About KLM:
KLM Royal Dutch Airlines was founded on 7 October, 1919 to serve the Netherlands and its colonies. KLM is today the oldest airline still operating under its original name. KLM has been part of the AIR FRANCE KLM group since the merger in 2004.KLM is headquartered in Amstelveen.
KLM Johannesburg Airport Office Address: Johannesburg Airport, O. R. Tambo International Airport
Map: View direction here
Nearby Landmark for KLM office in Johannesburg: Near Hotel on Boulevard
Location: KLM office in Johannesburg is located in Rivonia Road, Johannesburg
KLM Reservation office telephone contact numbers: +27 10 205 01 01
Working hours: Monday to Friday 08:00 AM – 08:00 PM Saturday – Sunday 09:00 AM – 06:00 PM
KLM Reservation office (Flying Blue Service Line): +33 158 68 68 68, 0800 222 305 (Toll-free from South Africa)
Working hours: 24/7
Email: kl.b2c.za@airfrance-klm.email
KLM Official website: https://www.klm.co.za/
KLM Online Check-in: www.klm.com/online check-in
Note: KLM Online Check in begins from 30 hours to 1 hour before departure.
Check your KLM flight status here: https://www.klm.co.za/flight-status
KLM baggage services telephone contact numbers: +27 10 205 01 01
Working hours: Monday to Friday 08:00 AM – 08:00 PM Saturday – Sunday 09:00 AM – 06.00 PM
For KLM baggage inquiries : KLM baggage inquiries
KLM Baggage lost and found: Baggage lost and found – KLM
Near-by Airports: OR Tambo International Airport, Kruger Mpumalanga International Airport, Matsapha Airport
Attractions in United Kingdom: Stonehenge, Tower of London, The Roman Baths and Georgian City of Bath, The British Museum, York Minster and Historic Yorkshire.
KLM Royal Dutch Airlines Flight Code: KL
KLM Customer Care Support
Check the above link to know the KLM Royal Dutch Airlines customer care phone number, email etc
KLM Baggage Allowance
View KLM Royal Dutch Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.
List of KLM Offices
Click the above link to view the List of KLM Offices address, phone, email, working hours, website, direction and more.
How to Web Check-in in KLM Royal Dutch Airlines?
Procedure to do web check-in or online check-in in KLM Royal Dutch Airlines
-
- Visit https://www.klm.co.za/check-in/entry-form
- Enter ticket number or booking code
- Enter the Loyalty programme number (if you have)
- Enter the passenger’s last name.
- Click ‘Start Check-in’.
- Confirm the details. You can select your seat
- Print the boarding pass
How to change mistakes in your name, flight date and refund ticket in KLM Royal Dutch Airlines ?
Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in KLM Royal Dutch Airlines.
KLM Special assistance
Travel during pregnancy in KLM
- Expectant mothers can travel in KLM Airline till 36th week of the Single and multiple pregnancy.
- When flying with special medical requirements, you may need to arrange medical clearance certificate.
- you must apply for medical clearance by submitting a medical information form (MEDIF): Download PDF (Medif-Form A and Medif-Form B)
For any special assistance queries, contact: https://www.klm.co.za/information/assistance-health/pregnant
Procedure to get medical clearance in KLM
- Download Form A, Download Form B
- send the completed application form to Request a FREMEC
For more details, contact KLM Health Services
vaccinations and health advice: https://klmhealthservices.com/en/home-2/
Phone: + 800 556 22 737
Working hours: Monday to Sunday 07:00 AM – 10:00 PM
Email: KLMCares@klm.com
Types of Planes / Air craft available with KLM
Total fleet: 117
- Airbus A330-200
- Airbus A330-300
- Airbus A350-900
- Boeing 737-700
- Boeing 737-800
- Boeing 737-900
- Boeing 747-400
- Boeing 747-400M
- Boeing 777-200ER
- Boeing 777-300ER
- Boeing 787-9
- Boeing 787-10
- Boeing 747-400ERF
Queries handled by KLM Customer care:
Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Flying Blue Miles
Is there any problem with reaching the KLM Johannesburg Office in South Africa Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the KLM Johannesburg Office in South Africa: (click on the stars below)
I am having a very difficult contacting any person regarding my flight. I purchased my ticket from the USA to South Africa and back months ago. I tried to register my flight with the KLM site for tonight, only to find that the meal request section would not load. I require Kosher accommodation for my meal. I called the KLM line only to get the call center in the Philippines and someone totally powerless to help me. I paid for my ticket months ago, and I even paid the fee to KLM for my simple coach seat. It is terrible that I now must make this journey without my meal, and that I will have to pack food for my journey. I would hope that in the future that DELta airlines would do a better job at working with KLM, and that KLM could have the courtesy to address this issue earlier, like when I paid for my separate seating fee.
