Qatar Airways City Office in Nairobi, Kenya 57

About Qatar Airways Airline:
Qatar Airways Logo
Qatar Airways is proud to be one of the youngest global airlines to serve all six continents, and also the fastest-growing airline in the world. Qatar Airways connect more than 150 destinations on the map every day, with a fleet of the latest-generation aircraft, and an unrivalled level of service from our home and hub, the state-of-the-art Hamad International Airport in Doha, the State of Qatar.
The Qatar Airways started in 1997 when we launched operations with just four aircraft. Qatar Airways currently flies 177 aircraft to more than 150 destinations across six continents.
Qatar Airways has earned many awards and accolades, becoming one of an elite group of airlines worldwide to have earned a 5-star rating by Skytrax. Voted Airline of the Year by Skytrax in 2011, 2012 and most recently in 2015, Qatar Airways has won the confidence of the traveling public.
Qatar Airways operates one of the most modern fleets in the sky. With more than 340 aircraft on order, including Boeing 777 and 787 and Airbus A380 and A350 (launch customer), our carbon footprint per-seat will continue to decline. Additionally, we will have the continued ability to increase our service to business centers and popular leisure destinations worldwide.

Qatar Airways Airline Nairobi City Office Address: Barclays Plaza, 8th Floor
Loita Street, Nairobi, Kenya

Additional address suggested by a user: 14 Riverside, off Riverside Drive. Arlington Block, Ground Floor, Kenya

Qatar Airways Reservation office telephone contact numbers: +254 20 2800 000

Email: [email protected]



Working hours
Mon – Fri 8.30am to 5.00pm, Sat 9.00am to 12.00pm. Closed on Sundays and Public Holidays.

Location View here

Qatar Airways baggage services telephone contact numbers:
Check your flight status here:

Qatar Airways International Customer Care (Qatar / Doha)
+974 4023 0000

View Qatar Airways Privilege Club members service centre  exclusively for Qatar Airways Gold and Platinum members

Qatar Airways Customer Care Support

Check the above link to know the Qatar Airways customer care phone number, email etc

Qatar Airways Baggage Allowance

Swoop Airlines Baggage

View Qatar Airways Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Qatar Airways Customer care / support

Qatar Airways Contact Centre: +974 4023 0000

Qatar Airways Contact Centre Business hours: 24/7 Support

Qatar Airways Special assistance

Travel during pregnancy in Qatar Airways

Pregnancy rules in Qatar Airways:

  • Expectant mothers can travel in Qatar Airways till 35 th week of the Single pregnancy and 33rd week for multiple pregnancy.
  • After 28 th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
  • you must apply for medical clearance by submitting a medical information form (MEDIF).
  • Download Form/Download Medical certificate

How to change mistakes in your name, flight date and refund ticket in Qatar Airways?

View How to change mistakes in your name, flight date and refund ticket in Qatar Airways through the above link.

How to Web Check-in in Qatar Airways?

Procedure to do web check-in or online check-in in Qatar Airways

  1. Visit
  2. Select ‘Homepage’ section.
  3. Enter the “Booking reference” and “Last name”.
  4. Click on “Check-in”.


List of Qatar Airways Office Worldwide

View the List of Qatar Airways Office worldwide through the above link.

Types of Planes / Air craft available with Qatar Airways

  • Airbus A319-100LR
  • Airbus A320-200
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-200
  • Airbus A330-300
  • Airbus A340-600
  • Airbus A350-900
  • Airbus A350-1000
  • Airbus A380-800
  • Boeing 777-200LR
  • Boeing 777-300ER
  • Boeing 777-8
  • Boeing 777-9
  • Boeing 787-8
  • Airbus A330-200F
  • Boeing 747-400BCF
  • Boeing 777F
Queries handled by Qatar Airways Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Qatar Airways Qmiles reward points

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57 thoughts on “Qatar Airways City Office in Nairobi, Kenya

  • mohamed Ibrahim

    please may i know how much is the ticket from Nairobi to Birmingham uk travelling dates are between 20th April top 30th April 2017

