Turkish Airlines TORONTO, Canada Downtown / City Office Phone number, Address, Email, Working hours, Google map location
About Turkish Airline:
Turkish Airline was founded on 20 th May 1933. It is the national flag carrier airline of Turkey, headquartered at the General Management Building on the grounds of Atatürk Airport in Yeşilköy, Bakırköy, Istanbul.As of July 2015, it operates scheduled services to 290 destinations in Europe, Asia, Africa, and the Americas, making it the fourth-largest carrier in the world by number of destinations, as of 2014.
Turkish Airline TORONTO City Office Address: TURKISH AIRLINES 170 UNIVERSITY AVE. SUITE#400 TORONTO ON M5H 3B3, TORONTO, Canada
Reservation office telephone contact numbers: +1 416 260 4880
Reservation and customer Care for 24 hours: 1-800-874-8875
Email: yto.info@thy.com
Fax: 1-416-260-4881
Working hours: Weekdays : 09:00 – 17:00
Saturday, Sunday : Closed
City Office teleks : YTOTZTK
Map: View location here
Official website: http://www.turkishairlines.com/
Check your flight status here: www.turkishairlines.com/flightstatus
Baggage services telephone contact numbers: 0211 984 38930 / 0211 984 31094
For baggage inquiries : Turkish airline baggage inquiries
Customer Relation
For your feedback / Complaints, comments: +90 850 333 0 849
Miles&Smiles Call Center
You can call us to become a member for free and for all your questions about card advantages, awards and your mileage account
Phone: +90 850 333 0 849
General Management
Address: General Management Building Ataturk Airport, Yesilkoy 34149 Istanbul Turkey
Phone: +90 212 463 63 63
Fax: +90 212 465 21 21
Turkish Airlines Customer Care Support
View the above link to know the Turkish Airlines customer care address, phone number, email and other services available.
Turkish Airlines Baggage Allowance
View Turkish Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.
List of Turkish Airlines Offices
Find Turkish Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country
How to Web Check-in in Turkish Airlines?
Procedure to do web check-in or online check-in in Turkish Airlines
- Visit https://www.turkishairlines.com/en-in/flights/manage-booking/
- Select ‘Flights’ – ‘Manage Booking’ section.
- Enter the “Reservation code (PNR)” and “Passenger surname”.
- Click on “Check-in”.
How to change mistakes in your name, flight date and refund ticket in Turkish Airlines?
Click the above link to view the procedure to change flight date / postpone / cancel and get refund in Turkish Airlines.
Travel during pregnancy in Turkish Airlines
Pregnancy rules:
- Expectant mothers can travel in Turkish Airline till 36th week of the Single pregnancy and 32 week for multiple pregnancy.
- After 28th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
- You must apply for medical clearance by submitting a medical information form (MEDIF).
Types of Planes / Air craft available with Turkish Airline
Total fleet: 333
- Airbus A340-300
- Airbus A330-300
- Airbus A330-200
- Airbus A321-200
- Airbus A320-200
- Airbus A319-132/100
- Boeing B737-800
- Boeing B737-700
- A310 CARGO
- A330-200F CARGO
- Boeing 777-300ER
- Boeing B737-900 ER
- Embraer E195
Queries handled by Turkish Airline Customer care:
Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles&Smiles
FAQ
1. What is the Turkish airline checked baggage allowance?
- Business – 30 kg, Economy – 20 kg, Infant (0-2 years old) – 10 kg + 1 collapsible baby carriage / buggy (115 cm)
2. If I take joint flights with partner airlines, will my baggage allowance change?
- Yes, Baggage allowances vary according to the partner airline operating your flight.
3. How can I pay with 3D Secure verification?
- If you’re making payments with credit / debit card, 3D Secure verification are required and supported by the card bank. You’ve to enter the 3D Secure password after the card information is entered.
4. What online payment methods are available at Turkish Airlines?
- Payment can be made via Turkish Airlines online channels with Sofort, Ideal, Klarna, KNET, Alipay, Shetab Card, UnionPay, Internet Banking, EFT, BKM Express credit cards, Google Pay and Apple Pay.