I am truly disappointed that I can not even make a local call to get the KLM desk or office here in Johannesburg.
Good day KLM Air France
My husband booked a flight ticket through a travel agent Priceline, travel dates 13 July till 29 July return.
Upon checking in at Cape Town International Airport I was informed that we need Schengen Visas to enter Paris. We tried for 2 hours on the airport to reroute with no luck. When I call or whatsap Priceline and explain to them what the problem is, they refer me back to the Air line. It is a back and forth the whole time. I manage to get Air France on messenger but it seems that we were scammed as they wanted to verify my husband’s bank details to see if he really paid the ticket. While I was busy with the agents, we received an email that the KLM flight for the 14th July was delayed, but we wasn’t informed that the flight was even rescheduled. I then advised this agent which I was busy with and they informed me they are busy with it. Since the verification and all that I haven’t heard from them and the chat on messenger is now unavailable.
My husband received a call round about 10.20pm last night and the group crew advised that they are missing us, again we wasn’t informed that we need to be at the airport on the 14th.
I interact again with Priceline Travel Agency and they called me back I was on the phone with them for 2hours, they gave me a
Case nr 1077773904 that was logged for a refund.
Is there anyone that can assist us to get this sorted?
The ticket was booked by my husband Mauritz Van Rooyen
Email: mvanrooyen80@gmail.com
Our contact nrs if needed
Kind regards
Good day. Could you tell me who is your GSA in Namibia?
Good day.
I had a very unpleasant experience regarding my flight I was suppose to take on the 4th of March. I was denied departure by KLM duty manager as immigration in ireland said there is a risk but I was approved. I even booked a ticket for my fiance to meet me in Amsterdam and fly on my connecting flight to cross the border with me as he is an EU passport holder.
I want to know if this means I should not use KLM airline services ever again or will someone in head office guarantee my save passage by means of some letter. This is unexceptable and I now need to apply for refunds on everything including my bag which I had to pay for separately as no one told me it’s not included in my flight ticket.. I’ve been contacting everyone I can to sort this out and it’s a dead end everytime.. Can you please assist me with someones name or number who can actually help me. Thank you
L’Rineque Jordaan
PS8KCC
My baggage never left OR Tambo on 10 May2017 and has never been traced.
I am unable to respond to the email link.
No one can help me.
What do I do now?
Please – trying o contact your office with regard to lost baggage ( 40 days ) . My last mail from your tracing dept was that someone in SA would contact me ( Ref CDGKL78400 )
011 961 6842
011961 6833
NO ANSWER on above no
is there a Cape Town number ?
Jose de Andrade 0824531597
items
The service at your KLM offices at OR Tambo airport in South Africa is pathetic. You phone all the numbers, you’re lucky if anyone answers and when they eventually answer, they are rude, unprofessional and speak as if they are doing us a favour. Then they put the phone down .
this is a very frustrating airline to deal with i have been trying for months to resolve me seat on the plane. each time i get a different answer and when i try to book in 30 hours before i get told it cannot be done . try contacting them on twitter and it takes more that 4 hours to get an answer and all i get told is i am checked in and my wife and i are on different parts of the plane problem still not resolved try and phne them and the calls are not answered
there is no answer when you phone the Johannesburg offices.
Can we et the right number that someone can phone to get some service?
There is no reply on 011- 390-8567, do you have a more reliable one?
Thanks
Ihavebeen calling for 2 hours now andno oneanswwrs
Good Day
Your website states that you are open 7 days a week until 23h00. Is this correct?
Working hours
Every day(06:00 – 23:00)
I tried calling today (Sunday @ 17h15 and again at 17h25) but there is no answer. Do you close early on a Sunday?
