Tunisair or Societe Tunisienne de l’Air, is the flag carrier airline of Tunisia. Formed in 1948, it operates scheduled international services to European, African and Middle Eastern destinations. Its main base is Tunis-Carthage International Airport. The airline’s head office is in Tunis, near Tunis Airport. Tunisair is a member of the Arab Air Carriers Organization.
Tunisair Vienna, Austria Address:
Administration, Agency and Reservation: Opernring 7 / 15Vienne 1010 – Austria
Phone:
0043 1 581 42 06/07, Call center: 0043 1 2650 330
To make a reservation, or to seek more information, you can contact at: (00216) 101 310 70
Platinum Number: 81.10.77.77
Email: office@tunisair.co.at
For any queries & demands, email to brc@tunisair.com.tn
Tunisair online ticket booking / Internet assistance email
For any help / queries regarding online purchase, modification, claim when buying a ticket online, email to resaonline@tunisair.com.tn
If you purchase your ticket online, send the special request by mail to following address: casspeciaux@tunisair.com.tn Or contact the Special Reservation Service (Special cases) at the following numbers: 0021670) 101.310, Platinum number: 81.10.77.77
Tunisair Customer relationship and call center phone | fax | address
Phone: (00216 70) 837 000
Fax: (00216 ) 71941 916
Address : Siege social de Tunisair, Direction Clientele et call center (3eme etage), Charguia II 2035 Tunis – Carthage.
Email: customercare@tunisair.com.tn or customercare@tunisair.com.tn.
Tunisair Miles – Fidelys contact
For any queries on Fidelys account or to book your Award tickets etc, email to fidelys@tunisair.com.tn, opinions@tunisair.com.tn
Tunisair Official website: http://www.tunisair.com/site/publish/content/
Tunisair Online Check-in: www.tunisair.com/in/gb/online check-in
Note: Check In online Tunisair is available between 24 and 3 hours before departure time
Check Tunisair schedule here: www.tunisair.com/flight schedule
Check Tunisair flight status here: www.tunisair.com/flight status
Tunisair Baggage Allowance
View Tunisair Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Travel while pregnant in Tunisair (Airline)
Pregnancy terms and conditions in Tunisair
Expectant mothers can travel in Tunisair up to the eighth month of pregnancy and a medical certificate is required to travel.
This certificate must specify in which month the pregnancy is, at the time of the trip and mention the absence of disease state. Only a professional healthcare provider can be positioned on the passenger’s state of health.
For more details, please visit here
Travelling with newborns in Tunisair
- Newborn babies traveling 07 days after their birth must obligatory provide medical certificate.
- Women traveling within 07 days after giving birth must necessarily provide a medical certificate.
For more details, please visit here
Near by Tunisair (airline) office in Austria:
View the nearest tunisair (airline) offices in Austria and the address, phone number, website and more.
List of Tunisair (airline) Offices around the world
View the tunisair (airline) offices address, phone number through the above link.
Types of Planes / Air craft available with Tunisair
Total fleet: 29
Airbus A300
- Airbus A300-600
- Airbus A300B4
Airbus A310
- Airbus A310-300
Airbus A319
- Airbus A319-100
Airbus A320
- Airbus A320-200
Airbus A330
- Airbus A330-200
Boeing 727
- Boeing 727-200
Boeing 737
- Boeing 737-200
- Boeing 737-300
- Boeing 737-500
- Boeing 737-600
- Boeing 737-700
- Boeing 737-800
Boeing 747
- Boeing 747-200
Douglas DC-8
- Douglas DC-8-30
McDonnell Douglas DC-10
- McDonnell Douglas DC-10-30
McDonnell Douglas MD-90
- McDonnell Douglas MD-90
Queries handled by Tunisair Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Fidelys
Is there any problem / complaint with reaching the Tunisair Vienna, Austria Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Tunisair Vienna, Austria: (click on the stars below)
Sehr geehrter Volker Muhle!
Warum antworten Sie nicht auf meine E-Mail?
Wann beziehe ich mich auf mein Geld?
Mit freundlichen Grüßen:
Zsuzsanna Perák
— Eredeti üzenet —
Feladó: Som Zsuzsanna
Címzett: volker.muhle@tunisair.co.at, volker.muhle@tunisair.co.at
Elküldve: 2021. március 2. 19:18
Tárgy : Fw:Fw:Re:RE: RE: RE: Re:RE: RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Sehr geehrter Volker Muhle!