  • Mustafa

    how do I redeem my denied boarding voucher in Nairobi office
    What documents are required and can I avoid carrying original passport for claim and go with copy of passport
    please advice urgently as I am a student and I am here only for few days

    • Mary Ngoiri Muthoni

      Hi am Mary this comment directs Barclay’s plaza 8th floor as Qatar airways offices but when I came there on Friday to change my flight I was told that you shifted from there long time a go. So how may I locate your office now since I need to change my flight date

    • Ann

      Hey guys?am Ann from Kenya willing to achieve my goals of becoming a cabin grew with a diploma level of distinction,,, please assist me on the way forward… I’ll appreciate alot,,be blessed

      • Erick Omondi

        Your service is very poor your people at the customer care mostly ladies no help imagine reaching at the checking at 1702hrs and the flight departing 1815hrs we were disappointed with the service.

  • Cornelius

    Hi, I was asked to contact your office since I had a missing item after taking a flight from Doha to Nairobi. I’ve tried calling the number provided but it seems to be an automated message. How can I reach you? Thanks.

  • abdalla

    Hi how you guys ticket is from nairobi to doha then to saudia..just want to know how will i reach my destination with this thing that is going on with saudi n qatar pls asist me coz ma flyt is almost…just let me know how i will travel…..

  • Narendra Acharya

    It takes rather too long to actually be able speak to the person for related enquiries after GE TTING through on the tel no.0202800000. Be prepared to be kept on the hold for as long as 15 plus .
    However, once through to the relevant person, the response is very courteous, gracious and helpful. My sincere gratitude to the staff. We booked pi r flight to Perth, Australia.

  • Mercy Gathieki

    Hi kindly send my ticket at mercygathieki@gmail. com I have paid a penalty of 8600Kenyan shilling I have booked the flight on 14 October at 11 pm

    • Joyce Kagoru

      Hi my name is Joyce Mugure Kagoru,I booked a flight at KAYAK,and the first agency that popped up with the cheapest price was eDreams. They l8tr told me the airline cancelled my booking for some reasons of which I did understand. Unfortunately eDreams don’t have good reviews at all,they told me they will refund back my money 7-10 business days…. kindly Qatar airways do you trust their words to me.? They have the scariest reviews online, I hope they do so that I could book directly with the airline.


    Im at JKia(Nairobi Int)looking for the next flight ticket to Doha today 01/12/2017 for my birthday present, i was referred to net caffe to seart and by online and im in big difficuklties to by through my credit card!!!! or I was reffered down town office which opening 9am!and the plane is at 10! please help me urgently
    My Name is Richard and contact +258824442090 or +25476105763

  • Sylvester Maseghe Kitogho

    How much to travel from Nairobi to Guangzhou by Qatar airways. Travelling on 7 April 2018 to be back on 15 April 2018.Economy and Business class. If there are any stops,kindly indicate the layover and where (Airport).

  • Hardip Lull

    I have been trying to call almost all afternoon. All I hear is a machine apologising to keep us waiting……I thought you are a five star airline.

  • David beglin

    Fax:Dear Sirs
    I recently helped a daughter of a colleague to travel to Kampala to an interview of several hundred shortlisted candidates for cabin crew with your airline
    She returned very upset
    After a 30 second interview she was sent away and was told she would be contacted by 9 pm
    She was not contacted
    She travelled 12 hours each way from Kenya in a bus and paid for her own accommodation
    I wish to register my bitter protest that a company of your caliber would stoop to such apparently insensitive treatment of potential employees
    At least the legitimate travel and accommodation expenses should have been offered by you
    And it is unkind and unfair to have a young girl travel 500 kms full of hope only to be ignored after an interview
    It would be so tempting to publish this as a warning to future candidates
    As a matter of interest I met her before she left and talked to her
    I believe she was a very suitable candidate for the job if you had taken the trouble to interview her

  • Mary

    It seems almost impossible to get an agent to speak to once you get through to the customer care line. Have been put on hold for over 30 minutes and still not successful. I believe it is possible for the agents to attend to calls alternately!!

