British Airways Cape Town, South Africa Town Office Phone number, Address, Email, Working hours, Google map location
About British Airways:
British Airways was founded on 31 March 1974. It is a full service global airline, offering year-round low fares with an extensive global route network flying to and from centrally-located airports.
British Airways Cape Town Town Office Address: Cape Town, South Africa
Map: View direction here
Reservation office telephone contact numbers: +27 10 344 0130 / +27 21 936 3360 / 61
Working hours: Monday – Friday: 07:30-17:00
Map
Official website: http://www.britishairways.com/
Online Check-in: www.britishairways.com/online check-in
Check your flight status here: www.britishairways.com/flightstatus
Baggage services telephone contact numbers:
27 21 936 9000
British Airways Customer Care Support
British Airways Baggage Allowance
View British Airways Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.
How to Web Check-in in British Airways?
Procedure to do web check-in or online check-in in British Airways
- Visit https://www.britishairways.com/travel/olcilandingpageauthreq/public/en_in
- Enter PNR number or booking reference number
- Enter the passenger’s last name.
- Click ‘Start Check-in’.
- Confirm the details. You can select your seat
- Print the boarding pass
How to change mistakes in your name, flight date and refund ticket in British Airways?
Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in British Airways.
Special assistance
Travel during pregnancy in British Airways
Pregnancy rules:
- Expectant mothers can travel in British Airways till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
- After 30 th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
- you must apply for medical clearance by submitting a medical information form (MEDIF): Download PDF
- For any special assistance queries, contact: https://www.britishairways.com/en-gb/information/travel-assistance/medical-conditions-and-pregnancy
Procedure to get medical clearance in British Airways
- Download medical application form (Part I is for requesting medical assistance and part II is for pregnancy assistance form)
- Send the completed application form to pmcu.pmcu@ba.com
- Download portable oxygen cylinder request form to request for (should weigh less than 5 kgs)
For more details, contact British Airways Health Services
Phone: +44 (0) 208 738 5444
Fax: +44 (0) 208 738 9644
Email: pmcu.pmcu@ba.com
TSA Pre-Check Program at British Airways: How to apply boarding pass for TSA PreCheck lane?
Check the above link for how to add a TSA PreCheck to your boarding pass, TSA Customer Care number etc
List of British Airways Offices
View British Airways, Town, Reservation offices address, contact number and working hours here.
Types of Planes / Air craft available with British Airways
Total fleet: 295
- Airbus 318-100
- Airbus 319-100
- Airbus 320-200
- Airbus 321-200
- Airbus 380-800
- Boeing 747-400
- Boeing 757-200
- Boeing 767-300
- Boeing 777-200
- Boeing 777-300
- Boeing 787-8
- Boeing 787-9
- Embraer 170
- Embraer 190
Queries handled by British Airways Customer care:
Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More
Is there any problem with reaching the British Airways Cape Town Town Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the British Airways Town Office in South Africa: (click on the stars below)
Please can you send me your office address in Cape Town
Please advise BA office address and phone number in Cape Town
Many Thanks
Zak
Very bad experience at British Airways Lounge Cape Town ! Very rude and unprofessional staff. At 17 June 2017 0700. one business class ticket one economic ticket to leave the lounge with a 7 year accompanied minor who travels business class on
the same flight !
Why do have Business class on Ba ?
You will have to invest a lot in staff training and Attitude !
Not family friendly.
Rather will fly Saa in future.
I would like to speak to a representative of the Executive Club re my booking to London on 30/08/2017. I paid and booked for a seat and am unable to access this seat. Ple
Hi. I have been trying the entire day to get through to the 021 936 9000 number. Goodness gracious, are there actually people answering the phones? Is this a hoax? Please can you answer your phones.
Unable to contact your offices. Why is there no address provided so one can visit you personally?
I am querying the hand baggage allowance for my trip Cape Town to LHR on booking O2YTGQ. According to your website https://www.britishairways.com/en-za/information/baggage-essentials/hand-baggage-allowances it states that if I conform to the dimensions I can take 2 pieces of luggage to a max of 23kgs each as hand luggage. My agent is saying it is 1 piece of luggage to a max of 7 kgs. Which is correct please?
