Qantas Sales Office in Johannesburg, Africa 10

Qantas was established in 16 November 1920 by Winton, Queensland, Australia and commenced operations on March 1921.

Qantas Airways Limited is the Australia’s flag carrier airline. According to the fleet size, international flights and international destinations Qantas is considered as the largest airline and is the 3 rd oldest airline in the world after KLM and Avianca. The airline is based in the Sydney suburb of Mascot with its main hub at Sydney Airport.

Qantas in Johannesburg Sales Office Contact Address, Phone, Working hours and Website

Qantas Freight Office

Address: Swissport Terminal 6
Northern Perimeter Road
OR Tambo International Airport
Johannesburg, Africa

Phone: +27 11 390 1176
Mobile: +27 82 905 2676

Freight Manager South Africa
Cindy Wilson

Email: [email protected]

Fax: 27 11 390 2476

Working hours:

Weekdays Weekends Holidays
Local reservations 08:00 to 16:00 Closed Closed
Handling agent 08:00 to 17:00 08:00 to 13:00 08:00 to 13:00
Customs 08:00 to 15:30 08:00 to 13:00 08:00 to 13:00
Quarantine 24 hours 24 hours 24 hours


Qantas Online Check-in: check-in

Note: Online Check in begins 48 hours before departure, and up until 30 minutes before departure for domestic flights and 90 minutes for international flights.

Qantas Mobile Check-in: check-in

*Flights within Australia only and currently not available for international travel.

*Check in on your mobile from 24 hours up until 30 minutes before your flight leaves.

Qantas Auto Check-in: check-in

*Flights within Australia only and currently not available for international travel.

Check qantas flight status here:

Qantas Customer Care Support

Check the above link to know the Qantas customer care phone number, email etc

Qantas Baggage Allowance

Qantas Baggage
View Qantas Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Qantas baggage services telephone contact numbers:

If your question is still not answered, contact Baggage Services within Australia on 1300 306 980 between 7am and 9pm AEDT, 7 days per week or if you are overseas please contact the local Qantas ground handler at your arrival port.

Baggage Delayed / Damaged | lost and found: Baggage Delayed / Damaged- Qantas

How to Web Check-in in Qantas Airways?

Procedure to do web check-in or online check-in in Qantas Airways

  1. Visit
  2. Select ‘Fly’ – ‘Check in’ section.
  3. Enter the “Booking Reference” and “Last name”.
  4. Click on “Check-in”.

How to change mistakes in your name, flight date and refund ticket in Qantas Airways?

View How to change mistakes in your name, flight date and refund ticket in Qantas Airways through the above link.

List of Qantas Airways Offices Worldwide

View the List of Qantas Airways Office worldwide through the above link.

Types of Planes / Air craft available with Qantas

Total fleet: 118

  • Airbus A330-200
  • Airbus A330-300
  • Airbus A380-800
  • Boeing 737–800
  • Boeing 747-400
  • Boeing 747-400ER
  • Boeing 787–9

Queries handled by Qantas Customer care:

Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Qantas Frequent Flyer (Frequent-flyer program).

Is there any problem / complaint with reaching the Qantas Johannesburg Sales Office Address or Phone number? Please report any issues using the below comment form.

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10 thoughts on “Qantas Sales Office in Johannesburg, Africa

  • Ihab H. M. Ghobrial

    Here below is my emails sent to Cindy Wilson on 22 & 24.12.2016 for which I’ve received no response:


    Dear Cindy,

    I refer to my email sent to you on 22.12.2016, for which I have not received any response from your side. I know that it’s Christmas eve today, however my email was sent to you 2 days back, furthermore, I have tried to reach you on your cell phone yesterday (23.12) and left you a voice message to call me back or to respond to my email, but no response was received from your side !!! Very disappointing.

    If you have already started your Christmas holiday, someone else should have responded to my email. This is the least service you should offer to your customers.

    On Thu, Dec 22, 2016 at 8:37 PM, Ihab Ghobrial wrote:
    Good Day Cindy

    I have a reservation on Qantas flight 64 JNB-SYD on Dec. 24th, 2016, Reservation ref: F63218625, Confirmation #3SKC2I made online through “Tripsta”

    Could you please confirm the number of checked-in luggage allowed, and the respective weight of each, for this reservation?

    Thanks & Regards

    Ihab H. M. Ghobrial

    Cell Phone: +27 72 176 1616

    ​emial: [email protected]

  • Rebecca Namposya

    The number for lost and find queries (Johannesburg +27 11921 6710) does not seem to work. I called it a number of times from Gaborone, Botswana.
    I wanted to check if the item (wallet) I left on Flight QF63 seat 71J/71K on Monday 6th August 2018 has been reported found. Please help in this matter. Thanks.

  • Christiaan

    I have tried reaching the office in South Africa 6+ times to refund my ticket for December- each time holding the line for more than 25minutes!!!!! How is this possible for a global company. ?!!

  • Yvonne Raath

    IMPOSSIBLE to reach Qantas South Africa. JHB tel no 011 390 1176 gets answered but it is freight only. Passenger service tel no in CT 021 427 3128 NEVER gets answered as confirmed by so many other comments on the webpage! Think Qantas need to find another solution for passenger service telephone support in South Africa!

  • Cheryl Ayres

    Good day, I am travelling to New Zealand with my elderly Mother in January and I would like her to have assistance.

    Please could you let me know who I can contact in Johannesburg to organise this.

  • Suzanne Jacobson

    Please can someone help? I’m in South Africa. Have booked a return flight leaving 31/3 from JHB to Sydney return. I cannot get through to the South African call centre to cancel my ticket! Please HELP

  • Henning Malan

    I am trying to get hold of Qantas at the Cape Town number. Every time I phoned I had – according to the automated message- 15 calls before mine. Waited 46 minutes(10:00) first time, tried again at 15:00, again on hold for 45 minutes. Tried 23:00 in the afternoon (24 hours number). Results still 15 calls waiting according to the message. 30 minutes later disconnected.

    Used the e-mail: Three consecutive days. Still no reply or confirmation.
    Surely there must be some way to contact Qantas. Even tried the number in Mascot Australia. Hang up after 20 minutes – no answer!!!

    I have bought Qantas tickets to Sydney/Or Tambo – return flights. Unfortunately used Travelstart. They are absolutely useless as an agent. (You wait more than 48 hours for any response. How do a change flights on the same day, or within a day if you can’t do it directly?) How can I change my bookings without using an agent? Do you have a walk-in office/kiosk at any airport in South Africa, which may be an alternative to find a solution. If I am in Australia, how do a change flights or departure times on any booked flight when I used an agent and are unable to contact them or even if the ceased business?