  • immaculate wanjiku

    i reported to the airport on 24 th of march bt i did nt travel because my passport had a problem ,bt the officials there told me i can stil travel with the same ticket how long can the ticket bw valid since i havnt gotten my pasdport yet from the immigration

  • Salome Karanja

    May i know how much it costs from Nairobi to Houston on the dates indicated below
    1 Pax 3rd June to 21st July 2018
    3 pax 3rd June to 30th August 2018
    1 pax 3rd June to 17th Jun 2018

  • Duncan Weru

    I wish to travel for a one week visit to India and return via a two day entry in Dubai. We are two of us from Nairobi.
    Pls advise


  • Judith

    Hello ,
    Please where are your cargo offices in Nairobi or you can advise me on this,I want to send cargo from Djibouti to Guangzhou,China
    kindly confirm the rates as the commodity is Live lobsters

  • Kumar Sheth

    Hi I am travelling on Kenyan Passport and was going to Greece however thought of a stopover and booked via doha for 4 nights. After booking the tickets i was told to apply for transit visa. Me and my wife booked on same ticket My VISA was granted and my wifes visa was rejected. We tried through my brother who works in Doha to get a business or any type of visa. in the end it all got rejected.

    As per rules you do not give reason but you have lost me for life will never ever travel on QATAR AIRWAYS. And I Have lost a lot of money plus too much of stress to travel on your airline.

    I am sure you can neither reply me nor refund me more than 1000 $ lost because of your non practical way of handling visas

  • Franca

    Been trying to get in touch with the Nairobi office for hours now. No answer so far. Being put on hold for hours and no one is answering. Need assistance urgently please.

  • William Omamo

    Good day. I have a group of 80-100 passengers who will flt yo Mombasa Kenya on 10 Oct and return to Doha on 13th.
    Are there special group packages that can be considered?
    Please advise, thanks
    William Omamo

  • Katharine Gunson

    I have recently returned from a return trip to New Zealand on Qatar Airways which I found excellent. I was not a member of the Frequent Flyer programme but have since tried to sign up for it. Is it possible to claim the miles from my recent trip?

  • Gabriel N. Kirangah

    your nairobi phen services are terrible. I tried for almost an hour, no response was taken in despite the machine pomising several times to respond.

    why have the lines of yoi cannot respond??? you have following phone lines unless if your website is a fake one:
    +254 202800000
    +254 705835770 for JKIA and
    +254 70583577 for Nairobi office.

    Whose lines are these, or who cab you be reached??? I have a passager stack in Incheon, South Korea and you dont have an office there. He bought his ticket from Nairobi, in July 2019.

    May I please get a response


  • Keith Mararu

    I have been calling for over 3 days but no response from your end. Calls not picked at all! This concerns a ticket your office has cancelled to Islamabad, Pakistan.

    • Keith Mararu

      Ticket Ref . No UHKDR4 of 9/5/2021. With a travel permission to land in Islamabad from the Islamic Republic of Pakistan.

  • Anderson Kuria

    we are loss adjuster retained by an insurance company and need to enquire about a shipment under AWB No. 157-1421-6871 shipped from Hangzhou airport china to Jomo Kenyatta International airport Nairobi, Kenya.

    please favour with contact details

  • Joerg Jaekel

    The telefon connection has disrupted 3 times after max 3 min. I have the querie to get the fare for my partner Vali Bagelo from Hongkong back to Nairobi with flight QR 817 and QR 1341 for the 2nd July 2021. Booking nr is USHB4R,
    ETKT 1572315112845 – 2, but that was the numbers for the flight from NBO to Papua New Guinea via Doha and Hongkong at 29th of June.
    Reason why they sent her back to Nairobi was a missing approval on one of her papers. That nobody has known from us at all. The booking has been done by Mr. Ralf Schuster at Sun 27th of June 2021. E-mail was [email protected] and mobile is +254 746909090 but i have given also my telefon too +254 115565227 and under this nr pls contact me.
    sincerely yours

    Joerg Jaekel

  • Christine Masawa

    Afternoon Qatar Airways Nairobi.
    Am not able to get through your phone lines 020-2800000.
    Is there an alternative number?
    .I have urgent enquiry to make on Covid-19 travel protocals as I plan to travel end of this Month