Inquiries for Lost and Found Items and Delayed or Damaged Baggage
The below contacts are with in USA / Canada
Lost/ Left behind:
Lost items will be kept at the arrival airport. If you have left something behind, please contact the relevant arrival airport.
Delayed or damaged baggage:
Contact the relevant arrival airport within 7 days of collecting your baggage.
Note: In some cases articles which are discovered within the airport rather than the aircraft cabin may be kept within the airport building or the local police station. Please inquire after confirming who you should contact.
When calling from outside the United States, dial the country code [1] and the number.
| City | Lost and Found | Hours of Operation S = Summer Timetable W = Winter Timetable |
Delayed or Damaged Baggage | Hours of Operation S = Summer Timetable W = Winter Timetable |
|---|---|---|---|---|
| Los Angeles | 310-646-1480 | 8:00-16:00/ 20:30-01:00(S) 7:00-15:00/ 19:30-00:00 (W) |
310-646-1480 | 8:00-16:00/ 20:30-01:00(S) 7:00-15:00/ 19:30-00:00 (W) |
| San Francisco | 650-821-0262 | 08:15-10:30/ 13:20-16:00 (S) 07:15‐09:30 13:00-15:00 (W) |
650-821-0262 | 08:15-10:30/ 13:20-16:00 (S) 07:15‐09:30 13:00-15:00 (W) |
| San Jose | 408-441-5468 | 09:15-15:30 (S) 08:15-14:30 (W) |
408-441-5468 | 09:15-15:30 (S) 08:15-14:30 (W) |
| Seattle | 206-246-2986 | 08:30-17:00 (S) 07:30-16:00 (W) |
206-246-2986 | 08:30-17:00 (S) 07:30-16:00 (W) |
| Washington D.C. | 703-972-0061 | 07:30-16:00 (S) 06:30-15:00 (W) |
703-972-0061 | 07:30-16:00 (S) 06:30-15:00 (W) |
| New York | 718-425-5415 | 08:00-16:30 (S) 07:00-15:30 (W) |
718-425-5415 | 08:00-16:30 (S) 07:00-15:30 (W) |
| Chicago | 773-686-5216 | 05:30-19:00 (S) 05:30-18:00 (W) |
773-686-5216 | 05:30-19:00 (S) 05:30-18:00 (W) |
| Houston | 832-626-2450 | 07:00-15:30 | 832-626-2450 | 07:00-15:30 |
| Vancouver | 604-207-5800 | 11:00-19:00 | 604-233-1176 | 09:30-17:30 |
| Honolulu | 808-838-0190 Ext. 214 |
8:00-16:00 | 808-838-0190 Ext. 214 |
8:00-16:00 |
*Calls will be charged.
*The hours of operation are shown in local time.
For other countries, please visit ANA Airlines – Airport Lost and Found, Delayed, Damaged Baggage
Dear Sir
I flew on 26 Jan 2018 Singapore to Chicago via Haneda.
Flight No NH844 SIN – Haneda
Flight No. NH112 Haneda – Chicago ORD
All 3 zips in my luggages are damaged as the lock is also missing.
I like to make a claim for the luggage repair.
I will be flying back to Singapore on 3 Feb 2018.
Please let me know how ANA is going to pay for the zip repairs.
Best Regards
NG CHIP THIAN
MOBILE : 65-96652640