Lufthansa City Office in Bucharest, Romania 7

About Lufthansa:
Lufthansa was founded on 1953 and commenced operations on 1955. Lufthansa is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe, both in terms of passengers carried and fleet size. Lufthansa operates services to 18 domestic destinations and 197 international destinations in 78 countries across Africa, the Americas, Asia, and Europe, using a fleet of more than 260 aircraft.

Lufthansa Bucharest City Office Address: Alexandru 9A, Bucharest, Romania

Lufthansa Reservation office telephone contact numbers: 0040 21 655 0719


Fax: 0040 212 04 84 24

Working hours: Monday-Friday 09:00-17:30

Map: View direction here

Official website:

Lufthansa Online Check-in: check-in

Check your flight status here:

Lufthansa baggage services telephone contact numbers: 0040 21 655 0719

For baggage inquiries : Lufthansa baggage inquiries

Baggage lost and found:

If you click the above link, a form will be opened. Fill and send that form.

E-Mail: [email protected]

Address: Deutsche Lufthansa Aktiengesellschaft
D-60546 Frankfurt/Main

Fax: 0049 (0)69 690 55171

Lufthansa Airlines Customer Care Support

Check the above link to know the Lufthansa Airlines customer care phone number, email etc

Lufthansa Baggage Allowance

Lufthansa Baggage
View Lufthansa Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

How to Web Check-in in Lufthansa Airlines?

Procedure to do web check-in or online check-in Lufthansa Airlines

  1. Visit
  2. Enter PNR number or booking reference number
  3. Enter the passenger’s last name.
  4. Confirm  ‘Start Check-in’.
  5. Confirm the details. You can select your seat
  6. Print the boarding pass

How to change mistakes in your name, flight date and refund ticket in Lufthansa Airlines?

Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in Lufthansa Airlines.

How to complaint about the lost personal property in Lufthansa Airlines?

For the lost items on aircrafts or in any of the Lufthansa lounges, you can report on arrival or contact through phone or email or contact

  • At the Lufthansa baggage tracing desk at the airport or
  • At the Lufthansa service counter at the airport.

If any individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival:

  • At the Lufthansa baggage tracing desk at the airport or
  • At the Lufthansa service counter at the airport

Note: Reporting the loss at a later date can only be accepted if this is made in writing online within seven days.

Lufthansa Airline call center / service center

Internet Service Center:

Phone: +40 21 655 0723Contact Details

Opening hours: Monday-Friday 09:00 -19:00, Saturday Sunday, Holiday 09:30 – 18:00

​Lufthansa Cargo eServices support

If you have any questions regarding booking inquiries, price / loadability inquiries, dangerous goods inquiries, billing, claims settlement, statements and other information on air freight on eServices, please contact eChannel Helpdesk.

By phone:  +49 (0) 18 02 / 737 737

Email: [email protected]

Lufthansa Cargo Service Center:

Tel: +49 69/696 95790

Lufthansa Airlines Offices Worldwide

Find Lufthansa Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Lufthansa Airlines Special assistance

Travel during pregnancy in Lufthansa Airlines

Pregnancy rules in Lufthansa Airlines:

  • Expectant mothers can travel in Lufthansa Airlines till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
  • Expectant mothers beyond the 28th week of their pregnancies carry a current letter from a physician 
  • you must apply for medical clearance by submitting a medical information form (MEDIF): Download PDF
  • For any special assistance queries, contact:

Procedure to get medical clearance in Lufthansa Airlines

  1. Download medical application form (Part I is for requesting medical assistance and part II is for pregnancy assistance form)
  2. Send the completed application form to [email protected]

For more details, contact Lufthansa Airlines Health Services

Phone: N/A

Email: [email protected]

Fax: +49 69 696 83 677

Types of Planes / Air craft available with Lufthansa

Total fleet: 268

  • Airbus A319-100
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-100
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-300
  • Airbus A340-300
  • Airbus A340-600
  • Airbus A350-900
  • Airbus A380-800
  • Boeing 737-300
  • Boeing 737-300
  • Boeing 747-400
  • Boeing 747-8I
  • Boeing 777-9
Queries handled by Lufthansa Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More

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7 thoughts on “Lufthansa City Office in Bucharest, Romania

