Kenya Airways Reservation Office in Johannesburg SOUTH AFRICA 58

 in Kenya Airways  tagged Free Baggage allowance / Frequent flyer / Johannesburg / South Africa by


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Kenya Airways was established in 22 January 1977 and commenced operations in 4 February 1977 which is the the flag carrier of Kenya. Kenya Airways has its head quarter in Embakasi, Nairobi, with its hub at Jomo Kenyatta International Airport.

Kenya Airways Johannesburg Reservation Office Address: P.O. Box 650233, Benmore, 2010

Telephone (Res/Fares/Group’s): +2710 226 9865, +2710 226 9130

Kenya Airways Reservation Office telephone contact numbers: 27-(0)10 205 0000, +27 (0)11 390 8567 / +27(0) 11 390 8559, +1-877-694-1012

Email: jnbres@kenya-airways.com
Baggage Email: jnbbaggage@kenya-airways.com

Fax: 27-(0) 10 205 0019

Working hours: Call Centre only – Office Hours: 08h30 to 17h00 Mon-Fri

Kenya Airways Official website: https://www.kenya-airways.com

Kenya Airways Online Check-in: https://www.kenya-airways.com/online check-in

Check Kenya Airways flight status here: www.kenya-airways.com/flightschedule

Kenya Airways baggage services telephone contact numbers: 27-(0)10 205 0000

Kenya Airways Baggage Allowance

Kenya Airways

View Kenya Airways Hand | Cabin baggage, checked baggage, Excess baggage charges, overweight baggage charges, over size baggage charges in the above link.

Kenya Airways Customer care / support

Kenya Airways Head Quarters: Kenya Airways Head Office Airport North Road, Embakasi P.O. Box: 19002 – 00501 Nairobi, Kenya

Kenya Airways Customer Care Phone Number: +254734104747, Mobile: +254711024747

Kenya Airways Whatsapp Number: +254705474747

Email: customer.relations@kenya-airways.com

Kenya Airways Baggage Trace:

Trace your baggage at Kenya Airways

Kenya Airways Baggage Phone: +254-20-3274747

Kenya Airways Baggage Allowance

View Kenya Airways Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

How to Web Check-in Kenya Airways?

Procedure to do web check-in or online check-in in Kenya Airways

    1. Visit https://www.kenya-airways.com/in/en/
    2. Enter ticket number or booking code
    3. Enter the Reference number (if you have)
    4. Enter the passenger’s last name.
    5. Click continue

Kenya Airways Customer Care Phone number | Email

Kenya Airways Special assistance

Travel during pregnancy in Kenya Airways

Pregnancy rules in Kenya Airways:

  • Expectant mothers can travel in Kenya Airways till 34th week of the Single pregnancy and 32nd week of the multiple pregnancy.
  • A medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
  • You must apply for medical clearance by submitting a medical information form (MEDIF). Download
  • The certificate must be dated within 10 days of your flight departure.

*For any special assistance, Contact: https://www.kenya-airways.com/expectant-mother/

How to change mistakes in your name, flight date and refund ticket in Kenya Airways?

View How to change mistakes in your name, flight date and refund ticket in Kenya Airways through the above link.

Kenya Airways Offices Worldwide

Find Kenya Airways Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Types of Planes / Air craft available with Kenya Airways

Total fleet: 45

  • Boeing 737-300
  • Boeing 737-700
  • Boeing 737-800
  • Boeing 777-200ER
  • Boeing 777-300ER
  • Boeing 787–8
  • Embraer ERJ-190
  • Boeing 737-300F

Queries handled by Saudia (Saudi Airlines) airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Flying Blue

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58 thoughts on “Kenya Airways Reservation Office in Johannesburg SOUTH AFRICA”

  • Reply ↓
    ALTAF MAL

    Hi I want to know if I book for my family with Kenya airways from Mumbai to Johannesburg flight it’s six tickit. But in Nairobi long transit. So Kenya airways provid hotels and visa?if yes I would like to book with Kenya airways. Thanks

  • Reply ↓
    ROSEMARY

    My name is Rosemary, I have sent email and called on phone no response to report my missing baggage and valuables including my child school books we boarded flight KQ 764 lagos-nairobi-johannesburg on 01/05/2017 I want these valuables recovered or replaced immediately. My contact number 0614388980

  • Reply ↓
    Abdullah mansoor

    Good morning ,
    I am Mr MANSOOR ,
    I would like to know that i want to book for my sister and family’s to go from johannesburg to India (Mumbai )by end of December to fly oneway .but my sister is pregnant and inshaallah new born Will arrive end of October only .which will be on the stage of infants with them by end of December to fly.
    So,is it possible to book for my sister and family’s now and can we add new born in the same flight with mother after he/she arrived .
    Please reply on the following email urgent so we can proceed for my sister and family’s booking .
    Remember new born doesn’t require a seat (mother will carry him /her.).
    Please advice also that my sister and family’s if they flying on the27Dec than latest when can we add new born’s booking .
    I will wait for a feedback and hopping that i will get response as quick as possible .
    Thanks for now and have a great day .