Heute ist der 2. März. An welchem Tag Kann ich auf mein Geld Warten?
es war genug von den Versprechungen seit 2019!
Mit freundlichen Grüßen:
Zsuzsanna Perák
— Eredeti üzenet —
Feladó: Som Zsuzsanna
Címzett: volker.muhle@tunisair.co.at, volker.muhle@tunisair.co.at
Elküldve: 2021. január 5. 19:30
Tárgy : Fw:Re:RE: RE: RE: Re:RE: RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Volker Muhle,
???
— Eredeti üzenet —
Feladó: Som Zsuzsanna
Címzett: volker muhle, volker muhle
Elküldve: 2020. december 9. 19:50
Tárgy : Re:RE: RE: RE: Re:RE: RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Volker Muhle,
Do you make fun of me, that’s why you wrote me not to complain for 2 months? I will copy your answer from 1 year ago:
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2019. december 9. 9:15
Tárgy : RE: RE: Re:RE: Luagge damage 30.08.2019.
Sehr geehrte Frau Perak,
nach Auskunft der Finanzabteilung wird die Zahlung in 01/2020 erfolgen.
Mit freundlichen Grüßen
TUNISAIR
Volker Muhle
And next year that time in 2022 you promise the compensation? Or what do you say for that promise what you said in 2019:
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2019. szeptember 25. 10:1
Tárgy : RE: Re:RE: Luagge damage 30.08.2019.
Dear Mrs. Zsuzsanna,
we are working on your claim now and it should be finalized in the month of November.
With Kind Regards
TUNISAIR
Volker Muhle
By the way, you had already ‘hurried’ the financial section several times just go lower in our correspondence! Take what you can afford! Just transfer the money as soon as possible and forget about each other!
Regards,
Zsuzsanna Perák
— Eredeti üzenet —
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2020. december 9. 9:55
Tárgy : RE: RE: RE: Re:RE: RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Mrs. Perak,
thank you for your mail, we will do everything to send you the compensation in the first 2 months of the year 2021.
With Kind Regards
TUNISAIR
Volker Muhle
De : Som Zsuzsanna [mailto:som.zs@vipmail.hu]
Envoyé : Montag, 7. Dezember 2020 19:09
À : volker muhle
Objet : Re:RE: RE: Re:RE: RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Volker Muhle,
My next question is, WHEN? ( This damage happened almost 1,5 years ago, 30.08.2019 )
Regards,
Zsuzsanna Perák
— Eredeti üzenet —
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2020. december 7. 9:20
Tárgy : RE: RE: Re:RE: RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Mrs. Perak,
we are respecting all legal obligations because we are a national carrier. When it is your acquired right, we are going
to pay for the damages we were creating to our valued guests, for sure.
We remain with kind regards
TUNISAIR
Volker Muhle
De : Som Zsuzsanna [mailto:som.zs@vipmail.hu]
Envoyé : Sonntag, 6. Dezember 2020 15:31
À : volker muhle
Objet : Re:RE: Re:RE: RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Volker Muhle,
i have one question.
Are you gonna pay for my damage finally?
YES or NO?
Regards,
Zsuzsanna Perák
— Eredeti üzenet —
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2020. október 21. 9:35
Tárgy : RE: Re:RE: RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Mrs. Perak,
thank you for your mail, you can put your claim on the our homepage http://www.tunisair.com
With Kind Regards
TUNISAIR
Volker Muhle
De : Som Zsuzsanna [mailto:som.zs@vipmail.hu]
Envoyé : Dienstag, 20. Oktober 2020 16:55
À : volker.muhle@tunisair.co.at
Objet : Fw:Re:RE: RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Importance : Haute
Dear Volker Muhle,
The money is still not on my account yet, its a shame. Did you not have insurance either? Please give me the contact details where i can make an official complain!
Kind regards
Zsuzsanna Perák
— Eredeti üzenet —
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2020. szeptember 1. 9:10
Tárgy : RE: RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Mrs. Perak,
thank you for your mail and sorry for the delay, I will remind the finance department to speed up the payment process.
