Singapore Airlines Ticketing Office in Melbourne, Australia 21

About Singapore Airlines:
Singapore Airlines was founded on 1 May 1947(69 years ago) (as Malayan Airways) and Commenced operations on 1st October 1972. Singapore Airlines are the first airline to send a Boeing 747-400 commercial flight from Singapore across the Pacific.
Singapore Airlines Melbourne Ticketing Office Address:
Melbourne, Australia

Singapore Airlines Reservation office telephone contact numbers:
Reservations & Ticketing (24 hours) 13 10 11
Flight Information +61 3 9513 7831
Reservations Email: [email protected]
Other Enquiries [email protected]
Fax: +61 3 9642 4856

Working hours
08:45 to 17:00 hours (Monday – Friday)


Official website:

Singapore Airlines Online Check-in: check-in

Check your flight status here:

Singapore Airlines baggage services telephone contact numbers:
+61 3 8340 8050
Fax: +61 3 9310 3544
Operating Hours
07:00am to 04:00am (7 days a week)
Check the search status of your baggage at Baggage Tracer system 

Menzies Aviation Services
PO Box 5027, Ground Floor
Terminal 2 (International)
Melbourne Airport, Melbourne, Victoria 3045

For baggage inquiries : Singapore Airlines baggage inquiries

Near-by Airports:

Near-by cities:

Attractions in Melbourne:

Types of Planes / Air craft available with Singapore Airlines

Total fleet: 108

  • Airbus A330-300
  • Airbus A350-900
  • Airbus A380-800
  • Boeing 777-200
  • Boeing 777-200ER
  • Boeing 777-300
  • Boeing 777-300ER
  • Boeing 787-10
Queries handled by Singapore Airlines Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, KrisFlyer, PPS club

Check Singapore Airlines – Fast track security screening and Singapore Airlines – Fast track immigration clearancefor more convenience

Singapore Airlines – Fast track security screening

Singapore Airlines – Fast track immigration clearance

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21 thoughts on “Singapore Airlines Ticketing Office in Melbourne, Australia


    Siingapore Airlines Customer Care,
    SUB: Inflight meal choice

    We are booked for our return journey to Delhi India from Melbourne on 07.01.2018 and the details are as follows:
    Passenger (1) Mr.Prem Kumar Verma, Booking reference VILBBR Frequent Flyer No. SQ8831499459, Date of issue 27 Oct 2017.
    Passenger (2) Mrs. Padma Devi Verma, Booking refernce VILBBR, Date of issue 27 Oct 2017
    Both the passengers want HINDU VEGETARIAN MEAL for the above flight.
    Please arrange the same and inform by mail.


  • Clint Miranda

    Hi SIA Airlines – Melbourne office
    I am getting messages to contact my local SIN office but there is no phone number to call to
    Please advise

    • Tim Jones

      This has reference to my booking reference VCYTFM and VP5VYR scheduled travel on 1st April.I called SIA last week on 131011 number and after speaking with representative she said someone from the ‘booking department will call you back in 24 hours. As of today I have not received a call

  • Debra Engel

    We are flying next Wednesday 4 April at 3.40pm Premium Economy. FLT SQ 228 Melbourne to Singapore. I encouraged my two friends William Gibson and his wife Janet Gibson to book Singapore Airlines with me.
    My friends have been trying to contact Singapore Airlines in Melbourne for a week and this has been an exhausting experience. We call the 13 10 11 and end up in Thailand ! 5 times they give us a Melbourne number to contact – All wrong numbers.
    Why do you make it so difficult and frustrating to get in contact with Singapore in Australia. My friends wanted PAID access to the Singapore Lounge on the return flight home in Heathrow Flight Centre (Bill Gibson went into the city to find your office and Flight Centre stated “They are one of the most difficult airlines to contact) My friends are not happy and they have not even boarded their flight yet. Also if you read some of the comments others have left here – same thing – cannot contact local SIN office. Lift your game Singapore Airlines. THIS IS SIMPLY NOT GOOD ENOUGH

  • shanker natarajan

    good evening

    This has reference to my booking reference QG5DH6 for scheduled travel on 11th January by SQ 228 to singapore along wth my wife.
    I was unable to have the online check completed and hence would appreciate if you could assist on the same.

