Emirates Airline: How to file a complaint related to baggage / flight delay / cancellation / Emirates Skywards? Procedure, Documents required

Emirates Airline: How to file a complaint related to baggage / flight delay / cancellation / Emirates Skywards (Frequent Flyer)?

1. Visit Emirates Airline Complaint Website
2. Select the feedback/complaint type.
3. Enter the passenger details such as name, mailing address, city, state / province
4. Enter the contact number, Email
5. Enter Emirates airline’s frequent flyer number
6. Enter the flight details: Flight carrier, number, Date
7. Enter the departure and arrival of the airport
8. Enter the booking reference
9. Enter the flight ticket number

NOTE: You can use this form only to give feedback or make a complaint about a flight or service you’ve taken in the past (or) otherwise make call to Emirates Airline Customer Service: 091670 03333.

How to request for Emirates Skywards in Emirates Airlines?

You can login to your Emirates Skywards to get feedback, earn miles rewards, reward flights, upgrades.

Emirates Skywards (Frequent Flyer)

1. Enter passenger first/last name
2. Enter valid Email-id, DOB, Country
3. Preferred language, Mobile Number
4. Enter invite code.

How to request for Special assistance ?

Traveller’s can use the below form to request for special assistance and additional support on your upcoming trip and to submit the U.S. Department of Transportation Service Animal completed forms for review

• Visit https://www.emirates.com/in/english/help/forms/special-assistance-and-wellness/
• Enter your personal details.
• Emirates Skywards number (optional)
• Booking reference, date of journey
• Then “Submit”.

Complaint resolution officials (CRO)

Complaint resolution officials (CRO) help you with any questions, issues or concerns about accessibility services and disability regulations during your travel to or from the US. CROs in United States and at all airports where Emirates flights connect to and from the United States.

If you have any questions or concerns regarding services (or) if your complaint is not resolved to your satisfaction with a CRO, you can refer it to the US Department of Transportation using the following contacts.

Aviation Consumer Protection Division Disability Hotline (toll free)

Phone: +1‑800‑778‑4838 (voice) (US only); +1‑800‑455‑9880 (TTY) (US only)

Aviation Consumer Protection Division

If you have any issues with CRO’s service, you may contact to:

Phone: 202‑366‑2220 (voice); 202‑366‑0511 (TTY)

Address: Air Consumer Protection Division, C‑75
US Dept of Transportation
1200 New Jersey Avenue, SE.
Washington, DC 20590

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