  • Reply ↓
    Wisdom Kwame Agbozo

    Hi
    I have re-scheduled my flight, can i pay the additional changes at the airport before i embark since i cannot go to your office immediately.
    Johannesburg to Accra flight

  • Reply ↓
    JUNAID HOLLIDAY

    good morning , i am trying to get hold of the johannesburg office , called on 011 390 8567 , 011 390 8559 was told to use 011 921 6955 instear . still no answer ! I need the account details so that i can pay for my reservation LN35ZY .

  • Reply ↓
    bonaventure Onyejiuwa

    my names are Bonaventure Onyejiuwa, I will like to find out how much is the fare from Duala to Cameroon economy. Flight departure date possibly 29th September 2017 and return four months after (any date in the fouth month). the fare will be paid here in South Africa.
    my contact number is 072 481 0457.

  • Reply ↓
    MITRON MUNSAKA

    I am travelling back to UAE in the 1 st of September and have forgotten my departure time. Can I kindly get an itinerary. For strange reasons I seem not to have such information from in my email. My computer “collapsed and all data was wiped out”.. forgive me I am not technically knowledgeable that’s what I was mad to understand. All I need is my FLIGHT DEPARTURE TIME from OR Tambo. MITRON MUNSAKA is my booking name.

  • Reply ↓
    BABALOLA ABIODUN OLUWASEUN

    I want to reschedule my return flight of 22nd September Friday to Wednesday 20th September,I want to do this online but I have been finding it difficult because there is no link for that in your website.
    Please I need urgent reply.

    • Reply ↓
      Precious

      Dear Kenyan Airlines Management
      my name is Precious and i want to book a flight to Nigeria for me and my brother, but it seems like it is impossible, please people, if you really don’t need us tell us, you are so impossible, your communication line is dead working, your website is so frustrating, but why ?
      it is not like we fly for free, Please be active and make it simple for us to reach you, we stranded,somebody must come back to me as soon as possible, we need to fly by November 2017

      Kind Regards

  • Reply ↓
    Deborah Edwards

    I am trying to contact your offices in Johannesburg (telephonically) but no reply. This is urgent please, its with regards to an open ticket. Can somebody please contact me via email or telphoncially.

    Yours assistance is much appreciated.
    Deborah Edwards
    +27 74 037 0442 (cell)

  • Reply ↓
    Odwa

    I have been waiting on the line to get through to your call center for the last 30 minutes. Please advise with an alternate number if the ones listed on your website are not working

  • Reply ↓
    Magdalena Porter

    Good Morning when you ring any of the listed numbers , the phone rings it is answered with the message options as soon as you select an option you get a tone in your ear and you are cut off . I tried five times and each time the same thing even when you have the option of holding for the next available agent, the same thing happens . Reading reviews on your service and everyone is complaining abut the same thing.

    How do we contact you ?

  • Reply ↓
    Khakhu Mbangiseni Edward

    I would like to be assisted in connection with the offices of Kenya airways that are found in South Africa (Pretoria and Johannesburg).The reason is that I want a flight from Johannesburg to Amsterdam on the 28 june and return on the 9 July 2018 .I am very stressed because tickets are rising every day. Help please.

  • Reply ↓
    fatima

    Good day
    My sister flew with Kenya Airways via Nairobi on o5\07\2018 on flight no KQ765. She has landed in Mauritus stranded with no personal belongings as her luggage did not arrive. Can some one please assist urgently, i have tried calling various numbers but to no avail. Your assistance is highly appreciated…

  • Reply ↓
    Lynn Biggs

    We have been struggling to get an answer regarding Mrs Mollin Madziva’s refund. In April 2018 we booked and paid for a return flight to the UK but due to the fact that her Visa application was denied without recourse to appeal we cancelled the booking and asked for a refund. We requested the refund in May 2018 and were told that it would take 6 – 8 weeks. Her booking number MP23KV and e-ticket number 706-2300438893. After phoning numerous people we got an answer from guest support stating that the refund has been made but nothing shows in Mrs Madziva’s account. I replied and asked when it was paid and how much but have received no reply. All the numbers that I phone just ring and ring. They were numbers that I contacted Kenya staff on before. I am Mrs Madziva’s secretary.