5. Can i take any instruments with me into the cabin?
- You can carry an instrument weighs not more than 75 kg (Maxi. dimensions of 140X42X25cm).
6. Did Turkish Airlines have any discounts for funeral attendant?
- Yes, Turkish airlines have discounts to funeral companion passengers traveling on direct/connecting domestic flights and TRNC – Nicosia flights. Passengers must apply to sales offices with the original bill of lading prepared by the relevant Turkish Cargo authorities for funeral transport conducted by Turkish Airlines and AnadoluJet (except Codeshare flights). You can also contact Turkish Cargo via the call center at 0850 333 0 777.
7. Can I carry perfume and deodorant in my carry-on baggage?
- You can carry deodorant and perfume in your cabin baggage in a container of under 100 ml. (Must be tightly sealed)
Is there any problem with reaching the Turkish Airline TORONTO Downtown Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Turkish Airline TORONTO Downtown Office in Canada: (click on the stars below)
I need to refund my money, could you please send my the full address with floor number
I forgot a lab tob .tablet and citizenship and some id cart at the security intrence after chacking in istanbol airport.i was a turkish airline costomer. please give me INFORMATION HOW TO FIND AND TRUK THEM.OUR NAMES ARE, AYLIN. ABBAS AND FERESHTA AND LAST NAME HAKIMI. I AM WAITHING TO HERE FROM YOU.
Hi!
I am trying to get in touch on the phone with an agent at the Toronto office. The phone keeps on ringing and ringing. Nobody picks up the phone to talk, instead it is being cut off!!
Do you think that this is a good customer service from Turkish Airlines??
Same here. I am trying to connect with them and ask about the possibility of a bassinet in my flight for my 2 month old. The customer care 1800 number told me to book the ticket first and then take my chances with the bassinet because they can’t assure there will be one. So I book the ticket and they don’t give me a bassinet I have to carry my 2 month old for 10 hours or more in my arms. The customer care guy said “yes mam you will have to do it.”
Very poor customer service for $5000 worth of tickets.
Same here, these guys never responsible, called different numbers around the world and no body is responsible, worst experience ever
I am extremely disappointed with Turkish Airlines customer services. I have been in contact with your feedback channels for one and half months now over my lost luggage. I have filed numerous complaints, only to receive negative investigation results about my excess baggage. No one will acknowledge that your staff at the check in desk has made a mistake.
i have called your customer service lines only to be passed from one representative to another. I have been told that due to the lack of labels, which were not provided to me by your staff at the check in desk, there is no proof of my luggage in your system. The reason why my luggage did not arrive with me, is because of your staff’s negligence to provide the labels. It is the reason I have not been able to file a report on the date of arrival, as this is the excuse you are giving me for not being responsible for my lost luggage. I only discovered the lack of labels because i was trying to file a report.
All i receive from you is a removal of responsibility. I have done my own investigations and found my own luggage. My suitcases are simply sitting in Ataturk airport. I have provided everything you need to return my luggage, doing the work you should have done. Yet, I still get these copy past Emails attempting to wash your hands clean.
I am a paying customer. I am completely appalled by your lack of business ethics. I want my luggage returned. when can I actually speak to someone with authority about my luggage? I am tired of filling in your forms only to receive automated responses about the reasons why you cannot help. This is completely unacceptable. Where are your business ethics??
I want my luggage returned. it has been one and a half months now. Not only have you ruined my holiday, but you’ve cost me so much financially and otherwise.
I repeat, I want my luggage returned. I gave it to you in good faith.
Every time I tried to book a round ticket from Toronto to Cairo and return .It give me only the going trip
I booked a flight ticket with them and it has been confirmed. At the checking desk they tried to take my seat just because they have extra booking at that day. They told me that I am at standby even my ticket is confirmed. I called the agency where I booked my ticket from and the manager of that agency told me that this is a trick that turkish airline always playing with passengers. During high session, they are selling extra tickets to avoid any possible cancellations and when it happened that nobody is cancelled, they tell passengers that his/her ticket is standby to see his/her reaction. If you insist and defined your right you will get the seat, otherwise, they will move you to a different flight at a different time. Also, their flight attendants are rude. Simply, the worst customer service that I have ever seen in my whole life.
