Turkish Airlines Nairobi, KENYA Sales Office Phone number, Address, Email, Working hours, Google map location
About Turkish Airlines:
Turkish Airline was founded on 20 th May 1933. It is the national flag carrier airline of Turkey, headquartered at the General Management Building on the grounds of Atatürk Airport in Yeşilköy, Bakırköy, Istanbul.As of July 2015, it operates scheduled services to 290 destinations in Europe, Asia, Africa, and the Americas, making it the fourth-largest carrier in the world by number of destinations, as of 2014.
Turkish Airlines Nairobi Sales Office Address: Mama Ngina Street International Life House 10th Floor P.O. Box: 30597-00100
Nairobi telephone contact numbers: 00 254 203 893 656
Email: nbosales@thy.com
Fax:
Working hours: weekdays 09.00-17.00
Map: View direction here
Official website: http://www.turkishairlines.com/
Check your flight status here: www.turkishairlines.com/flightstatus
Baggage services telephone contact numbers: 998 71 147 08 49 (Sales), (998-71) 147 0 850 (Cargo)
For baggage inquiries: Turkish airline baggage inquiries
Customer Relation
For your feedback / Complaints, comments: +90 850 333 0 849
Turkish Airlines Miles&Smiles Call Center
You can call us to become a member for free and for all your questions about card advantages, awards and your mileage account
Phone: +90 850 333 0 849
General Management
Address: General Management Building Ataturk Airport, Yesilkoy 34149 Istanbul Turkey
Phone: +90 212 463 63 63
Fax: +90 212 465 21 21
Turkish Airlines Customer Care Support
Contact Centre: +90 212 463 63 63/080005 01565
Turkish Contact Centre Business hours: 24 hour booking and customer services
Turkish Airlines Baggage Allowance
View Turkish Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.
List of Turkish Airlines Offices
Find Turkish Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country
How to Web Check-in in Turkish Airlines?
Procedure to do web check-in or online check-in in Turkish Airlines
- Visit https://www.turkishairlines.com/en-in/flights/manage-booking/
- Select ‘Flights’ – ‘Manage Booking’ section.
- Enter the “Reservation code (PNR)” and “Passenger surname”.
- Click on “Check-in”.
How to change mistakes in your name, flight date and refund ticket in Turkish Airlines?
Click the above link to view the procedure to change flight date / postpone / cancel and get refund in Turkish Airlines.
TSA Pre-Check Program at Turkish Airlines: How to apply boarding pass for TSA PreCheck lane?
Check the above link for how to add a TSA PreCheck to your boarding pass, TSA Customer Care number etc
Travel during pregnancy in Turkish Airlines
Pregnancy rules:
- Expectant mothers can travel in Turkish Airline till 36th week of the Single pregnancy and 32 week for multiple pregnancy.
- After 28th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
- You must apply for medical clearance by submitting a medical information form (MEDIF).
Types of Planes / Air craft available with Turkish Airline
Total fleet: 333
- Airbus A340-300
- Airbus A330-300
- Airbus A330-200
- Airbus A321-200
- Airbus A320-200
- Airbus A319-132/100
- Boeing B737-800
- Boeing B737-700
- A310 CARGO
- A330-200F CARGO
- Boeing 777-300ER
- Boeing B737-900 ER
- Embraer E195
Queries handled by Turkish Airline Customer care:
Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles&Smiles
FAQ
1. What is the Turkish airline checked baggage allowance?
- Business – 30 kg, Economy – 20 kg, Infant (0-2 years old) – 10 kg + 1 collapsible baby carriage / buggy (115 cm)
2. If I take joint flights with partner airlines, will my baggage allowance change?
- Yes, Baggage allowances vary according to the partner airline operating your flight.
3. How can I pay with 3D Secure verification?
- If you’re making payments with credit / debit card, 3D Secure verification are required and supported by the card bank. You’ve to enter the 3D Secure password after the card information is entered.
4. What online payment methods are available at Turkish Airlines?
- Payment can be made via Turkish Airlines online channels with Sofort, Ideal, Klarna, KNET, Alipay, Shetab Card, UnionPay, Internet Banking, EFT, BKM Express credit cards, Google Pay and Apple Pay.
5. Can i take any instruments with me into the cabin?
- You can carry an instrument weighs not more than 75 kg (Maxi. dimensions of 140X42X25cm).