  • Reply ↓
    Malcolm Loubser

    I AM BOOKED ON A FLIGHT BETWEEN NAIROBI AND PARIS BOOKING REF: US4HKE
    I TRIED TO BOOK MY SEATS ALL THE SEATS WERE TAKEN ON THE DAY THE BOOKING OPENED. I DO NOT WANT TO PAY FOR SPECIAL SEATS. WHAT DO I DO?

  • Reply ↓
    Albert Stephens

    I am flying to Nairobi in August and know that a Yellow Fever Certificate is a requirement and that I will not be able to board the plane without it. My daughter, who lives in the Netherlands, and I both take METHOTREXATE for our Rheumatoid Arthritis. Her doctor has told her that the Yellow Fever Vaccination and Methotrexate are not compatible. Can we fly to Nairobi without this certificate and what would we need to do to be allowed to do this,

  • Reply ↓
    Jason

    It’s a terrible experience, I have been browsing over and over; it’s so hard just to find a number to contact a South African based office.

  • Reply ↓
    SARA WILLIMAMS

    JOHANNESBURG OFFICE IS REAL PROBLEM IS NOT EASY TO GET HOLD OF THE CONSULTAND AND THEIR NOT HELPFULL AT ALL PLEASE TRAIN YOUR STAFF

  • Reply ↓
    Abdool Majid Mahomed

    really frustrating trying to do online booking. chose flights, punched in passenger details, then it gives error message 15079-421 and cant go further.
    Tried helpdesk and customer support, no joy.

  • Reply ↓
    Eurika van der Walt

    I have already booked and paid for an international flight but have been trying desperately to get in touch with the Kenya Airways for two days and have made many calls trying to get an answer. Either the numbers given just stay engaged for hours on end or I was on hold for 55 minutes waiting to speak to an agent. Still no contact and after two days I now have to take leave from work to DRIVE to Oliver Tambo Airport to find Kenya Airways representatives there to help me. Is this normal criteria for the services rendered by Kenya Airways Jhb at Airport or is there an ongoing problem with the telephone service???? In all reviews I read this seems to be the main problem any chance of solving this major issue soon Kenya Airways????

  • Reply ↓
    Albert Cluver

    Experiencing problems contacting Kenya Airways by phone / e-mail ?
    I need to cancel my booking Ref NEQ2PG for Albert Cluver & Marianne Amann , as we are banned from travelling by the South African Government .
    Please will you refund the payment to mt Credit Card .

    Thank you ,
    Albert Cluver
    andy@civair.co.za
    tel +27(0)826582899

  • Reply ↓
    Annelene Baker

    does NO-ONE at Kenya Airways answer their phones or empty their mail boxes!!!!! For days, since South Africa has gone on a Lock-down i have been trying to get hold of anyone at Kenya Airways to advise me on my airline return ticket to Entebbe Uganda, from OR Thambo International Airport Johannesburg – Booking Referance N5024M; Passenger is Mrs Annelene Baker; Ticket No 7062302314397.. due to the coronavirus i am unable to travel as air travel has been terminated. Do i get a refund for my ticket or can i have a voucher so that i can fly to Uganda to stay with my daughter & her family? Please advise soonest.
    Kind regards
    Annelene Baker

  • Reply ↓
    Dideray Venter

    I’m trying to phone, with no answer – I need a few answers to a few questions, please.

    Traveling for India (Mumbai) to JHB
    Do I need to have the yellow fever injection?
    Do I need a visa for transit in Nairobi?
    Should your airline not travel, will there be a 100% refund?
    Is there anything else I need to know or have with me (paperwork) during travel?

  • Reply ↓
    Helen Gosnell

    Hi,

    I am flying from the UK to South Africa using Kenyan Airlines. In Nairobi, I will not be leaving the airport. South Africa requires my passport to be valid for 1 month after my date of departure. I have seen in several places that Kenyan Airlines requires a 6 month validity. Can you confirm that since I am not visiting Kenya, that my passport validity can default to that of South Africa’s regulations, and not Kenya’s? My passport has 4 months validity after my date of departure from South Africa.

  • Reply ↓
    Mike van der Merwe

    Please help me.

    Nobody answer the phone on 010 205 0000.

    I booked a flight in March 2020 and it was cancelled due to Covid-19
    through BudgetAir for Kenya Airways.
    Now I want to rebook the same route for January 2021. BudgetAir told
    me that they can’t make a booking because my status account at Kenya
    Airways is closed. Nobody answered the phone in order to open my
    status and I haven’t much time to make a booking. Please change my
    current status to OPEN.