Bruce Mitchell
0761240511
I have mislaid my eticket and booking reference no. MJ Maurer due to leave Heathrow for Cape Town Sunday 29 October. Please email an eticket. Thank you
I dropped my wallet in one of your flights BA6429 from OR Tambo to Capetown
Please assist me with your cape town office details
NOT POSSIBLE TO COMPLETE BOOKING ON INTERNET – DO YOU HAVE A SYSTEM PROBLEM?
ALSO NO ANSWER ON PHONE CALL “DUE TO AN INCREASE IN CALL VOLUME”
MY FAULT?
What number do I ring for customer care in the Cape Town area?
Can’t find it on your web site
What pathetic service from BA call centre in Cape Town. Trying to make an international flight routing between SA / UK and the States work and upgrade some sectors – but the attitude is extremely unprofessional…claims to not know what I am asking for!!
Come on BA you need to invest seriously in staff training. A poor shadow of what Emirates offers both in terms of walk in centres (Sandton City EK centre is superb) and overall service offering – unless there is a strategy to be a lower tier offer in terms of service on the ground and in the air. After a few minutes the phone went dead with the BA person at the Cape Town Executive Club …not sure if she had something better to do??
Hi,
I need to register a business and individuals for frequent flier benefits. What are the the requirements please especially for the business because we want a 2 tier program to benefit both Busi and Individuals.
Thanks
good day
I am trying to find out what avios points I have but cannot find a website that will assist.
Executive Club BA 45663896 – wef 2015.
BA 19187379 received in 2018 !!
Name is P R Micklewood.
Would appreciate assistance concerning this matter.
Many thanks
Good afternoon
I’m frustrated that I cannot get through to BA Executive Club or Avios numbers, which ring until I cannot hold on any longer. Please advise an email address or alternative numbers.
Thanks
Dave
My experience with British Airways, has been incredibly frustrating. Called Cape Town office five times before someone actually took my call, all previous attempts the telephone died after going through all the automated voice messages. In the process of booking a ticket with a person at the BA office, I was asked to hold 80% through the process …. surprise the telephone died once again and I did not receive a return call……stupidly I did not ask for the persons name! The discount on DISCOVERY – Vitality is an absolute joke, as you can get a ticket for a fraction of the cost through SKYSCANNER or TRAVELSTART. The most concerning, is that even though you are willing to travel ANYWHERE to purchase a ticket from their Cape Town office,….THEY ACTUALLY DO NOT HAVE A CAPE TOWN OFFICE. Try finding an e-mail address for ANYBODY at British Airways ….also an extreme challenge …..so it is virtually impossible to forward a quotation from BA online and to try complete and pay for the booking. What makes the experience worse, these tickets are being booked to visit a person who is currently terminally ill?
How can i get an e mail address for British Airways South Africa (johannesburg or Capetown). Not sure if this has now reached the correct people
I need to contact them but I am in the UK at present and to phone is so costly so would prefer to e mail
I need to speak to someone and have asked B A in the UK to no avail
We are booked on our return flight to JHB on the 18th Sept A380
We usually pay for Exit seats but when going to book on Manage my bookings we found all the exit seats were gone
So we would like to find out about upgrading to Premium Economy. this we would be paying the extra for( for the 2 0f us)
We have tried to do this online, but apparently we cannot do this
We have phoned BA in the UK but they cannot help,They did tell us they cannot help because we booked our flights using Kulula.com in South Africa and they told us we should contact them and they could do the upgrade
Kulula has British Airways International on their website
We contacted Kulula they said they could not do it and we should contact British Airways international, so we were passed back again
Now this is what we are attempting to do with this mail
All we want to do is find out how to upgrade to Premium Economy
Surely someone can help instead of passing us to some other Department each time
We booked through Kulula in SA, because they do British Airways bookings on their site and they are part of your network
We have been travelling every year for many years with yourselves and do feel this is not how BA should deal with its customers
Please can you advise how and to whom we should contact to do an upgrade, surely there is someone who can do it for us or at least give us the correct person to contact
Our booking reference for BA is KJ4M40
the other booking reference we have is the one given to us by Kulula for the BA flight It is 4P5G2ZZ Crossley 18th Sept to JHB
Please give us some help
Regards
N Crossley
Lost my ID book on last weeks flight. Please advise
Do i have to pay for an exit seat on a 747 flight to london in march i have to ,have plenty room to stretch my legs .as i am daitbetic,im worried that when i book 24 hrs before departure the exit seats will be gone.