6. Did Turkish Airlines have any discounts for funeral attendant?
- Yes, Turkish airlines have discounts to funeral companion passengers traveling on direct/connecting domestic flights and TRNC – Nicosia flights. Passengers must apply to sales offices with the original bill of lading prepared by the relevant Turkish Cargo authorities for funeral transport conducted by Turkish Airlines and AnadoluJet (except Codeshare flights). You can also contact Turkish Cargo via the call center at 0850 333 0 777.
7. Can I carry perfume and deodorant in my carry-on baggage?
- You can carry deodorant and perfume in your cabin baggage in a container of under 100 ml. (Must be tightly sealed)
Is there any problem with reaching the Turkish Airlines Nairobi Sales Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Turkish Airlines Nairobi Sales Office in KENYA: (click on the stars below)
How can I know my air ticket is genuine, I have a ticket from Turkish Airlines it was sent by my employer from UK
good morning, I am trying to reach the Turkish Airlines Nairobi office for flight booking enquiries via +2542217888 and +254+254202224849 but I the call does not go through. I am looking to book a flight from Nairobi to Helsinki leaving on 18th August 2017 preferably to arrive during the day, Economy class. Kindly assist
I went last week to Turkish airlines office in Nairobi and it was closed did they opened
I send you an sometimes back which you have not replied to. Had requested to know the air fare from Nairobi to Zurich. Intending to travel on 2nd August 2023 and back on 1st October 2023 and how many hours.
My kind regards
Patrick M.Makanga
Phone no 0722802365
Good Day,
How do I select my in-flight meal selection? My flight leaves tomorrow morning.
Thank you.
I left my wallet on tk607 this morning been trying g to contact station manager but it seems impossible to get any help my seat number was 13a can somebody give me number for station manager . Security would not let me go back to flight
Hi,I made a reservation on Turkish airlines yesterday.I have been calling the Nairobi office for an hour and no one seems to be answering the phone.Can I please get an alternative number to contact the Nairobi sales office?
My E ticket is 235-2585566903.
I have severally without success tried to contact your office to cancel my trip!!The phones dont appear to work.I ended up doing a mail to this effect. I hope this work!!please have your phones working and make it possible for your customers to reach you!!
It is very frustrating.
the telephone numbers are not going through. kindly check it out
what is wrong with nairobi sales ticketing office.
no one is picking up the phone!!!!!
I bought a ticket via wakanow.com Agents, Airbus A330-300 flying from Nairobi to Istanbul then to Georgia on the 11th October, 04:45 am. During boarding I was told I can’t fly because I was using my new passport and all my status was in my lost passport. And I was told to contact the purchasing agent about my ticket which I did and I even requested the ticket to be changed so I can Fly to my country and sort my status. Haven’t gotten any responds since then and this is frustrating to me as a customer. Please Advice because I am stranded in Kenya.
Hi,
can you delete saturday working info (row) please?
because we can not work at the weekend?
we will appreciate you for helping us.
best regards.
Working hours
weekdays 09.00-17.00—okay
Saturday 09.00-12.00—delete please saturday
Hi Ryilmaz,
We have updated.
Thanks,
Support team.
Yolcu ismi / Passenger Name : KUBIENA PETR ADT
Bilet No / Ticket Number : 2352952553963
Rezervasyon No / Booking Ref : TJZJXF
Hello,
prior to my departure on the 6th of December 2018 I had contacted your airline office with a request for a change of my departure date from Nairobi, Kenya. The operator confirmed that it is not a problem and we made the amendments over the phone.
Up to date I have not received and notification with regards to my new departure date from Nairobi. See attached file for my previous flight which I could not take.
Can you please confirm the amendments? Thank you.
Sincerely,
Petr Kubiena
good morning
Could you do me a favor
I would like to change my ticket to the 9 of April because on the way to Kenya, my luggage was lost and I had to wait few days to get it back so my departure to a safari in kenya was changed and now I cannot come back as expected the 31
Please would you mind doing me this favor and change the ticket
I do not mind paying a penalty
A very big thank you
Nicolas
TICKET: TK/ETKT 235 3412378922 FOR GRILLAKIS/NICHOLAS
HI.
TURKISH AIRLINES CONTACTS FOR MOMBASA OR NAIROBI OFFICE URGENTLY.
No one is answering the calls. And the voice message by the answering machine, is not clear at all, its hard to follow her, it would be recommended to change that. Secondly, a lady in marketing was so rude and uncalled for, she sounded of Somali origin, it is not the way to talk to a client who is complaining to her about the greeting of the answering machine which cannot be understood. Some kind of etiquette training should be given to her!