Hi all
i have ticket for Vancouver/Istanbul/Tehran with NO: 2352333023443 on Feb 07 -2019 and i am going to change flight date to May 27-2019( postpone for 4 months) . just i am in Vancouver and your air line has no office here. i try on line changing too , but it is not possible .
may you help me for it ?
my phone no: +1 236-883-3015
regard
ghahri
Hi dear Turkish Airlines,
I sent my email with a complaint on February 21 and unfortunately, nobody answers to me even though I sent it to three emails that I found. Delivery has failed to this email: OCIHELP@THY.COM
But the other two emails were fine: customer@thy.com, yto.info@thy.com
Today I sent my second email, and I called the number 1 800 874 8875 and it asked the feedback number which I don’t have. I was waiting for about an hour and then I realized that nobody is going to answer. It says, “All our representatives are currently speaking with other passengers”. It was around noon Pacific time but nobody was answering.
I called the other phone P +1 416 260 4880 but it says it doesn’t work.
Could you please let me know what should be my next steps in this matter.
I want to travel Pakistan on October any date from Toronto. So what will be the fare for it. I will be the only person who will travel. Please reply in my email. Thank you.
I am going to Karachi from Montreal. On Istanbul airport the connecting period of next flight to karachi is more than 12 hrs. Please explain me your policy about courtesy hotel room for those passengers who has to stay at airport more than 12 hrs. It is not stopover. There is no flight to karachi from Istanbul airport in next 12 hrs. Do I have to stay on airport? I am waiting for your reply to book my flight. Thank you.
No one is responding the calls. I tried 20 times during the last 3 weeks, it seems no one works in that office.
its really hard to write a bad comment but i have no choice.I am trying to reach head office to check my ticket cancellation status and i called customer service several times but i did not get any response.
it is such a poor service and poor airline.I had bad experience before but i give them a another chance but results r the same.
the WORST AIRLINE
NEVER BUY TICKETS FROM THIS AIRLINE
I am trying to cancel my mother’s flight on May 24, but I have failed to reach a customer care representative. I can’t do it on website either. No one ever picks up the phone. This is a very rude attitude from Turkish Airlines during this difficult pandemic time.
DOES TURKISH AIRLINES OFFER AIR CARGO SERVICE FROM YYZ (TORONTO) TO IST?
Ailem yasli ve benim yanlarinda olmam gerekiyor. 4 Haziran 2020 Persembe gunu ucusta olmak istiyorum. Baska bilgi isterseniz ve listeye alinirsam cok memnun oluru 438 9303516 tlf. numaram.
Hello, A check processed by your company has been received and does not belong to us. We tried to return it but again, it was sent back to us by FedEx. Can you please pass this message to someone in your accounting department and have them advise how we should handle this check?
Check # 000230 : Amount $1,952.64 ; From Turkish Airlines: To Luggage Town LTD
Thank you,
Kim Spray
Admin Manager Willis Towers Watson
IT IS THE WORST AIRLINE, PEOPLE DON’T BOOK YOUR TICKETS HERE THESE TURKISH PEOPLE JUST BOOK YOUR TICKET AND THEN CANCEL IT AND THEN NO REFUND. OFFICIALLY THEY STEAL PEOPLE’s MONEY. DON’T TRAVEL WITH TURKISH AIR LINES EVER NEVER.
I need to have a full refund because Turkish Airline canceled my flight and I ask for a next available date reschedule and instead they issued ticket with wrong info, for some reason they changed first flight city so I follow all the instruction and open a feedback(in total I submit more then 15 feedbacks) and they were working on this for a week and I missed my flight. I was lucky because they cancel another one flight in my ticket so I am allowed in this case to ask for a full refund and finally they send me email saying this was an agent issue and apologies for this but in fact issues are happening and main thing how you resolve it. I’ve asked for a full refund
to my credit card and here is new adventure with Turkish Airlines, CSR are saying that this need to proceed via Canadian office instead so Toronto office is not replying to any calls and emails and CSR said that I have to approach to them, I am located on West side of Canada and now have to flight to Toronto really.