  • megan sinclair

    I just went into manage my booking to choose seats. I did not realise that I had to pay for the seat. I cannot work out how to cancel the seat chosen as I do not wish to pay for a seat. I am happy to wait until web checkin.

    Can you please cancel the seat

    Booking ref MAFNAU.

  • Malcolm C Hill

    My Kris Flyer account has been cancelled or put on hold, can it be reinstated, when i tried to make a new account I was informed that
    there was already an existing account.
    Can this matter be expediated as we are flying out on Thursday.
    Membership No 8834047927 Malcolm
    Membership No 8834047927 Robyn

  • vivek

    Have been trying to reach singapore airlines for the past 3 days, just been kept on hold for over hours. Need a solution to an urgent issue

  • Pamela Marsh

    Hi there, My name is Pamela Marsh (Krisflyer No. 8860079429) and I am trying to book bulk head seats for myself and my husband, Raymond Marsh (Krisflyer No. 8860080087) on SQ218 Melb-Singapore on Sunday 29/03/2020 and SQ012 Singapore-Tokoyo/Narita on 29/03/2020 and return SQ621 Osaka/Kansa-Singapore on 13/04/2020 and then SQ237 Singapore-Melbourne on 14/04/2020 and I am havingn o luck whatsoever. Your website keeps crashing and when I finally was able to enter some data I got a message to say this booking had been made with a travel agent and I needed to refer to them. Can you please help with this seat allocation. I look forward to hearing from you. Thank you.

  • Mohan Bikram Hamal

    I had booked my tickets from a Melbourne based travel agent. However, the travel agent has gone bankrupt and the business doesn’t operate at the moment and it’s not contactable any more. Hence, I am trying to contact Singapore Airlines directly to get further assistance/support with cancellation and refund in such scenario. I have been trying to reach Singapore airlines for the past few days, just been kept on hold for over hours.

    Thank you in advance for your further advise and assistance to ensure that my tickets are cancelled on time with refund where’s possible.

  • Dan BT

    Been on hold for almost two hours trying to find out if my international flight is still going with Corona in the air…. (literally)
    Website says “Contact an Office” – can’t see or change anything online.

    Come on SIA, this is ridiculous. Do you not have a plan in place to handle extra calls ?
    How are we supposed to book alternative flights if we don’t know whats happening ?

  • Brglez Ivan

    We got booked return tickets from Melbourne-Singapore-Frankfurt-Ljubljana SLOVENIA on the 1st of April.
    I wish to know if the plain will flight on that day? Is it possible to arrange the flight before that day?

    We would like to return home as soon as possible . We bought tickets on following names
    Mlakar Silva and Ivan Brglez

    Thank you for your reply.

  • Nancy Woolley

    Please advise re status for my request for refund re Booking Reference M9SJ2U
    I received Acknowledgement receipt for M9SJ2U 29th May 2020 but no further correspondence

  • Christopher Thambyah

    Have sent two emails regarding ref Number SZT85R but I have still not had an answer from Singapore Airlines. The first email was sent on 29/10/21 and the next was on 14/11/21.Can someone please respond to my request. Thank you.

  • Krishnaswamy Rajendran

    I am trying to book a flight from Melbourne to Coimbatore on 27th March on flight SQ238 ( Melbourne-Singapore) and SQ8418 ( Singapore-Coimbatore) operated by scoot. I am unable to do on the website. I am unable to speak to Singapore Airlines office on 131011. I have been trying for the last 5 days with no success. How do I book my ticket. Website does not work and Melbourne office not reachable. I am surprised to see such a bad customer service from Singapore Airlines which was always known for efficiency.

  • Harry Santoso Soerjadi

    I called SQ on 131011 on Thursday May 12,2022 asking for simple informations on :
    1. Do I need to do a Covid test prior to my departure from Melbourne – Australia to Jakarta ?
    2. Is travel insurance is required by SQ for travelling with SQ ?
    These two simple question cannot have an answer after discussion over the phone for almost one hour with 7 times on hold ! I asked to speak to the supervisor / manager and no one is available . . .
    I think SQ must have a second thought for having a customer service in the Phillipines ! You are degrading your superb reputation !

    Harry Santoso Soerjadi
    Kris Flyer : 88441444064