With Kind Regards
TUNISAIR
Volker Muhle
De : Som Zsuzsanna [mailto:som.zs@vipmail.hu]
Envoyé : Montag, 31. August 2020 17:58
À : volker muhle
Objet : Re:RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Volker Muhle,
Today is exactly 1 year since I came home from Tunisia and my luggage was damaged. Are you gonna pay for that finally? I have travelled too many places but i havent encountered such an attitude anywhere. And don’t tell me its because of the Corona because i haven’t heard from you for 7 months.
Kind regards
Zsuzsanna Perák
— Eredeti üzenet —
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2020. május 20. 9:16
Tárgy : RE: Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Mrs. Perak,
thank you for your mail, now I was getting it and after check I can inform you that your file is still pending. Because of the CORONA virus, all TUNISAIR flights are cancelled since more
than 2 months is no fresh money is coming in.
Thank you for your understanding and cooperation, we remain with kind regards
TUNISAIUR
Volker Muhle
De : Som Zsuzsanna [mailto:som.zs@vipmail.hu]
Envoyé : Dienstag, 19. Mai 2020 20:56
À : volker.muhle@tunisair.co.at
Objet : Fw:Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Volker Muhle,
i did not get any answer yet.
Just wondering if you’ve received my email?
If you did not get my email i can send it again.
Kind regards
Zsuzsanna Perák
— Eredeti üzenet —
Feladó: Som Zsuzsanna
Címzett: volker muhle, volker muhle
Elküldve: 2020. május 2. 11:47
Tárgy : Re:RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Dear Volker Muhle,
it has been 8 months since you are dealing with my problem and still nothing happened.
In your last email which was in february you said it will be sorted out but its already may and no reply since.
I am very disappointed i find it completely unprofessional how in our world as a large airline can deal with costumers.
Other company would already offer compensation and feel sorry about what happened but your company still don’t want to do anything.
If the money won’t be on my account in this month then i will take further steps and on every english german and hungarian website i will post my story and people will know how you treat tourist in Tunisia.
Yours sincerely.
Zsuzsanna Perák
— Eredeti üzenet —
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2020. február 13. 9:58
Tárgy : RE: RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Sehr geehrte Frau Perak,
herzlichen Dank für Ihre Mail, ich werde die Finanzabteilung noch einmal an die Dringlichkeit der Überweisung erinnern und hoffe auf kurzfristige Begleichung.
Mit freundlichen Grüßen
TUNISAIR
Volker Muhle
De : Som Zsuzsanna [mailto:som.zs@vipmail.hu]
Envoyé : Donnerstag, 13. Februar 2020 08:55
À : volker muhle
Objet : Re:RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Sehr geehrter Herr Volker Muhle!
Heute ist der 13.02.2020, und ich habe mein Schadenersatz über meinen geschädigten Koffer (30.08.2019) immer noch nicht erhalten. Seither haben Sie schon mehrere Termine genannt, wann der Betrag mir bezahlt wird (siehe unseren Briefwechsel). Ich hätte nicht gedacht, dass für so eine große Firma, wie Tunisair die Bezahlung von 70 EUR so ein riesiges Problem darstellt. Ich bitte Sie mich nicht länger hinzuhalten, sondern klipp und klar zu sagen, ob sie überhaupt den Betrag bezahlen werden (möchten) oder nicht. Mein Geduld ist am Ende, und wenn ich nicht bald von Ihnen den Betrag von 70 EUR erhalten werde, werde ich die Summe auf rechtlichem Wege einfordern. In Erwartung einer baldigen Antwort und Überweisung, Zsuzsanna Perák
— Eredeti üzenet —
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2019. december 11. 9:16
Tárgy : RE: RE: RE: Re:RE: Luagge damage 30.08.2019.
Sehr geehrte Frau Perak,
die Januar Zahlung wurde von unserer Finanzabteilung bestätigt, also gehe ich davon aus, dass es auch so erfolgen wird.
Mit herzlichen Grüßen
TUNISAIR
Volker Muhle
De : Som Zsuzsanna [mailto:som.zs@vipmail.hu]
Envoyé : Dienstag, 10. Dezember 2019 18:29
À : volker muhle
Objet : Re:RE: RE: Re:RE: Luagge damage 30.08.2019.