Hello,
My parents (Iranian Nationals) have flight from Toronto to Tehran (Iran) on Feb 9th and still it is not clear for me if PCR test is required to board plane or not,as I’ve heard different stories. Based on the IATA Iranians (nationals) who do not have a medical certificate with a negative Coronavirus test, are subject to PCR test and quarantine upon arrival, which means it is not mandatory to show a PCR test result to board the plane, and they can get tested in IKA airport in Tehran,but I’ve heard from my friends who had flight recently from Toronto to Tehran,Turkish staff didn’t let them board the plane, as they didn’t have the PCR test.what I’ve requested is ,just please clearly mention if the Turkish staffs will not ask them PCR TEST RESULT to board the plane ,and if they can go to Iran without PCR test.
Thanks
LUTFEN telefonu acarmisiniz, musteriyiz ve bir sorunumuz var size ulasmamiz lazim dunden beri durmadan armaktayim acil bir durumum sorunum var …
Going to Karachi via Istanbul by Turkish Air in 2 weeks time. please let me covid 19 test centres in Missisauga whuch are accptable to Turkish air
Hi;
My name is Zahra Daneshvand.
I had the following tickets from Turkish Airline:
1 – Toronto to Mashhad,Iran on 12. April. 2020 with ticket number: 235 1400465531
2 – Mashhad to Toronto on 24 May 2020 with ticket number: 235 2407534362.
Due to Pandemic my flights were cancelled by Turkish Air.
Now I want to use them to to go to Mashad for my mother’s passing away anniversary.
The dates I would like to fly are the same as above. that is between 8 – 12 April 2022 from Toronto to Mashhad and between 20 to 24 May. 2022.
Kindly take care of it and advise.
Regards
Zahra Daneshvand
I have called THY call center for more than 10 times.
I have emailed TORONTO office and Airport office 5 times.
Still no one helped me to get a refund of my ticket which was cancelled by Turkish Airlines.
My Reservation code is S4VQ7N
THY call center advises that I shall contact the Toronto Office to get a refund but that office is closed and no one replies to phone calls or emails.
I will open a lawsuit against Turkish Airlines if this issue is not solved within 1 week from this date.
Dear Turkish Airlines I have sent an email to yto.infor@thy.com on the 22nd December canceling my flight but have not received any response. As a Miles & Smiles Business traveler I am concerned about the delay in the response and refund. I keep getting passed from one representative to another and the Toronto office rings and rings and than just gets cut off. This is my first experience with the Airline and unfortunately not good so far.
If I could give them a ZERO, I would…. DO NOT BOOK WITH THIS AIRLINE! Don’t make the same mistake we did. We booked a 3-ticket flight to Ukraine last December (2021) for March 2022. As we all know, war was broken out and Ukraine’s airspace is closed! We contacted Turkish Airlines to cancel the flight and get a full refund. These little morons said that they could cancel under the “ticket fare rules”, which means we wouldn’t get a full refund and that they would penalize us for $350 per ticket.
Customer Service asked that we submitted a form to Customer Relations to dispute this. The people from Customer Relations were EVEN WORSE and replied to our request by saying they were sorry that our plans had changed. What a joke!! To whoever sent us that message… Listen, dumbass! Our plans have not changed, the airspace is CLOSED! How the hell are you gonna land your airplane in Ukraine if we stick to our travel plans??
There was an issue with my ticket and I was freaked out, I called Turkish airline office in Toronto, The guy was very helpful and polite. I am so satisfied with their costumer service.
How do I get my refund back I have called the customer service line yet they couldn’t give me their sales number. I need my refunds asap.
Something is seriously wrong: for the last one week I am trying to buy some tickets on your airline:
The website does not allow me a return ticket
The phone number 1-800-874-8875 drops off midway, once I reached the level of getting a price but it dropped at the stage of passenger name, next time it took the passenger name but the gentleman ANIL told me to call after 2 hours. I sent an email last night at yto.info@thy.com no reply. Main number 1 -416-260-4880 after listening to the announcement, someone bangs the phone to disconnect. I did it seven times
Super friendly office staff… rare them 5 star