    This is my details of the previous booking:
    Mr Michiel Johannes van der Merwe
    ID no: 6111285013081
    Passport no:A08173518
    Booking number: BZA-2121344
    E-ticket number: 7063772125867
    Online check-in number: SRVPET

    Thank you
    Mike van der Merwe

  • Reply ↓
    Angela Van aswegen

    Hi been trying to get hold of baggage enquiry in Johannesburg. Have also sent email to in email address. My son flying to Ghana and wants to take a fan with him as he goinvbto eco lodge staying in tent
    Please can somebody reply

  • Reply ↓
    Nury

    Hi
    I’m trying to get hold of a consultant from Kenya Airlines ..all the nrs on the website DNT go through
    Can someone assist please
    Need to book a flight and the overlay is 17 hrs so need to ask if u get a complimentary hotel room

  • Reply ↓
    LYNN VLOTMAN

    I’ve been trying to contact Kenya airways since the 24th March 2021 daily and it is the 1st April 2021 already with no success.. I’ve sent numerous emails including an email to Marc Tooth with no success either. I received an update on the flight that’s leaving Lagos on the 18th April 2021 to land in Capetown the 19th April 2021 (Initial Booking), this flight was resent to me with no explanation etc to leave Lagos on the 18th April 2021 and in Transit in Nairobi until the 23rd April 2021 to Cape Town. This is unacceptable can someone please urgently assist.

  • Reply ↓
    Mark Swart

    Dear Sir/Madame

    In 2020 with the lockdown we were stuck in Dubai and had to come back with an evacuation flight. We are still waiting on our refund from Kenya Air.

    Please put me in contact with the right person to deal with this issue.

  • Reply ↓
    Sergio Nyirongo

    Hie
    I’m Sergio Nyirongo I want to buy a ticket from Johannesburg to Lilongwe Malawi but my passport have got overstay here in Johannesburg is it possible to fly ?

  • Reply ↓
    Falodun Gbenga

    I want to rebook an open ticket for my spouse Olubukola Falodun order no LA8BRT for departure on 10 August and return on 24 August 2021.

  • Reply ↓
    Suzanne

    Hello,

    I am Suzanne Magagoum, from Cameroon.
    I registered my luggages properly on Thursday 09th Sept in Yaounde (Cameroon) for Cape Town (South Africa). When I arrived in Cape Town on Friday 10 of Sept, I didn’t find my blue bag. I reported it to the baggage claim service, and they told me that my luggage was left in Yaounde because of lack of space in the plane. and my luggage will only arrive in Cape Town on Sunday 12 September. So 72 hours later.
    This is nonsense. How can people do such a thing?
    Do Kenya Airways know what I was going to do with staff inside? I am a foreigner here. How about the conditions of my staff, the delay caused and the stress I am going through?
    This is the second time that Kenya Airways did this to me. This is not right.
    I need to know how Kenya Airways will compensate me for the delay and damaged items or for the loss in case I will not find it.
    Here is my address: 15 Church street, Mowbray, Cape Town
    Contact number: +27 65 538 0949
    Whatsapp number: +237 679 62 70 90
    I am very disappointed,

    Regards
    Suzanne

  • Reply ↓
    willem Erasmus

    I have a flight from JHB to Nairobi on Monday 8th 2021.
    I’ve tried since Friday to contact someone in your JHB office to cancel my flight. The people I’m suppose to meet from the US in Nairobi changed their plans. There is no option to cancel online. How do I contact someone from your airline over a weekend? I will have to drive to O.R.Tambo and go to a ticket office!!! If you want to be the Pride of Africa, you better up your communication service!

  • Reply ↓
    Oluseye Joseph Ogunbode

    Bad communication.

    All the contacts you left online are not working.
    Your Johannesburg Airport office doesnt known anything about Refund.
    Your Sandton office is not answering phone call.

    Please help as to who or which number to call.

    Thank you.

  • Reply ↓
    Moses Odeke

    Hi, I’m fully vaccinated for covid 19. Do I still need to do a PCR test before departing from OR Tambo International Airport on KQ flight to Nairobi. My final destination is Entebbe Uganda. I would appreciate your urgent response on this. Thanks

  • Reply ↓
    David Peter

    Our on the 29 June 2022 I made reservation with Kenya Airways for for 3 tickets 2 adult for R6 500 and their baby R3 500.

    However their trip was cancelled as did not have traveling documents for the baby and Kenya Airways was notified of the dynamic.
    I was promised refund within 21 days today has not received same. pls assist