Avianca Sales Office in London, UK Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy 14

Avianca Sales Office in London, UK Phone number, Address, Email, Working hours, Google map location

Avianca S.A the national airline and flag carrier of Colombia since 5 December 1919, when it was initially registered under the name SCADTA. It is headquartered in Bogotá, D.C. with its main hub at El Dorado International Airport. Avianca also comprises a group of seven Latin American airlines, whose operations are combined to function as one airline using a code sharing system. It is the largest airline in Colombia and second largest in Latin America.


Avianca Airline London UK Address: Heathrow Airport (Terminal 2).

Phone: +442089767846.

Working hours: Every day 5:00 pm to 8:00 pm

Avianca Airline Official website:

Avianca Airline Online Check-in:

Note: Online Check in begins 24 hours before departure, and up until 45 minutes before your flight’s scheduled departure time.

Avianca Airline Check-in:

Check Avianca Airline flight schedule here:

Check Avianca Airline flight status here: status

Avianca Airline Baggage Allowance

Avianca Airline baggage services telephone contact numbers: +44 800 026 0402

Avianca Airline

View Avianca Airline Hand | Cabin baggage, checked baggage, Excess baggage charges, overweight baggage charges, over size baggage charges in the above link.

Avianca Airline Customer Care Phone number | Email

View Avianca Airline Customer Care phone number, Email through the above link.

Avianca Airline Customer Contact Centre: +1 800-722-8222

Avianca Airline Contact Centre Business hours: 24 Hours

Avianca Airline Customer care

Special assistance in Avianca Airline

Travel during pregnancy in Avianca Airline

Pregnancy rules in Avianca Airline:

  • Expectant mothers can travel in Avianca Airline Pregnancies of less than 30 weeks – If you have a high-risk pregnancy, ask your doctor for a certificate authorising travel. If you are travelling to and from Peru, regulations require you to present this certificate from your 28th week of pregnancy.
  • Pregnancies of more than 30 weeks – For each flight, you must present a medical certificate that specifies the estimated date of birth and that you can travel safely by air. This certificate must be less than 10 days old. Download PDF (MEDIF Form)

*For any special assistance, Contact:

Pregnant Women

How to change mistakes in your name, flight date and refund ticket in Avianca Airline?

View How to change mistakes in your name, flight date and refund ticket in Avianca Airline through the above link.

TSA PreCheck boarding pass: How to apply and add, TSA Customer Care Contact?

Check the above link for how to add a TSA PreCheck to your boarding pass, TSA Customer Care number etc.

tsa precheck at the airport

How to Web Check-in Avianca Airline?

Procedure to do web check-in or online check-in Avianca Airline

List of Avianca Airlines Offices Worldwide

Find Avianca Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country.

Near-by Airports:  London City AirportLondon Heathrow AirportLondon Gatwick Airport

Attractions in London: London Eye, Big Ben, Tower of London

Types of Planes / Air craft available with Avianca Airline

Total fleet: 173

  • Embraer 190
  • Cessna 208
  • ATR 42
  • ATR 72-600
  • Airbus A318-100
  • Airbus A319-100
  • Airbus A319neo
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-200
  • Airbus A350-900

Queries handled by Avianca Airline Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Pets, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, LifeMiles


1. On which terminal does Avianca airline in London?

  • Terminal 1

2. How much baggage is allowed in Avianca London?

  • Maximum weight: 23 kg in Economy Class and 32 kg in Business Class

3. Can I take food in my carry-on Avianca?

  • Yes, you can carry them in your carry-on or checked baggage in an airtight container to avoid spills and smells.

4. Does Avianca give you food?

  • Avianca airlines offer an onboard menu service (included fares) for flights to and from Europe in Economy Class.

5. Do you need to print boarding pass avianca?

  • When you check in online, you will receive your boarding pass on your cell phone and don’t need to print it.

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14 thoughts on “Avianca Sales Office in London, UK Phone number, Address, Email, Online Check-in, Flight status, Travel with pets, Pregnancy

  • Chris Thomas

    I have been waiting for someone to answer your London Office telephone for over an hour, I assume you are understaffed or very busy. If you want me to book a ticket with you please ring me back on 020 8969 3732 or I will use another airline
    Chris Thomas

  • Sheila Brown


    I have been trying to cancel two flights in October due to ill health, I sent an email that bounced back, I then rang your london office who told me to contact to see about a refund Half way through it then says you need to contact Sales, I then go back online and realise it was the telephone number I have already rang. Can you please contact me on 07305160164 a.s.a.p.

