Turkish Airlines City Office in Houston, USA 14

About Turkish Airline:
Turkish Airline was founded on 20 th May 1933. Turkish Airlines is the national flag carrier airline of Turkey, headquartered at the Turkish Airlines General Management Building on the grounds of Atatürk Airport in Yeşilköy, Bakırköy, Istanbul.As of July 2015, it operates scheduled services to 290 destinations in Europe, Asia, Africa, and the Americas, making it the fourth-largest carrier in the world by number of destinations, as of 2014.

Turkish Airline Houston City Office Address: 1885 St. James Place, Suite 1000. Houston, TX 77056

Turkish Airline Reservation office telephone contact numbers: 800 874 8875

Email: Individual Tickets: [email protected]
Agency Support: [email protected]
Refund Request: [email protected]


Working hours: 08:30 – 17:00.

(Due to Covid19, Turkish Airlines City office will remain closed until further notice). For Ticket Sales Office, please visit Airport Ticket Sales office at George Bush Intercontinental Airport, International Terminal D, Departure on Flight Days: Daily between 14:30 – 21:00

Map: View direction here

Official website: http://www.turkishairlines.com/

Check your flight status here: www.turkishairlines.com/flightstatus

Turkish Airline baggage services telephone contact numbers: 998 71 147 08 49 (Sales), (998-71) 147 0 850 (Cargo)

For baggage inquiries: Turkish airline baggage inquiries

Customer Relation

For your feedback / Complaints, comments: +90 850 333 0 849

Miles&Smiles Call Center

You can call us to become a member for free and for all your questions about card advantages, awards and your mileage account

Phone: +90 850 333 0 849

Turkish Airlines General Management

Address:Turkish Airlines General Management Building Ataturk Airport, Yesilkoy 34149 Istanbul Turkey

Phone: +90 212 463 63 63

Fax: +90 212 465 21 21

Turkish Airlines Customer Care Support

View the above link to know the Turkish Airlines customer care address, phone number, email and other services available.

Turkish Airlines Baggage Allowance

British Airways Baggage

View Turkish Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

List of Turkish Airlines Offices

Find Turkish Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

How to Web Check-in in Turkish Airlines?

Procedure to do web check-in or online check-in in Turkish Airlines

  1. Visit https://www.turkishairlines.com/en-in/flights/manage-booking/
  2. Select ‘Flights’ – ‘Manage Booking’ section.
  3. Enter the “Reservation code (PNR)” and “Passenger surname”.
  4. Click on “Check-in”.

How to change mistakes in your name, flight date and refund ticket in Turkish Airlines?

Click the above link to view the procedure to change flight date / postpone / cancel and get refund in Turkish Airlines.

Travel during pregnancy in Turkish Airlines

Pregnancy rules in Turkish Airline:

  • Expectant mothers can travel in Turkish Airline till 36th week of the Single pregnancy and 32 week for multiple pregnancy.
  • After 28th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
  • You must apply for medical clearance by submitting a medical information form (MEDIF).

Types of Planes / Air craft available with Turkish Airline

Total fleet: 333

  • Airbus A340-300
  • Airbus A330-300
  • Airbus A330-200
  • Airbus A321-200
  • Airbus A320-200
  • Airbus A319-132/100
  • Boeing B737-800
  • Boeing B737-700
  • A310 CARGO
  • A330-200F CARGO
  • Boeing 777-300ER
  • Boeing B737-900 ER
  • Embraer E195
Queries handled by Turkish Airline Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles&Smiles

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14 thoughts on “Turkish Airlines City Office in Houston, USA


    I have been trying to reach your Houston Office on Phone but no one is picking the call. I don’t know what is happening for about 2 weeks now.
    I need to confirm how much I will be paying for my infant of 2 months meant to travel with me on 7th of August this year.
    I also want to be sure that he can be airlifted with American passport through Istanbul to Nigeria where I am planning to get Nigerian Visa for him on arrival.
    I will appreciate early response to this mail please.
    The mother’s ticket reference is TK/ETKT 235 1392473149

  • Mike Nikkel

    I have not received refund.Refund should be made to me as ticket on August 31 departure.Could not get to the airport due to hurricane and natural disaster of largest flood and rainfall event in the US. In my direct area flash flooding, electric outage downed power lines. Would have been risking my life, the life of first responders and of my property if traveled into the area. Will never consider flying with Turkish Air until full refund made to me. Ticket price was 1,128.26$.A non refund will result in additional actions to seek remedys.

