelled in 2020 due to covid, paid the extra fee required and made my new booking to visit my grandchildren. I was told I’d receive an email within 24 hours which to date is still outstanding, though the extra payment was processed immediately!
    My booking appears on your website yet no E ticket received? I’m told I need to get a new visa, though the previous one is unused, which I cannot apply for without my ticket.
    If there is anybody out there who can assist I’d be very grateful. Nobody answers that +27 21 427 3128
    Ena Gerardy

    • MDE Stoltz

      The same problem with me. No answer . Holding for 6 hours and 2 hours. This is unacceptable.
      I need to contact 021 4273128 to use my credit to book a flight.
      Please assist!
      Ena did anybody contact you?

  • Marietjie Stoltz

    No answer at Qantas customer service 0214273128. This is unacceptable. How can nobody answer for 3 weeks now after phone ring 6 hours at a time. Today phone ring once and then dead?

    • Caroline

      Tickets cancelled due to Covid restriction 2020. Credit issued and would like to redeem now but with no succes. Held the line for 3 hours, no answer. Ref no V9AD9I
      Please help!

  • Lynne Authers

    I am unable to get through to the Qantas number given on the website. Have had to hold on over an hour twice with nobody answering.
    I an unable to change it online. I reach the “Confirmation” point and it won’t accept my payment.
    I urgently need to change my flight booking.

  • Averil Bosch

    8.52 Sunday 14/08/22, I have be holding on to speak to someone re flights to Sydney and connecting flights on 214273128 to no avail for 20 minutes and then was cut off.