    Thank you in advance.

    Sheila Brown
    Ticket no 2482022199 in the name of WA Ollerenshaw (my partner)

    • leroy

      hi sheila
      did you manage to sort your problem with your tickets?
      im having the same problems and wondered how you solved yours
      thanks in advance

  • Patricia franco

    Seńores avianca por favor . Acabo de comprar un tiquete para Colombia y hubo un error con en segundo apellido de mi esposo, que puedo hacer para corregir ese error? Gracias por su ayuda… estaré pendiente…

  • teresa molano

    Mi hijo viajo de Londres a Bogota hace un mes, al llegar a Heatrow como solo llevaba la ida, le toco comprar la salida y le recomendaron Panama, el cual lo pago alli y el agente del aeropuerto le dijo que le devolvian casi todo el dinero, pero hace unos dias le devolvieron pero no fue asi, quisiera hablar con alquien para que me ayudaran con este asunto. He llamado muchas veces pero es imposible, o si por favour me pueden enviar un numero de telefono. Mi numero es 07939541239
    Muchas gracias,
    Teresa molano

  • Patrick

    Hello I have bee trying to contact the London office or any office that can help me sort out an issue – I keep being told to do it on line and it cannot be done on line – I have had over 15 emails with different people and numerous phone calls – where is the customer service here…it is appalling…
    Case Resolution Notification: 181123000264
    You have given me a refund and now tell me I have to go to Colombia to collect it….???

    PLEASE contact me –

  • Lindsay Biggin

    Ref canx number BOGWE-386696
    We canx this flight a week ago due to Coronavirus disrupting travel plans. It was a week before the flight was due to happen so plenty of notice.
    We have heard nothing since & trying to reach anyone to talk to is beyond a joke.
    Terrible customer services. Please can someone contact me on 07787 828941.
    This is stress we could do without.

  • Nicola Robinson

    I travelled with Avianca to Columbia in January 2022. Unfortunately Avianca overbooked the flight from Madrid to Bogota and there was no seat available for me despite the booking being paid for. I was told that I would not be able to travel until the following day and was offered compensation of 600 euros for this. Back in England I have contacted Avianca and was told that the compensation amount is only Avianca credit which would need to be used in the next year. I have no plans to travel using any of the options available in the future and this therefore means I will receive no compensation at all. It was extremely inconvenient and stressful being delayed in this way and I am entitled to compensation. I would like to receive my compensation as cash. Please contact me by email.

  • Max

    I have been waiting for my refund due to the pandemic for about a year, apparently it is authorized 4 months ago but physically the money is not in my bank account traying to contact them customer service they can not help at all

  • John

    I have been waiting for a response for my ticket cancellation. The website does not work, the app does not work, live chat does not work and the Avianca autotmated service is useless. It takes forever for anything to load on the website and when it does I get an error everytime I try to access the refund page, or any other page for that matter. The website is terrible and caused errors when booking my ticket. I would like it refunded. I still hope to fly with Avianca but if I do not recieve a reponse soon within my free refund window, I will consider my money stolen and proceed with legal action.

  • Peter Stevens


    I have found it impossible to speak to a real person in your call centres. I just receive recorded messages which do not answer my question, Your web chat and Whatsapp chat are also automated and do not answer my question.

    I am trying to purchase additional baggage, but receive error messages saying your system could not process the services purchased online. My credit card shows the payments as “pending”, but you do not process them so eventually they stop being “pending” and your system shows I have not purchased baggage after all. Your sales desk at the airport says they can sell me additional baggage at the airport but the price will be much higher.

    I want to purchase baggage online, but need your help to process the payment. Please help!!

  • D. rojas

    buenas tardes, tambien como otros pasajeros , he tenido una muy mala experiencia con AVIANCA, pesimo servicio al cliente, incumplimiento en la normativa de reembolsos y cancelaciones y este es un llamado a que los pasajeros presenten denuncias a la OACI, y pedir que la aerolinea no siga aprovechando la falta de informacion como herramienta para estafar a los consumidores. se debe cumplir con las leyes y si no , que la sancionen y le quiten los permisos.