  • Dissatisfied Customer - Jan

    Not a good experience up to this point in getting a flight booked using a credit from a previously cancelled flight. It’s been impossible getting in touch with a person outside of calling the 800-874-8875 number and this number is not able to get me booked using my credit nor can it be done on-line. All they tell me is to call this number 713-877-0700 or email to [email protected] AND still no resolve in a 24 hour period from my initial call and email. This is a very frustrating experience. I’ve just located [email protected] email address on-line so hoping they can simply send me the refund so we can proceed with getting our travel arrangements booked on my own AND with another airline. Unfortunately, there is only so long a person can wait to get flights booked based on scheduled event.

    Reading the other comments, it looks like there are major issues in getting assistance AND getting a credit/refund owned. Warning to all wanting to travel this airline if you need immediate answers or help. Again, someone we know that travels with them frequently raves about the service and the awesome flights. That may be true for those that work the front lines but not the ones in the office that manage the phones or email (non-respondent up to this point). Even offering your direct phone number to call at their convenience, my phone never rang.

    Looking for other remedies or solutions from anyone!!!! Will try +90 212 463 63 63 next but not sure if the results will be any different.

  • Fnu faisal

    Dear sir madam

    I was traveling from Houston Tx to Kabul Afghanistan on 18 January 2018 while in Houston they allow me with 2 luggage’s and the 3rd one they took it from me really rudely plus they didn’t give me any proof so I can take it back on the way back so I don’t know what to do they took from me while entering to the plane they said it’s too big but I see inside the plane more bigger then this one pls advice what should I do
    My phone 8323424810 I have pic plus ticket number everything’s available

  • Michelle Newman

    MEDIA REQUEST – Would like to contact the manager of the Houston office of Turkish Airlines – met at a trade show and would like to continue dialogue. Please send his name, email & telephone number.
    Thank you for the follow up.

  • Tariq Khan


    Is anyone in Turkish Airlines can help me to find out my lost luggage. I am constantly trying to approach you but not receiving any reply.


    Please let me know about my baggage no one is answering my emails as well.



    Tariq Khan
    (832) 9709691

  • Ahmad Saleem

    I lost my bag on my flight from Istanbul to Houston on 10th Jan 2019. My bag is not returned and I am not compensated either. I have registered my case (CASE ID:2019003756) but I am not getting an acceptable response from the team. I am disappointed with the treatment.

  • Sadiqul Anam

    CASE ID:2019020311

    I am really saddened about Turkish Airline,s not so professionalism from the time my luggage was lost until now.

    I am sorry to say, there is a disconnect between you folks and the person in-charge at the airport processing for lost luggage whom I have left several messages until I had to show up at the airport to retrieve my ***broken into pieces luggage, glass shattered***which your worker has taken picture of and should have been passed it on to you folks.

    I spoke with Naeema the person in-charge (front desk manager), she promised to file a report against the person handling lost luggage office at the airport who did not answer my voice mails

    I am really not happy at all how things are handled by Turkish Airlines.

    Please guide me how to move forward and get this processed and get reimbursed.

    Thank You for cooperation.

    Sadiqul Anam

  • Yassmine

    My experience with Turkish airlines was nothing but a nightmare, lost luggage, theft, false advertisement, and rude customer service, please stay away from this company do yourself a favor and book with a respectable airline.

  • yk

    Very bad refund experience. I have a ticket number from a cancelled flight during COVID. I did not receive any notice that this would be converted to a voucher which I would later need to submit to the ticket office to be refunded. Now 12 months later I am trying to reschedule a flight, only to

    • yk

      Only to find out that I need to go through this whole process to get my money, which is not a timely process at all, so I am having to buy an entirely new ticket while turkish airlines holds on to my original ticket $$. A horrible, inefficient process.

  • Ashutosh Garg

    Dear Turkish Airlines and Hallmark Aviation Team,

    I have not received any update on my bag arriving at Houston Airport. I am writing these emails as I have not been able to track my checked bag online. The Turkish Airlines baggage tracking link has not been working. Please confirm the bag’s arrival so that I can come and pick up the same from the airport. I am having a lot of difficulty without my bag.

    Thanks and best regards,

    Ashutosh Garg
    281-980-8282 (home)
    832-465-1980 (cell)

  • azaz mughni

    3 TK 34 D MO 30MAY IAHIST HS1 2050 1645*C M01.1E
    4 TK 708 D WE 01JUN ISTKHI HS1 2110 0425*C M01.2E
    5 TK 34 Z TH 07JUL IAHIST HK1 I 2050 1645*C M02.1E
    6 TK 708 Z FR 08JUL ISTKHI HK1 I 2110 0425*C M02.2E
    4 .FARE(R) USD 2121.00TAX TOT XT 18.80TAX TOT XT PD TOT USD 504.80A

  • azam

    I have bad experience with Turkish airline my baggage lost and I have precious stuff try to call them, nobody is answering their customer service is horrible and sometimes they do not talk fluently English language.