About Lufthansa:
Lufthansa was founded on 1953 and commenced operations on 1955. Lufthansa is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe, both in terms of passengers carried and fleet size. Lufthansa operates services to 18 domestic destinations and 197 international destinations in 78 countries across Africa, the Americas, Asia, and Europe, using a fleet of more than 260 aircraft.
Lufthansa Bucharest City Office Address: Alexandru 9A, Bucharest, Romania, Henri Coanda International Airport (Bucharest, Romania)
Lufthansa Reservation office telephone contact numbers: 0040 21 655 0719
Email:
Fax: 0040 212 04 84 24
Working hours: Monday-Friday 09:00-17:30
Map: View direction here
Official website: http://www.lufthansa.com/
Lufthansa Online Check-in: www.lufthansa.com/online check-in
Check your flight status here: www.lufthansa.com/flightstatus
Lufthansa baggage services telephone contact numbers: 0040 21 655 0719
For baggage inquiries : Lufthansa baggage inquiries
Baggage lost and found:
If you click the above link, a form will be opened. Fill and send that form.
E-Mail: centralbaggagetracing@dlh.de
Address: Deutsche Lufthansa Aktiengesellschaft
Gepäckermittlung
D-60546 Frankfurt/Main
Germany
Fax: 0049 (0)69 690 55171
Lufthansa Airlines Customer Care Support
Check the above link to know the Lufthansa Airlines customer care phone number, email etc
Lufthansa Baggage Allowance
View Lufthansa Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.
How to Web Check-in in Lufthansa Airlines?
Procedure to do web check-in or online check-in Lufthansa Airlines
- Visit https://www.lufthansa.com/ro/en/online-check-in
- Enter PNR number or booking reference number
- Enter the passenger’s last name.
- Confirm ‘Start Check-in’.
- Confirm the details. You can select your seat
- Print the boarding pass
How to change mistakes in your name, flight date and refund ticket in Lufthansa Airlines?
Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in Lufthansa Airlines.
How to complaint about the lost personal property in Lufthansa Airlines?
For the lost items on aircrafts or in any of the Lufthansa lounges, you can report on arrival or contact through phone or email or contact
- At the Lufthansa baggage tracing desk at the airport or
- At the Lufthansa service counter at the airport.
If any individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival:
- At the Lufthansa baggage tracing desk at the airport or
- At the Lufthansa service counter at the airport
Note: Reporting the loss at a later date can only be accepted if this is made in writing online within seven days.
Lufthansa Airline call center / service center
Internet Service Center:
Phone: +40 21 655 0723Contact Details
Opening hours: Monday-Friday 09:00 -19:00, Saturday Sunday, Holiday 09:30 – 18:00
Lufthansa Cargo eServices support
If you have any questions regarding booking inquiries, price / loadability inquiries, dangerous goods inquiries, billing, claims settlement, statements and other information on air freight on eServices, please contact eChannel Helpdesk.
By phone: +49 (0) 18 02 / 737 737
Email: LH.com_infoSHA@dlh.de
Lufthansa Cargo Service Center:
Tel: +49 69/696 95790
Lufthansa Airlines Offices Worldwide
Find Lufthansa Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country
Lufthansa Airlines Special assistance
Travel during pregnancy in Lufthansa Airlines
Pregnancy rules in Lufthansa Airlines:
- Expectant mothers can travel in Lufthansa Airlines till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
- Expectant mothers beyond the 28th week of their pregnancies carry a current letter from a physician
- you must apply for medical clearance by submitting a medical information form (MEDIF): Download PDF
- For any special assistance queries, contact: https://www.lufthansa.com/ro/en/mobility-partner-program-healthcare
Procedure to get medical clearance in Lufthansa Airlines
- Download medical application form (Part I is for requesting medical assistance and part II is for pregnancy assistance form)
- Send the completed application form to specialservice@dlh.de
For more details, contact Lufthansa Airlines Health Services
Phone: N/A
Email: specialservice@dlh.de
Fax: +49 69 696 83 677
Types of Planes / Air craft available with Lufthansa
Total fleet: 268
- Airbus A319-100
- Airbus A320-200
- Airbus A320neo
- Airbus A321-100
- Airbus A321-200
- Airbus A321neo
- Airbus A330-300
- Airbus A340-300
- Airbus A340-600
- Airbus A350-900
- Airbus A380-800
- Boeing 737-300
- Boeing 737-300
- Boeing 747-400
- Boeing 747-8I
- Boeing 777-9
Queries handled by Lufthansa Customer care:
Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More
Is there any problem with reaching the Lufthansa Bucharest City Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Lufthansa Bucharest City Office in Romania: (click on the stars below)
Hello,
We have a reservation for flight LH1653 from 20.06.2020 at 19.05 in Bucharest / Otopeni reservation code QU7BID for three people. Mrs. Procopie Elvira, Mrs. Radu Maria Florica and Mr. Radu Constantin. inform us when we check in and if we have included in the price a hold baggage … I tried to contact you on the phone but it was impossible for me … half a day I called and without a result … I conversed with the automaton. Please contact me on this email or on the phone: +40726986086 if there are any doubts … I am waiting for a sign from you. I wish you health and success in your activity.
