Garuda Indonesia was established in 1 August 1947 as KLM Interinsulair Bedrijf, commenced operations in 26 January 1949 as Garuda Indonesian Airways which is the national airline of Indonesia. Garuda Indonesia is headquartered at Soekarno–Hatta International Airport in Tangerang, near Jakarta, Indonesia.
Garuda Indonesia Sydney Ticket Office Address: Level 3 – Suite 1100, International Terminal, PO Box 3077, Sydney International Terminal, NSW 2020
Garuda Indonesia Ticket Office telephone contact numbers: 1300 365 330 / +61 2 9334 9944
Map: View location here
Garuda Indonesia Official website: www.garuda-indonesia.com
Garuda Indonesia Check-in
Garuda Indonesia City Check-in
Available at Garuda Indonesia Sales Office (domestic or international branch office).
Note: Check-in starts from 48 hours to 4 hours before scheduled departure time (local time).
*Flights depart from Terminal 3 Soekarno-Hatta International Airport, check-in counter is closed 45 minutes prior to scheduled departure time.
Garuda Indonesia Internet Check-in
Check-in starts from 24 hours to 4 hours before scheduled departure time (local time).
For departure city of Jakarta (CGK) with domestic destinations, the service is available from 24 hours to 2 hours before departure
Garuda Indonesia Phone Check-in
Passengers who possess a ticket can check in by telephone through the Garuda Indonesia Call Center.
Note: Check-in starts from 24 hours to 4 hours before scheduled departure time (local time).
Garuda Indonesia Mobile Check-in
Passengers can check in and make seat selection using our mobile app from 24 hours up to 4 hours before departure. Except for departure city of Jakarta (CGK) with domestic destinations. Available for domestic and international flight.
Note: Check-in starts from 24 hours and ends before scheduled departure time (local time).
Check Garuda Indonesia flight schedule here: www.garuda-indonesia.com/flightschedule
Garuda Indonesia baggage services telephone contact numbers:
(61-2) 9334 9900
Trace your baggage in Garuda Indonesia: Garuda Indonesia-Trace baggage
Garuda Indonesia Baggage Allowance
View Garuda Indonesia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Garuda Indonesia Customer care / Call Center number:
0804 1 807 807 (Within Indonesia region only) or +62 21 23519999.
Garuda Indonesia Baggage Allowance
View Garuda Indonesia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
Garuda Indonesia Customer care / support
Garuda Indonesia Customer Contact Centre: Contact Detai0 804 1 807 807 / 62 21 2351 9999
Garuda Indonesia Contact Centre Business hours: 24/7
Garuda Indonesia Special assistance
Travel during pregnancy in Garuda Indonesia
Pregnancy rules in Garuda Indonesia:
- Expectant mothers can travel in Garuda Indonesia till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
- After 32nd week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
- You must apply for medical clearance by submitting a medical information form (MEDIF). Download Form
For any special assistance, Contact: travelclinic.gsm@garuda-indonesia.com
How to Web Check-in in Garuda Indonesia?
Procedure to do web check-in or online check-in in Garuda Indonesia
- Visit https://www.garuda-indonesia.com/id/en/garuda-indonesia-experience/on-ground/check-in/index
- Select ‘Journey’ – ‘On ground’ – ‘Check in’section.
- Enter the “Ticket Number”, “First Name”and “Last Name”.
- Click on “Confirm”.
How to change mistakes in your name, flight date and refund ticket in Garuda Indonesia?
View How to change mistakes in your name, flight date and refund ticket in Garuda Indonesia through the above link.
Types of Planes / Air craft available with Garuda Indonesia
Total fleet: 144
- ATR 72–600
- Airbus A330–200
- Airbus A330–300
- Airbus A330–900neo
- Boeing 737–800
- Boeing 737 MAX 8
- Boeing 747–400
- Boeing 777–300ER
- Bombardier CRJ1000 NextGen
Queries handled by Garuda Indonesia Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, GarudaMiles
Is there any problem / complaint with reaching the Garuda Indonesia Sydney Ticket Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Garuda Indonesia Sydney Ticket Office in Australia: (click on the stars below)
Hi I want to book bussniss class to Denpasar but I need a bed not a recliner seat how do I know which flight to booked be sure this is what I’m paying for my travel dates are Syd to Denpasar July 15th 2018 return July 21st Thank you Donna
Hello,
Are blow-up foot pillows allowed to be taken on board Garuda flights from Melbourne to Denpasar ?
Hi,
Three of us plan to fly Melb to Amsterdam around 29 June 2019 returning 24 August. Have checked your site but wanted to see if you can book three side strips within Europe to Zagreb from Amsterdam , London from Venice and Dublin to Amsterdam when we leave. Local Europe flights are fine economy. Thanks you. Andrew
How can I check my frequent flyer miles? My f/f no. is 727285425
Hello Pamela Hardy
check with the following links to redeem or check your miles
https://www.garuda-indonesia.com/garudamiles/en/my-account.page
https://www.garuda-indonesia.com/garudamiles/en/penukaran-miles/index.page
Hi
I did a booking on line to fly to Denpasar on 7th March 2020 returning 21st March 2020 Reservation No NRZPFQ. for 2 people Diane Chaffey and Carol O’Connell. I received a confirmation. Im afraid I gave a wrong email address therefor I didn’t get the e-Tickets emailed to me.
My email address is dianechaffey@gmail.com
Could you pleas amend my email address and resend the confirmation email.
Regards
Diane Chaffey
Hi Garuda Sydney,
I was told Id receive FULL airline ticket refunds for 3 return tickets SYD-DENPASAR Flight 715 May 1 SYD/rtn May 11(case was 01850327 ) I have only been refunded the taxes and fees ($399.24 x 3)= $1197.72. (Refunded 23/3/20, Thank you)
The FULL amount I paid was actually ($699.24 x 3) = $2097.72
Why have I not received this full amount?
Garuda Indonesia sent me an email telling me to make inquiries to Garuda Sydney Ticketing Office (this was the only place to leave typed message)
I have been ringing your office for a week no one returns my message or answer my call. I had 2 flights booked to Bali 29 November 2020 they were canceled due to lockdown. I want to book another flight using this credit