Very disappointing.
Hello,
Turkish Airlines Nairobi Sales Office contact number is written over +254 202217888 (in short time we are goint to close).
We updated that to +254 203 893 656 (new call center for Turkish Airlines). New one is active. If possible can you update the phone number.
Thanks
Link;
*https://www.turkishairlines.com/en-int/any-questions/get-in-touch/index.html
Hi Recep,
We have updated.
Thanks,
Support team.
Dear Sir,
My name is John Willis Odhiambo I am a Kenyan but working in Seychelles. My son Elton James Odhiambo is a student of Eastern Mediterranean university (EMU) in Northern Cyprus, he has been studying online since the pandemic started in march last year but now he is ready to join the university to appear physically for classes this semester to complete his first year. The problem is that Turkish airline from Seychelles to Istanbul has not started operating so it forces him to travel back to Nairobi and get Turkish flight from there to Istanbul then to Ercan international airport. What we need to know from you before we book the plane are the things he needs such as documents for him to leave Nairobi to Istanbul then to Ercan Northern Cyprus. We have tried here with emirates but it did not work as they told us that he needs a visa and when we contacted the university they said that he does not need a visa to Northern Cyprus. Please help us as we have lost a lot of money trying to send him through Dubai.
Good Afternoon, I am trying to reach the Turkish Airlines office but there is no response. Kindly advise if I am required to fill the Passenger locator form prior to my departure from Kenya, transiting for only 2 hours through Istanbul to San Francisco.
Kindly assist.
Greetings Turkish Airlines Staff!
My family wants to fly to Moldova from Kenya in about two weeks.
We want to use our vouchers from a previous flight.
How can we do this?
Is your Nairobi Office finally open?
In Moldova, citizens are not able to get hold of Turkish Air Staff.
Will you answer me?
Thank you,
Jon
iamjematson@aol.com
+254 711 628 178
HI ,
I am a Jordanian Citizen who works in Nairobi/Kenya
I booked my ticket from Turkish Airlines (online) from Nairobi to Istanbul on 19 Sep 2021, I need to know if i will get my visa upon arrival to the airport as I hold my Jordanian national Passport?
As my previous travels, Jordanian Citizens with their national passports only get the visa at the airport upon arrival.
Thanks with regards
I have tried calling this number and the old one for the last two days. I am being told to select the service then put on hold and it just goes on. No one is picking the phone call
None of your numbers published online functions correctly. They are either incorrect and therefore unobtainable, or in the case of the one single number that goes connect, a menu is offered, one keys in the option required, but that sequence continues in an endless loop, never moving on to a second stage. What are your operatives doing?! Appalling “service”.
The phone number listed on the internet is ringing, but not being picked up. I have seen similar posts, but clearly this problem has not been resolved. Disappointing.
Is a covid negative test a requirement to fly on Turkish airways into Nairobi Kenya. although one is fully vaccinated
The African Union agent in South Africa booked a ticket for me to travel from JKIA to Copenhagen vis Instanbul on May 7th, 2022. I arrived in time but we were slightly delayed in the covid confirmation cue. Some foreigners took a lot of time to get clearance. By the time I arrived at the airline’s desk to process the boarding pass, I was 4 minutes late for the airline’s 1-hour deadline. The airline officials instead of assisting me blocked me and demanded that I postpone my flight to 8th May 2022. Other passengers who were very late came and all of us were forced to change our flight to 8th May 2022. Worse still, the officials were keener on assisting foreigners than Kenyans. In my case, they forced me to procure another ticked. Anyway, I traveled well and I am now in Sweden. Now the airline has been paid twice for one person (me). AU cannot refund me because the airlines cannot be paid twice. I am planning to take them to court for misleading and mistreating me and other travelers. I am also lobbying the organizers of our scientific conferences to never again book tickets for participants with the Turkish airline. Bure kabisa! kwanza hao wanahongwa na wanawake, wafungwe kabisa.
hI i HAVE BEEN TRYING TO CALL TURKISH AIRLINE WITH A REQUEST TO CHANGE MY FLIGHT
eACH TIME THE CALL GETS CUT MID WAY
hOW CANI CHANGE MY FLIGHT THAT I AM SUPPOSED TO CATCH ON 12TH SEPT TO CHANGE TO ANOTHER DATE