Please can you advice me
I would love to speak to someone at British Airways, but all I get is Press 1 or 2 or 3.
Been hanging for some time and still nobody to talk to.
Can someone please contact me on 0837872211
Thanks
S HANSEN
Flight Attendants are they still working for this Airline?
what is the problem with BA website payment system ? The option was down in February of this year ( 2019 ) and working again later that same month or early in March , now today -24/04/2019 , it’s down again … I am trying to give you MONEY British Airways !!!! What is the problem???
I was one of the passengers travelling on the 14/6/19 from Cape Town to Oliver Tambo Airport, which was cancelled by fog.I understood the safety reasons for this.But what happened after this was unacceptable, once we were inside the terminal, it took two and half hours to sort out accomodation , two hours for transport and booking into hotel.Plus the promise that we will message when to come back to airport for a new flight. No message received, information at airport confused , three BA staff giving different information, ticketing not interested, check in showing different flight numbers to board. A terrible situation as l had a international flight to connect too. A very stressful time for all passengers. Would l fly with BA again, not a chance.
RAG2LW: E-ticket sent to incorrect email address. I cannot make contact telephonically. Please advise email address.
I booked a ticket to return to Port Elizabeth flight 6274 from Windhoek to Port Elizabeth on the 10th Oct 19.. The flight was delayed by 1 hour.. Spoke to one of the crew members and he assured me that I will be in time for our connecting flight to Port Elizabeth.. Well it took an hour before we could collect our luggage. By then we missed our flight. I had a business meeting on the 11th at Kenton on Sea which I could not attend. Overnight in JHB. Nobody from BA came to inform us about the cause of delay at the carousel. We had to lug our luggage on the escalator to the BA ticket office 2 stories.
My daughter has used BA to fly to SA from Windhoek three times since the beginning of the year. everytime her bag was openend and goods were removved.
Nov 2018 I had to fly with my daughter to PE assistant wheelchair. We were shuffed into a waiting room. The BA staff were very noisy, food containers were all over the counters and the room was very dirty. Since last year I have used BA a couple times. I am very disappointed in the BA services.
Good Day
Iwas on the 11th November on flight BA 2041 LGW GATWICK LONDON TO Cape Town South Africa , the flight was delayed for mor than 4 hours ,can you send me a claim form please or direct where to claim
Regards
Johannes Nel
Hi Im Thando Mafeje
I would like to cancel my ticket as im suppose to flight today at 6:45 to Germany to 1 March as i was told by SA consulate and in Rathous inGermany that i can use my passport wich is due date or expeiring in end of Feb.So would like to change as iwas suppoused to fly bac to Germany on last Tuesday but you couldnt let me go becouse of my passport .today its impossible to fly as i dont have another or new passport.I didwent to the Germany consulate in Cape Town but they told me to re do another passport.Please i would like your support as im living back my 2 kids and my place were i stay and i got no money for another flight ticket.
I booked by Opodo and they say i must contact the airline.
thanks for kindness in time.
Thando Mafeje
I am trying to locate the British Airways Office in Cape Town to discuss changes to my business class domestic/regional/international bookings. Searches do not provide any information other than a phone number which cuts me off each time I telephone. There is no means of sending an email. Please provide full physical, contact details including email address.
my flight has been cancelled BA2040, i AMTRYING TO REBOOK ON FLIGHT ON FLIGHT BA0058. Please confirm ( I have completed on line the “change booking form) but have not received a confirmation email.
Hi George, I am on the same flight, BA2040, as you. When you go to Manage my Booking on the BA flight it advises that you cannot change the flight online but that you have to call the BA ofiices on 0103440130 but only if your flight is within 72 hours. I took a chance today and called them and they have asked me to call again within 72 hours of my flight as people with earlier bookings are getting priority assistance..
