How to change flight date / name / postpone / cancel the booked flight in Qazaq Air?
Change / reschedule your travel date in Qazaq Air:
Through Qazaq Air My bookings section, you can change of flight time and date / passenger name / cancel the flight.
Here are the procedure to do online. You can also contact the travel agent to change your flight date
- Visit https://www.flyqazaq.com/en/
- Go to the “My bookings” section, select what you want to change.
- Enter Passengers last name & Book number or ticket number.
- Click “Continue”
- Select the date you want to reschedule
- Confirm the submission.
- Pay the required fee if applicable.
How to get refund from Qazaq Air for unused / partially used flight tickets?
By online
- Go to “Fare rules” and Click ‘Rebooking and refund’
- Enter the required details and make the payment if applicable.
Through Qazaq Air Service Centre / Call Centre
- Phone: +7 727 3561414 (Call-center)
- Call-center working hours: 24/7 service
- Email: info@flyqazaq.com
Through travel agent
- If you have booked a Qazaq Air flight ticket through any travel agent, please contact them for a refund.
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