  • Constantin Radu

    We have a reservation for flight LH1653 from 20.06.2020 at 19.05 in Bucharest / Otopeni reservation code QU7BID for three people. Mrs. Procopie Elvira, Mrs. Radu Maria Florica and Mr. Radu Constantin. inform us when we check in and if we have included in the price a hold baggage … I tried to contact you on the phone but it was impossible for me … half a day I called and without a result … I conversed with the automaton. Please contact me on this email or on the phone: +40726986086 if there are any doubts … I am waiting for a sign from you. I wish you health and success in your activity.
    With esteem and respect,
    Constantin Radu

  • Alina Vaduva

    To whom may concern,
    On July 12/2020 my father had schedule to leave Bucharest at 6.10am with Lufthansa. A Lufthansa worker told my dad that he can’t fly with the B1/B2 visa in the US. Ok we got that, but when my father ask the lady 3 times her name because her nametag wasn’t displayed she started screaming at my dad. This is a horrible customer service. No professionals, no respect, no words for it. Horrible experience. All these people need new training to know how to handle any situation.

  • Bohaciu Cristina

    Ich muste am 16 iuni 2020 nach Denver fliegen, Bucarest-Denver, Bohaciu Cristina Maria, Reservierung nr. 2BO87S, Karte nr. 0163605854596. Ich bin in Korrespondenz mit Vola un ich bekomme nur standard Antworte, kein Geld nur Waucher. Ich mochte kein Waucher haben, ich bin 67 Jahre alt und ich weiss nich ob oder wen ich noch fliegen werde. Nach die Europaisches gesetz habe ich Recht aucf mein eigenes Geld.
    Bruxelles, 18.3.2020
    C(2020) 1830 final
    Orientări interpretative privind reglementările UE în domeniul drepturilor pasagerilor
    în contextul evoluției situației privind Covid-19

    ich bitte also das ich meine 950 Eur so schnell wie moglich zuruckbekomme.
    Ich bedanke mich in Voraus.


    I have this LH R.L 3UIJE9— TE 0167668214077—
    I travel with an infant and i want to pay for a seat — 29 D – bassinet seat !
    I tried to pay in LH SITE an i could not do it !!!
    How can i pay for this seat ???



    Buna ziua,calatoresc de pe aeroportul NEWARK(Ewr) in ziua de 6 martie a.c. pe relatia Frankfurt,Viena,Iasi.Am bilete,Ce conditii de …calatorie imi sunt necesare la imbarcare, apoi la Frankfurt si Viena?…..pentru Vovid,cheking,etc.Multumesc.Zborul cu LH403.Cod rezervare 3MOEJ9 Ferent Petru si cod 3MODSJ Ferent Olimpia.

  • Dr. M.Caba

    Good day,
    I booked a Lufthansa ticket Bucharest- Frankfurt-Goteborg on July, 14.
    I should want to know if I can make the check-in direct in Otopeni and if I must repeat the action in Frankfurt, or it also could be done in the Bucharest airport.
    Waiting for your answer,
    Best regards.
    Dr M.Caba

  • Florica Borca

    Buna ziua!,am o problema,am sunat la un operator al companiei dvoastra azi 05.08.2022 ,ora 10,15 min ,am vorbit cu o doamna careia i-am cerut ajutorul ptr a-mi rezerva un loc animalului meu de companie ptr cabina avand 4,5 kg, 6 ani,mentionandu- i toate detaliile nr lui de zbor ruta etc…,sa-mi spuna daca la acel zbor este loc ptr animalut ,deoarece nu pot cumpara biletul pana ce nu primesc confirmarea daca exista loc si ptr animalut,a verificat onform numarului de zbor tot trazeul spunandu-mi ca da este loc ,doar ca re,ervarea i-mi va face-o abia atunci cand voi veni cu nr xe rezervare a biletului,am asigurat-o ca azi voi revenii cu nr dupa ce platesc biletul,fapt care asa am procedat ,dar la urmatorul apel mi-a raspuns un barbat, caruia i-am dat nr de bilet ptr a-i face si animalutului rezervarea ,culmea ,acest domn i-i spune ca acest zbor nu include animale de companie,va rig sa-mi dati un raspuns ,cine se face vinovat pentru ca eu am platut biletul cu acordul operatorului d-voastra dupa ce mi s a confirmat ca animalutul are loc ptr acel zbor?????,mentionez ca eu nu pot sa calatoresc fara acest animalut !!!!,astept un raspuns din partea dumneavoastra.Va multumesc!