Sirs we are booked to travel back to uk from capetown onflight number BA42 at 21:15 on Friday 27/3/20
We have booked via flight centreref. MP4 WC8 Michael bruton and Susan Lindsay-newbold
Is this flight still operating !
How can we physically get to the airport ! ( no taxis as lockdown is operating
We are staying in capetown currently
Hi there
Due to the Covid-19 Lockdown I need to postpone a return ticket which I booked with British Airways, from CT International to Durban International:
BA 6313 Airline Ref. LNPZ5F Departing CT International for Durban International 22 April 2020
BA6314 Airline Ref. GUHOPZ Derparting Durban International for CT International 27 April 2020
I paid R2794.99 for the ticket in the name of Shirley Ann Mussmann 6010130023081
I booked it via my email address frithjof1960@icloud.com
How do I go about changing these dates?
Thank you!
Kind regards, Shirley Mussmann Cell 084 505 7073
I am a retired professional Industrial Eng. and want to make a layout suggestion for your aircraft in these unknown times of covid.
I do not want payment as I look at it as my contribution to improvement.
Jan Westdyk
Email dw1@sun.ac.za
Cell 0825619490
11 Paul Sauer st
Stellenbosch
I would like a full Refund of R14,760 on my return air ticket Booking No. OLBNHH issued 17 February on BA 058 to London Heathrow.
due to covid related / international flights problems. Please attend to this with some urgency. Many thanks. Cell 071 325 9928
Good evening. I made a booking on line have my ref number- but did not receive the email with my confirmation. Please can you assist me.
Hey guys I’m Siphosethu Praiseworth Njapha from Durban I met a friend from Facebook who lives in UK she sent me some parcel I just want to confirm that is there such thing in your store room or it just a scam.
Please contact me I’m warried I might fall for a scam
whatsapp 0733115314
Hi there, I’m booking 4 x flights with BA from CT – OR – CT and the guys want to know if they can take their firearms with them as they will be travelling 1.000kms from airport on some “dodgy’roads towards Polokwane. Please advise what is required i.e. paperwork, etc…. and how much earlier they must book in if necessary.
One more question – Covid info – if travelling locally CT-Jhb and back must they have a covid test prior to travel???
4 hrs on the phone to try and contact Joburg number as the Cape Town number just rings out.
What an absolute joke you are.
Good day. I have a ticket for January 2022 arriving Heathrow on 18.01.22 and transitting further on to Germany (Hamburg). i have a Shengen Visa for EU. On my return i pass sthrough Heathrow again and transit back to Cape Town South Africa.
Ii am in the airport Terminal 5 on my way to Germany for 3 hours and do not have to pass through border control. On my return I am also Terminal 5 Heathrow and do not have to pass through border control.
Do I need an AirsideTransit Visa for this?
Thank you for your attention.
Regards, Glenda Hauschildt
Hello BRITISH AIRWAYS. Is anybody there? Been on the phone for 45 minutes with absolutely NO response – my call is on hold, thanking me for my patience. Sounds like you have a recurring problem when I read the comment feed below. UNIMPRESSED! Really poor service. Call eventually answered by a call-centre based in India. The operator has given me a number to call in JNB – but when I try this number, it “does not exist”. Can you imagine my frustration. Grrr
I treid to call by phone twice. JUst got cut off after waiting a long time. I need to enquire about BA credit from cancelled flights. Refer
ticket# 1257494874456
Can I fly to Mautirius with this?
Or Croatia? PLease advise asap.
When does this expire and what do I haev to do to use it?
I am travelling to the UK from South Africa. I have both a South African and UK passport. Which passport details do I update onto my booking dtails if I depart on SA passport and arrive using British passport?
Good day,
I am querying on behalf of SAPPI, we recieved a deposit of R 9 258.07, transaction reference is 0255881720000013 and details provided by the bank about this transaction:
“CITIZAJXXXX
1341411043007070
2024-05-20/ ZAR 9258.07
BRITISH AIRWAYS PLC 2ND FLOOR N MANDELA SQ WEST TOWER CO REGUS BUSINESS CENTRE, MAUDE ST SANDOWN, JOHANNESBURG,GAUTENG,ZA
(Please note that no contact name or number is provided with any swift payment)”
Please advise what this deposit for or advise who’s your contact person at Sappi