Could someone please contact me urgently: Booking Ref: MNDG73
Took at least one hour to check in baggage on line on Friday after phoning at least four different numbers and hanging on and hanging on. Finally we did it. Still no email confirmation. What is the problem with this airline? String of complaints below.
Baggage left on KL597 flight arrived at Cape town international airport on Saturday 24 March.
Where can I find out regarding this item?
Please contact me. I want to either get info on schengen visa or change my flight. UK personnel cannot assist me. Johannesburg personnel changed my flight within minutes.
Good Day, I would like to inquire about your VIP lounge at OR Tambo. What special services could I enjoy at your lounge
good day
I have been trying to locate my husband missing cell phone since Tuesday the 10th July.
sent various communication via website and watzapp have had no response
flight details KLM592 from Johannesburg to Amsterdam
ref no KNDIMY
please can someone urgently contact me
kind regards
Hi am looking at flights to London on with of September and back around the with of october
I want to fly from Durban to Amsterdam with Kulula/KLM. KLM has a 2 piece checked ion luggage of 23 kg each. Kulula only allows 20 kg from Durban to Johannesburg to get the connecting flight. Will Kulula allow the 2 piece concept of 23 kg each from Durban to Johannesburg.Will KLM make these arrangements and print this information on the ticket when I purchase same.
Your advice will be helpful.
I am trying to get the contact email address for the CEO (South Africa) of the Air France/KLM/Club Africa operations and also need the contact email address for the Head of the Marketing for same as above.
I cannot seem to find anywhere on the websites online…
Please advice and forward to me at your earliest convenience.
Flight tickets ref: T6P4DN was paid last night 08/01) with Customer care centre No +1 866 434 0321 given credit card details.
An amount of USD 2171-74 bwas paid to KLM according to Nedbank South Africa.
This morning an amount USD 2171.86 was also paid and deducted but to DELTA.
Can you please assist in resolving this
Thanks
Good morning,
I am hoping that you can assist me with some information regards flying to the UK From JHB South Africa with my French Bulldogs. They are unable to travel in the hold so would have to fly in the cabin with us, I see on your website that you do allow this?
Are there any specifications that we would need to adhere to to enable us to do this?
Thanks in advance
Sarah
Dear Sarah Prinlsoo
We are not the official KLM. But can suggest you the following link, which may help with your query
https://www.klm.com/travel/ca_en/prepare_for_travel/travel_planning/pets/index.htm
We have an emergency my sons wife was rushed to hospital and we need to change flights you cannot get through to customer care it is ridiculous .
What number can we use
please could have a conact number for the klm office at the johannesburg O R Thambo airport
I have received information about the rescheduling of my flight from the 30 March 2020 to 01 April 2020.
Just want to confirm that I will indeed take this flight
Many thanks
HUDZANI MOYO
I am trying to reach your johannesburg call centre for 2 days now to book a repatriation flight. Please could someone email me
Traveling from Amsterdam my luggage was not delivered at or Tambo Airport currently i am under quarantine and cannot reach KLM baggage claim offices
My name is Joby Abraham and i have a strong bad situation with KLM.I have booked a ticket on 29th of August,now i would like to change to to 5th of September.But i tried to call KLM from yesterday after continues trials,i got conected to KLM ,one Madam took the call and cut it.I dont know what going on there.i actually booked the repartiation flight which is very high cost which is near my one month salary.Please help me.I dont have any option to fly on that day.I want fly on the 5th of September.please help
I’ve just booked a return ticket from Johannesburg International to London. I’d like advice regarding my passport information.
I have dual citizenship and carry an EU Portuguese passport (for travel in EU without Visa) as well as a South African passport. The Portuguese passport details include my name, surname before marriage and current surname. The South African passport only has my name and my surname. My question is which details should use for the Ticket? Will it be a problem if I only fill in my name as on the South African Passport if I plan to use my EU Passport once I leave South Africa?
I am trying for literally days to reach an agent to assist me with queries. No one answers WhatsApp, messenger …. Numbers ring or are unavailable. There is just no support or feedback at all… How is this right? The app does not allow me to get any more info than the general and I sit day in and day out without being assisted.
