Lufthansa City Office in Nairobi, Kenya 8

About Lufthansa:

Lufthansa was founded on 1953 and commenced operations on 1955. Lufthansa is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe, both in terms of passengers carried and fleet size. Lufthansa operates services to 18 domestic destinations and 197 international destinations in 78 countries across Africa, the Americas, Asia, and Europe, using a fleet of more than 260 aircraft.

Lufthansa Nairobi City Office Address: Nairobi, Merchant Square, Block B Riverside Drive, 100

Lufthansa Reservation office telephone contact numbers: +254 798 471121, +254 798 47112

Email: nboticketteam@dlh.de

Working hours: Monday – Friday: 8:30 – 17:00

Map: View the location here

Official website: www.lufthansa.com

Lufthansa Online Check-in: www.lufthansa.com/online check-in

Check your flight status here: www.lufthansa.com/flightstatus

Lufthansa baggage services telephone contact numbers: +254 798 471121, +254 798 47112

Lufthansa Baggage Allowance

View Lufthansa Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

How to Web Check-in in Lufthansa Airlines?

Procedure to do web check-in or online check-in Lufthansa Airlines

1. Visit https://www.lufthansa.com/us/en/online-check-in
2. Enter PNR number or booking reference number
3. Enter the passenger’s last name.
4. Confirm  ‘Start Check-in’.
5. Confirm the details. You can select your seat
6. Print the boarding pass

How to change mistakes in your name, flight date and refund ticket in Lufthansa Airlines?

Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in Lufthansa Airlines.

How to complaint about the lost personal property in Lufthansa Airlines?

For the lost items on aircrafts or in any of the Lufthansa lounges, you can report on arrival or contact through phone or email or contact

• At the Lufthansa baggage tracing desk at the airport or
• At the Lufthansa service counter at the airport.

If any individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival:

• At the Lufthansa baggage tracing desk at the airport or
• At the Lufthansa service counter at the airport

Note: Reporting the loss at a later date can only be accepted if this is made in writing online within seven days.

Lufthansa Airline call center / service center

Internet Service Center:

Phone: +33 170 917 659 (Customer support in English and Applies International rates)

Opening hours: Monday – Thur: 08:30 – 13:00
Additional opening hours: Mon, Tue, Wed, Thu and Sun 13:30 – 16:00
Note: Service hours are according to GMT time.

​Lufthansa Cargo eServices support

If you have any questions regarding booking inquiries, price / loadability inquiries, dangerous goods inquiries, billing, claims settlement, statements and other information on air freight on eServices, please contact eChannel Helpdesk.

By phone: +49 (0) 18 02/737 737 (local rate Germany) or
By email:  echannelsupport@dlh.de

Email: lhcargo @ dlh.de

Fax: 01802 747 747 ** (** From the German landline network: Costs 0.06 EUR / min. From mobile networks: Costs for calls max.0.42 EUR / min)

Lufthansa Cargo Service Center:

Tel: 0180 6 – 747 100 (From the German landline network: calls cost €0.20/min. From mobile phone networks: max.€0.60/min).

Lufthansa Airlines Offices Worldwide

Find Lufthansa Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Types of Planes / Air craft available with Lufthansa

Total fleet: 268

• Airbus A319-100
• Airbus A320-200
• Airbus A320neo
• Airbus A321-100
• Airbus A321-200
• Airbus A321neo
• Airbus A330-300
• Airbus A340-300
• Airbus A340-600
• Airbus A350-900
• Airbus A380-800
• Boeing 737-300
• Boeing 737-300
• Boeing 747-400
• Boeing 747-8I
• Boeing 777-9

Queries handled by Lufthansa Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More

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