Avianca S.A the national airline and flag carrier of Colombia since 5 December 1919, when it was initially registered under the name SCADTA.It is headquartered in Bogotá, D.C. with its main hub at El Dorado International Airport. Avianca also comprises a group of seven Latin American airlines, whose operations are combined to function as one airline using a code sharing system. Avianca is the largest airline in Colombia and second largest in Latin America.
Avianca Airline Heatrow, London UK Address:
Aeropuerto Heatrow (Terminal2)
Phone:
44 208 976 7846
Email:
Working hours
Check-in hours: 4 hours before your flight?.
Map: View direction here
Avianca Airline Official website: http://www.avianca.com/en-eu/
Avianca Airline Online Check-in: www.avianca.com/online-checkin
Note: Online Check in begins 24 hours before departure, and up until 45 minutes before your flight’s scheduled departure time.
Avianca Airline Check-in timing www.avianca.com/en-eu/checkin
Check Avianca Airline flight schedule here: www.avianca.com/en-eu/schedule
Check Avianca Airline flight status here: www.avianca.com/en-eu/flight status
Avianca Airline baggage services telephone contact numbers:
Avianca Airline Baggage Allowance
View Avianca Airline Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Near-by Airports: London City Airport, London Heathrow Airport, London Gatwick Airport
Attractions in Heatrow, London: London Eye, Big Ben, Tower of London
Near by Avianca Airline office in UK:
View the nearest Avianca Airline offices in UK and the address, phone number, website and more.
List of Avianca Airline Offices around the world
View the Avianca Airline offices address, phone number, email through the above link.
Types of Planes / Air craft available with Avianca Airline
Total fleet: 173
- Embraer 190
- Cessna 208
- ATR 42
- ATR 72-600
- Airbus A318-100
- Airbus A319-100
- Airbus A319neo
- Airbus A320-200
- Airbus A320neo
- Airbus A321-200
- Airbus A321neo
- Airbus A330-200
- Airbus A350-900
Queries handled by Avianca Airline Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, LifeMiles
Is there any problem / complaint with reaching the Avianca Airline Heatrow, London Airport Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Avianca Airline Heatrow, London Airport in UK: (click on the stars below)
I have completed my request for compensation for my cancelled flight using the Client Hub website. It does not provide the options that I need to report accurately (for example, it does not offer London LHR as one of the airports you fly from!).
Anyway, I have a number provided to me after I submitted the form. it is as follows:
Case documentation – Case number – 181210011941
And here are the details of my claim …
—————————————————————————————————————
Dear Sir/Madam
I am writing regarding flight AV121 on 10 November 2018 from London Heathrow to Bogota with the scheduled departure time of 21:40.
My booking reference is VOJ9LK. This flight left 20 hours late from London Heathrow airport. The passengers in the party were Amy Collins.
The judgment of the Court of Justice of the European Union in Tui & others v CAA confirmed the applicability of compensation for delay as set out in the Sturgeon case. As such, I am seeking compensation under EC Regulation 261/2004 for this delayed flight.
Please note also the legal judgement regarding delays resulting from lightning strikes. Her Honour Judge Melissa Clarke ruled in favour of passengers Michael Evans and Julie Lee on 14/01/16 in the appeal case of Evans v Monarch Airlines Ltd at Reading County Court, England.
My scheduled flight length was 8473km, therefore I am seeking €600 in total.
I am a citizen of the United Kingdom. My country of residence is the United Kingdom. My passport number is 504993215.
I look forward to hearing from you and would welcome a response in 14 days.
Yours faithfully
Amy E. Collins
—————————————————————————————————————
On Saturday, May 14th, my wife and I went to the Avianca counter at Heatrow Airport at 9:15 pm to deliver my luggage to board flight AV121, E-TKT:134952083475301 with a Bogota and San Salvador connection to Nicaragua as its final destination (previously we did the web check in without problems).
Before I sent to Avianca all the documentation (negative PCR test for Covid required by the destination country, Nicaragua), Avianca confirmed receipt by email and told me that the documents were sent to the authorities of the destination country and if I did not receive any other email to respect I could go to the airport to board.
At the Avianca counter I was attended by a lady service agent, who from the beginning acted badly criticizing the requirement of the destination country, which she should not have done, and asked me to show the printed document (negative PCR test for Covid) which I did , despite the fact that the authorities of the destination country had already received the document and included us in the list of approved passengers.
Then she said that she had to check if the document would be accepted by the authorities of the destination country and made a series of queries making me stress, so I looked for the lady supervisor on duty who did help me and finally put me through to another agent to finish the process of receiving our bags. The initial lady agent acted very badly, she had to limit herself to checking if we were on the list of approved passengers, the same as the agents did in the rest of the stops (Bogota and El Salvador), places in which we did not have any problem.
I was able to notice that before us she had another person detained waiting and after us she also made problems for another passenger, unlike the other agents who attended passengers without complications.
Unfortunately I did not get the name of that lady agent, but I think if you ask the lady supervisor on duty (wearing an orange jacket) she can tell you her name.
That lady agent is really not fit for a customer service position and she gives a lot of passengers a terrible time. I hope you take my contribution into account.