Sehr geehrter Herr Volker Muhle!
Danke für Ihr Schreiben, aber am 25.09. haben Sie geschrieben, dass der Betrag im November bezahlt wird, jetzt haben wir Dezember. Sind Sie sicher, dass ich den Betrag dann im Januar erhalten werde?
Mit freundlichen Grüßen:
Zsuzsanna Perák
— Eredeti üzenet —
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2019. december 9. 9:15
Tárgy : RE: RE: Re:RE: Luagge damage 30.08.2019.
Sehr geehrte Frau Perak,
nach Auskunft der Finanzabteilung wird die Zahlung in 01/2020 erfolgen.
Mit freundlichen Grüßen
TUNISAIR
Volker Muhle
De : Som Zsuzsanna [mailto:som.zs@vipmail.hu]
Envoyé : Montag, 9. Dezember 2019 08:45
À : volker muhle
Objet : Re:RE: Re:RE: Luagge damage 30.08.2019.
Sehr geehrter Herr Volker Muhle!
Ich möchte mich erkundigen wann ich endlich den Schadenersatz für mein Koffer bekommen werde.
Mit freundlichen Grüßen:
Zsuzsanna Perák
— Eredeti üzenet —
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2019. szeptember 25. 10:1
Tárgy : RE: Re:RE: Luagge damage 30.08.2019.
Dear Mrs. Zsuzsanna,
we are working on your claim now and it should be finalized in the month of November.
With Kind Regards
TUNISAIR
Volker Muhle
De : Som Zsuzsanna [mailto:som.zs@vipmail.hu]
Envoyé : Montag, 23. September 2019 14:35
À : volker.muhle@tunisair.co.at
Objet : Fw:Re:RE: Luagge damage 30.08.2019.
Dear Mr. Mühle,
I would like to unquire if there is any update on my below case.
Thank you,
Kind regards,
Perák Zsuzsanna
— Eredeti üzenet —
Feladó: Som Zsuzsanna
Címzett: volker muhle, volker muhle
Elküldve: 2019. szeptember 4. 13:38
Tárgy : Re:RE: Luagge damage 30.08.2019.
Dear Mr. Muhle,
Unfortunately I don’t have original invoice. But it’s a original Borelli suitcase. In about 25000 HUF price.
Best regards:
Perák Zsuzsanna
— Eredeti üzenet —
Feladó: volker muhle
Címzett: Som Zsuzsanna
Elküldve: 2019. szeptember 4. 12:4
Tárgy : RE: Luagge damage 30.08.2019.
Dear Mrs. Perak,
thank you for sending me the original invoice of the damaged luggage when you bought it.
Thank you for your support, we remain with kind regards
TUNISAIR
Volker Muhle
De : Som Zsuzsanna [mailto:som.zs@vipmail.hu]
Envoyé : Mittwoch, 4. September 2019 11:26
À : volker.muhle@tunisair.co.at
Objet : Luagge damage 30.08.2019.
Dear Mr.Muhle,
we traveled with Tunisair flight on 30.08.2019. MIR-BUD flight number TU 6152.
Our luggage was destroyed on our arrival. We are claiming the refund of the value of 25 000 HUF as compensation to our damaged luggage, as stipulated by the damage report.
Attached you can find:
– Damage report (PIR)
– Boarding pass
– flight ticket
– Luggage stamp
– Photo about the damaged luggage
Please make the refund to the below bank account:
SZÁMLATULAJDONOS NEVE / NAME OF ACCOUNT HOLDER: Perák Zsuzsanna
SZÁMLATULAJDONOS CÍME / ADDRESS OF ACCOUNT HOLDER: 7636 Pécs, Neumann J. utca 21.
IBAN BANKSZÁMLASZÁM / IBAN BANK ACCOUNT NUMBER:
HU82 1160 0006 0000 0000 1088 7673
PÉNZNEM / CURRENCY: HUF
SWIFT KÓD / BIC: GIBAHUHB
BANK NEVE / NAME OF THE BANK: Erste Bank Hungary Zrt
BANK CÍME / ADRESS OF THE BANK: 1138 Budapest, Népfürdő u. 24-26.
Waiting for your kind answer.
Best regards:
Perák Zsuzsanna
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