Turkish Airlines Sales Office in Addis Ababa, Ethiopia 14

About Turkish Airline:
Turkish Airline was founded on 20 th May 1933. Turkish Airlines is the national flag carrier airline of Turkey, headquartered at the Turkish Airlines General Management Building on the grounds of Atatürk Airport in Yeşilköy, Bakırköy, Istanbul.As of July 2015, it operates scheduled services to 290 destinations in Europe, Asia, Africa, and the Americas, making it the fourth-largest carrier in the world by number of destinations, as of 2014.

Turkish Airline Addis Ababa Sales Office Address:
Bole, Old Japan Embassy Road, Tamrat Building , 1nd Floor, Addis Ababa, Ethiopia

Turkish Airline Reservation office telephone contact numbers:
00 251 (0) 11 6627781 / 82 / 83 / 84 (Call center)
Email: [email protected]
Fax: 00 251 (0) 11 6627786

Working hours
weekdays 08:30 – 17:00
Saturday 09:00 – 12:00
Sunday Closed


Official website: http://www.turkishairlines.com/

Check your flight status here: www.turkishairlines.com/flightstatus

Turkish Airline baggage services telephone contact numbers:
00 251 (0) 11 6627781 / 82 / 83 / 84 (Call center)

For baggage inquiries : Turkish airline baggage inquiries

Customer Relation

For your feedback / Complaints, comments :
+90 850 333 0 849

Miles&Smiles Call Center

You can call us to become a member for free and for all your questions about card advantages, awards and your mileage account

Phone: +90 850 333 0 849

Turkish Airlines General Management

Address:Turkish Airlines General Management Building Ataturk Airport, Yesilkoy 34149 Istanbul Turkey

Phone: +90 212 463 63 63

Fax: +90 212 465 21 21

Near-by Airports:

Near-by cities:

Attractions in Addis Ababa:

Types of Planes / Air craft available with Turkish Airline

Total fleet: 333

  • Airbus A340-300
  • Airbus A330-300
  • Airbus A330-200
  • Airbus A321-200
  • Airbus A320-200
  • Airbus A319-132/100
  • Boeing B737-800
  • Boeing B737-700
  • A310 CARGO
  • A330-200F CARGO
  • Boeing 777-300ER
  • Boeing B737-900 ER
  • Embraer E195
Queries handled by Turkish Airline Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles&Smiles

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14 thoughts on “Turkish Airlines Sales Office in Addis Ababa, Ethiopia

  • etsehiwot

    I’m travelling from Addis Ababa to Boston through Istanbul with 8 hr layover. I have an American visa. is it possible to go out of the airport and enjoy Istanbul for few hours with another visa? please note that i have traveled to Istanbul last February

    • Bjarne Andersen

      We are to pax going from Addis (ADD) to Antalya (AYT) planning to fly TK on 19 FEB 2022 and return on 26 FEB 2022.
      Question is if TK is flying to and from Addis again??

  • Daphne Panopoulos

    Hello, I am leaving for Athens, Greece through Istanbul on Thursday Dec. 20 at 1.50 am. with a one hour stop over in Istanbul. I need special assistance as I have an injured leg and am on crutches. I called the Addis office and they weren’t able to help me. Who should I call to set up special assistance in Istanbul to transfer me to the correct gate? And also take me to the gate in Addis?
    Thank you
    [email protected]

  • Girma T. Kassie

    Your office in Addis is virtually inaccessible. You failed to deliver my bag when I flew in from Rabat on 16th of February and I am still struggling to learn about its whereabouts. How could you be so inefficient?

  • Berhanu Zeleke ( Mr )

    Dear Sir / Madam , I would like to express some of the an unpleasant experience I had on may 6 and 7 in your office located on SNAP PLAZA building and at the Addis Ababa Bole Airport as follows : –
    1) I was by your Ticket Office on Monday Morning on May 6th 2019 @ 9:15 am , I was the 3rd customer in line however the system was down for about half an hour , 2 of your agents ( 1 male and 1 female ) were simply sat down focusing only on their computer and Laptop , No eye contact no excuses your office was like a mourning house , please tell them to be more friendly as we are paying customer.
    2) I have been told by them that there is no land line telephone access to the ticket office and were not volunteer to give me their mobile phone address to have further inquiry if needed also I was told by your male ticket Agent that any business class passenger can carry 3 luggage’s each 23 KG , this was also reconfirmed by him to my Niece unfortunately on the may 7th during the evening flight My Niece and her 5 year daughter have been told at the Check in counter that Turkish airline have not such kind of luggage transfer arrangement and they told her to rearrange her luggage to 2 luggage each 32kg and this has to be done in the middle of the Airport , it was very disappointing moment . in-future please avail some detail written information to your passengers or put it on your official website .
    The Positive Reception :-
    I and My Niece were forced to bitterly complaint to one of your female supervisor inside the Airport by the Check in counter , after she had telephone conversation with her Turkish Manager ( I assume ) My Niece and her daughter were allowed to proceed her trip as planned , Please convey our appreciation to your lady and also to other gentleman supervisor on duty , to our understand they have gone extra miles to find solution to the problem . Still Turkish Airline will be our ( the family ) best choice , as per my telephone conversation with my Niece the service throughout the flight up-to Istanbul was excellent , they have enjoyed it , after few hours they will continue their flight to USA where the final destination is , Please Keep up all the excellent part .

  • Mulugeta Leul

    According to the office in Addis Ababa, I have no fee charge on the first time flight change. That also is confirmed here in Canada. However, they are charging me for the service that they are offering to change my flight. Is it legal on your side? Do you know about it? Why don’t you tell your customers about it then?

  • Mastika Tamiru Gebrehiewot

    Dear all

    i sent email to Turkish air lines in Addis Ababa with a request for rate for shipment of 100Kg personal effect from Addis Ababa to Bosnia to Sarajevo .despite i sent several remindest so far i have not any reply

    please advise

  • daniel fikreyesus

    I have been trying to call the number of three days but no one picks up the phone. Either no one is working in the office or you have horrible customer services.

  • sitina travel

    today we had 2 passengers stranded in istanbul airport and have work visa and were not allowe o to board …after some time they gave them the visa and ticket and all documents at airport but the sales office management ,with name mahlet couldnt give us good assistance and our passngers are having difficulties stranded in istanbul airport cause of this.please let us know why we couldnt get good assistance despite having all the proper documents..

  • Tesfai

    I am am Eritrean passport holder now in Ethiopia on a short stay. I also plan to visit Turkey for ten days before heading back to Eritrea. Will the Turkish Airlines here in Addis Ababa, Ethiopia issue me a ticket to Istanbul and back to Eritrea on the Ethiopian Birr? I called the Turkish Airlines office repeatedly but there was no response. Your quick feedback is highly appreciated. Best

  • Dr.ADAM

    Since one hour, i try to phone the 3 numbers mentioned above !!?
    Can you phone me back please, i need to change my ticket.
    21.3.022 afternoon
    094550 1215

  • natnael

    Turkish Airlines
    I’m Natnael Wondera from Addis Ababa, Ethiopia who have a ticket to go from Addis Ababa, Ethiopia to Istanbul, Turkey to Los Angeles, California, the USA on the date 13 Wednesday 2022. So please could you assist me to know the provided departure time of 12:40 AM from Addis Ababa to Istanbul in Ethiopian local time? and is it a must to have health insurance during my flight?
    [email protected] or [email protected]