With esteem and respect,
Constantin Radu
To whom may concern,
On July 12/2020 my father had schedule to leave Bucharest at 6.10am with Lufthansa. A Lufthansa worker told my dad that he can’t fly with the B1/B2 visa in the US. Ok we got that, but when my father ask the lady 3 times her name because her nametag wasn’t displayed she started screaming at my dad. This is a horrible customer service. No professionals, no respect, no words for it. Horrible experience. All these people need new training to know how to handle any situation.
Ich muste am 16 iuni 2020 nach Denver fliegen, Bucarest-Denver, Bohaciu Cristina Maria, Reservierung nr. 2BO87S, Karte nr. 0163605854596. Ich bin in Korrespondenz mit Vola un ich bekomme nur standard Antworte, kein Geld nur Waucher. Ich mochte kein Waucher haben, ich bin 67 Jahre alt und ich weiss nich ob oder wen ich noch fliegen werde. Nach die Europaisches gesetz habe ich Recht aucf mein eigenes Geld.
Bruxelles, 18.3.2020
C(2020) 1830 final
COMUNICARE A COMISIEI
Orientări interpretative privind reglementările UE în domeniul drepturilor pasagerilor
în contextul evoluției situației privind Covid-19
ich bitte also das ich meine 950 Eur so schnell wie moglich zuruckbekomme.
Ich bedanke mich in Voraus.
I have this LH R.L 3UIJE9— TE 0167668214077—
I travel with an infant and i want to pay for a seat — 29 D – bassinet seat !
I tried to pay in LH SITE an i could not do it !!!
How can i pay for this seat ???
tks
Buna ziua,calatoresc de pe aeroportul NEWARK(Ewr) in ziua de 6 martie a.c. pe relatia Frankfurt,Viena,Iasi.Am bilete,Ce conditii de …calatorie imi sunt necesare la imbarcare, apoi la Frankfurt si Viena?…..pentru Vovid,cheking,etc.Multumesc.Zborul cu LH403.Cod rezervare 3MOEJ9 Ferent Petru si cod 3MODSJ Ferent Olimpia.
My wife and I contracted a repositioning cruise on the Costa Favolosa ship a long time ago.
– departure 18.05.2022 from Barcelona
– arrival 28.05.2022 in Stockholm.
As a result, I purchased airline tickets from Lufthansa.
– Timișoara – Barcelona, 17 May 2022, Booking code: UBZLOR
– Stockholm – Timișoara, 28 May 2022, booking codes: SAQVEU
On April 12, 2022, I was notified by the travel agency CRUISEGET SRL that the transfer of the cruise ship Costa Favolosa to the Baltic Sea had been canceled due to the embargo imposed on the Russian Federation. They offered us another cruise:
– departure 18.05.2022 from Barcelona
– arrival 28.05.2022 in Copenhagen.
What I ask for:
I request your support for the change of tickets Mihu Ioan and Mihu Felicia, from 28 May 2022, booking codes: SAQVEU, from the route Stockholm – Timișoara, on the route Copenhagen – Timișoara, also for the date 28 May 2022.