Why do you have a customer care section when there is no customer care?
please report to all airlines: VFS TAKES ONLY 4 APPOINTMENTS/ WEEK.. APPLIERS FOR VISUMS MUST GO ON LINE, ONLY TO FIND OUT THERE ARE NO APPOINTMENTS.. THEY PROMISE NEXT MONTH BUT WE ARE TRYING SINCE 4 SEPTEMBER TO TRAVEL MIDDLE OCT, BUT NO LUCK…. ALSO TEL CALLS WERE OF NO USE!!!
PLEASE REQUEST EMBASSIES TO RECONSIDER AND INVESTIGATE.. TOURISTS ARE ALL VAXINATED AND STAFF IS WORKING IN ONE OF THE SAFEST ENVIRONMENTS!! PLEASE PLEASE HELP!!!
Hi there.
I can’t get hold of anyone at KLM. My voucher code doesn’t work and I need to fly this week.
Please help.
Kind regards,
Anne.
has it not become time that KLM does a write-up about the KLM IN SOUTH AFRICA …..
YOUshould have plenty information about staff eg. Pops Mijnlief etc. and when the first planes landed at Palmietfontein etc
I am flying with KLM to Heathrow Airport in the UK from OR Tambo ( Johannesburg South Africa) this coming Friday the 18th March 2022 @ 23h55.
I need clarity on KLM’s requirements for this flight PLEASE as i cannot get any cogent information from your website nor call center in SA.
Please let me know exactly what i need to be able to fly with KLM as a fully vacinated person from South Africa.
I await your urgent feedback.
No negative test needed to enter South Africa if Vaccine certificate provided as from 23rd March 2022.
KLM site requesting info for PCR test, which not needed. How can I bypass this requirement to complete
Online info
Me and my wife depart from OR Tambo on the 20th May to Germany via Amsterdam, are we still allowed on your aircraft’s, I am askings this because of te Covid19 pandemics. Thank you, Mr. NJH Uys and Mrs. EG Uys
How do I get somebody from KLM to answer a phone? I’ve been trying for hours… I’ve phoned the offices in the UK and NL and am told I need to phone the numbers that no-one ever answers. I tried the Whatsapp help, to be told to phone the same numbers. I asked on KLM’s twitter feed and was given the same numbers. To get back the money reserved against my credit card, I apparently need to speak to somebody who never answers the phone?
Me and my wife tested positive, our flight depart at 23:05 to Frankfurt Germany flihgt number kl592. Booking code WB9TPP, what must we do know.
I have had a terrible time trying to get my lost luggage. It is impossible to contact anyone. I got a bunch of numbers off your web site and none of them work. I tried to log a lost luggage report online but the system does not recognize my ticket details so I can’t do that.Both the customer care center and the bag delivery company cannot help me. Please can someone call me on 074 368 8207. I will also leave my email address.
Regards
Ian King (South Africa(
I booked and paid for a flight with KLM on July 24th 2022. I received an email this morning informing me that my flight from Amsterdam to Dublin (KL937) has been cancelled and I have been placed on a later flight.
My Flying Blue membership number is 5014496814 booking confirmation number is U48CLK.
I am traveling with my sister who is over 70 years old. Her flight has not been cancelled/changed.
The only explanation I can arrive at as to why my flight has been changed, is because someone in KLM has given her seat to another (preferred) KLM client/passenger.
I have a major problem with this type of treatment as, firstly I am not able to aid my sister and we are now not able to utilise the same pickup/transportation to our final destination in Ireland. (This has already been arranged and paid for).
Thirdly I reserved a seat in advance and paid for this benefit. I have now been placed in a seat that is not of my choice, with no compensation.
I contacted your flight service centre telephonically (+27 10 205 0101) and they were not able to assist me.
This type of treatment from KLM is unacceptable.
I request that you please rectify this matter and return me to my original booking as you are contracted by receiving my payment.
I trust that I will be hearing from you soon in this regard.
Thank You
SN Haupt
+27 82 376 6745
sherilyn.haupt@gmail.com
good day, my MD are taking his children to Germany in December and bookings are made, but the sons surname is spelt incorrectly, how do i go about getting it corrected?