(Mention: the fly: Timișoara – Barcelona Booking code UBZLOR remain the same )
Hello,
I have made yesterday a flight booking from Bucharest to Friederichshafen.
Booking number PLPWML.
I paid yesterday with my card 848.84 Euro.
Today my card was charged again with the same amount but divided in smaller amounts.
Please help.
Monica Sandulache
Buna ziua
Am facut doua rezervari pentru bilete de avion iar comfirmarile au venit fata cod si cu numarul de bilet incomplet.
Pe rezervari scrie – IN RESPECT TO YOUR REQUEST YOUR BOOKING CODEIS NOT DISPLAYED
Numerele de bilet sunt in format 220*********700
Nu pot vizualiza rezervarile pentru ca mi se cere codul de rezervare sau numarul de bilet. De asemenea o sa fie imposibil sa fac checkin-ul
Am scris o reclamatie la Lufthansa, dar vreau sa intru in contact cu cineva
Va multumesc
Ma numesc Preda Maria Georgeta si achizitionat un bilet de avion pe ruta Bucuresti-Zurich si Zurich-Munchen_bucuresti Nr. rezervare 5096383917 si cu rezervare bilet 2MWP6u, cu NR ZBOR 2373 respectiv 1654, cu bagaj de cala inclus. Am primit de la Lufthansa mesajul urmator “bitte beachten sie dieses ticket wurde nicht auf lh.comgebucht. aufgrund der unterschiedlichen verarbeitung von dokumenten koennen sich leichte abweichungen ergeben, moeglicherweise kann kein vorausbezahltes gepaek gebucht werden. wenden sie sich dafuer bitte an ihren expedienten oder direkt an lufthansa,”. Va rog sa rezolvati situatia bagajului pe intreaga ruta. Va multumesc.
Good day,
I booked a Lufthansa ticket Bucharest- Frankfurt-Goteborg on July, 14.
I should want to know if I can make the check-in direct in Otopeni and if I must repeat the action in Frankfurt, or it also could be done in the Bucharest airport.
Waiting for your answer,
Best regards.
Dr M.Caba
Buna ziua!,am o problema,am sunat la un operator al companiei dvoastra azi 05.08.2022 ,ora 10,15 min ,am vorbit cu o doamna careia i-am cerut ajutorul ptr a-mi rezerva un loc animalului meu de companie ptr cabina avand 4,5 kg, 6 ani,mentionandu- i toate detaliile nr lui de zbor ruta etc…,sa-mi spuna daca la acel zbor este loc ptr animalut ,deoarece nu pot cumpara biletul pana ce nu primesc confirmarea daca exista loc si ptr animalut,a verificat onform numarului de zbor tot trazeul spunandu-mi ca da este loc ,doar ca re,ervarea i-mi va face-o abia atunci cand voi veni cu nr xe rezervare a biletului,am asigurat-o ca azi voi revenii cu nr dupa ce platesc biletul,fapt care asa am procedat ,dar la urmatorul apel mi-a raspuns un barbat, caruia i-am dat nr de bilet ptr a-i face si animalutului rezervarea ,culmea ,acest domn i-i spune ca acest zbor nu include animale de companie,va rig sa-mi dati un raspuns ,cine se face vinovat pentru ca eu am platut biletul cu acordul operatorului d-voastra dupa ce mi s a confirmat ca animalutul are loc ptr acel zbor?????,mentionez ca eu nu pot sa calatoresc fara acest animalut !!!!,astept un raspuns din partea dumneavoastra.Va multumesc!
Dear Sir/Madam,
On September 30th 2022, I was flying from Bucharest to Frankfurt. My seat in the airplane was next to a jew.
When he saw me, he immediately stood up and he told me that I can not sit next to him because of his religion.
I was petrified and a man in the back told me that there was a free place next to him and I went there.
I felt so ashamed and humiliated because I did not say a word to the jew. It is unbelivable that this happens these days. Please, you have to do something in order to protect women’s freedom. It is unacceptable.
Best Regards,
A woman