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8 thoughts on “British Airways in Trinidad & Tobago”

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  Gail cabral-samaroo August 14, 2017 at 5:24 pm

  I am seeking some advice i purchase a ticket through one travel to come to st lucia last week. But due to an iversight i notice i booked the wrong departure the dates were correct. But departures and arrival were supposed to be different. I had to cancel my tickets at a costs of 1000.00 plus us and book new tickets for 2000 plus us i would lime to get a refund plus pay 1000 us cancellation fee. Due to i was just on a trip with two of my church sunday school less fortunate students. I am in a credit card over the limit amount now due to this. BA had room on the flight but when asked to change and pay difference they would not allow. I am begging for a refund in which funds are in need of due to this unforeseen cicumstance. So i bought four tickets to travel same time from 11th aug to 15 aug. Please help

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  Emmanuel Peters October 19, 2017 at 1:35 pm

  Good morning
  I need to have my group of 120 persons fly Port of Spain Trinidad to Frankfurt Germany around July 30, 2018 We like to return to Port of Spain from London Around August 20 2018. How can you help us. With best wishes Emmanuel Peters

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  Marva Lewis -Lucillio January 6, 2018 at 2:17 am

  How much is the fare to London Gatwick from Port of Spain Trinidad. Dates of travel 16/06/2018 to 15/12/2018.

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  Jan September 17, 2018 at 5:03 pm

  I am in Trinidad at present, I have a flight booked for the 20th September to return to England, is it possible to change my flight to an earlier flight as my current time is 17.00. I would like to leave in the morning with my daughter. If it is possible could you instruct me as to what steps i need to take, and what is so the cost would be.
  Thank you

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  Carol Gobin February 5, 2019 at 6:49 pm

  From: Carol Gobin
  Sent: Tuesday, February 5, 2019 3:55 PM
  To: British Airways
  Subject: Re: Share your thoughts on our Customer Relations

  Re case ref.18739760

  I am extremely dissatisfied with the treatment meted out to me and with the manner in which my complaint and claim was summarily dismissed.
  My husband Alvin Fitzpatrick and I travelled to London on 14th Dec 2018 with bookings to return on 20th Dec 2018.We travelled as usual business class at a cost of almost 4000 pounds each. When we boarded at Piarco ,we were made to feel rather special when the purser in Business class sought us out by our names to invite us to indicate whether there was anything further that you could do to make our flight more comfortable.
  On 20th Dec along with thousands of other passengers we suffered the trauma and the inconvenience of the shutdown of Gatwick Airport. For some inexplicable reason the announcement of the cancellation of our return flight was delayed until almost 530 pm by which time there were long queues at the service desks in the premier lounge where we had been seated since about 830 am. We were advised to try the Premier check in desk for rebookings. We followed crowds of equally bewildered passengers through areas of the airport not usually seen by us with no assistance from airport or airline officials and eventually managed to get back to the Premier Check In desk where a long line of persons was ahead of us.
  My husband and are both in the legal profession. We appreiated that the cancellation of all flights and the closure of the airspace was well beyond the control of the airline. We were therefore surprised but encouraged to see BA representatives handing out forms informing us or our rights and notifying us that we should proceed to make arrangements for accommodation and new flights etc.
  We were actively encouraged to leave the long queues and to try to make arrangements from outside whether online or otherwise . While we were determined to stay even in the face of that advice we decided we had to leave when the agent announced that there had only just then been a worldwide shutdown of all of your systems.
  Perhaps because of our professional training we specifically asked your agent before leaving whether it was open to us to book with any other airline and via any route to get home and we were assured that in the circumstances we were entitled to do so.
  Desperate to get home for family functions including one which we were hosting on Chrismas Eve ,we instructed or agent to put us on the next available flight out of London. At that time we could not be sure of when flight operations would resume at Gatwick.Our travel agent booked us on flights via Miami .My husband and I have always avoided the stress of 2 long flights especially in his case since his heart surgery about 15 years ago. When the agent informed us on 21st Dec that we could actually get seats on the BA flight back home on 21st there was no hesitation ..we asked her to rebook us .
  We agreed to pay a cancellation fee for the flights via Miami and when she informed us that the club class fare required a further and significant payment of almost 1600 pounds each ,bearing in mind the representation that we should make any arrangements to travel out of London and that we would be covered we asked her to proceed.
  The seats were clearly available in club class because we got them. Given all of the circumstances including your agent’s representation on 20th ,the fact that we ended up on our airline of choice in the class of choice, your refusal to refund the additional monies we willingly forked out is not only disappointing , it demonstrates a disregard for our custom and our loyalty, my executive club membership obviously means nothing.
  BA provides the only direct service to London from Trinnidad but we do have options out of Tobago which we will consider for future travel.
  I trust that you will reconsider the claim but in any case wish to put you on notice that I am considering other legal options .
  Carol Gobin
  ________________________________________
  From: British Airways
  Sent: Friday, February 1, 2019 5:26 PM
  To: [email protected]
  Subject: Share your thoughts on our Customer Relations

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  David Lawley Wakelin March 4, 2020 at 2:32 pm

  Hi there , I’m on flight to Gatwick at 18:45 on 5th February .. Could you just Confirm this

  David Lawley Wakelin

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  Patricia January 26, 2023 at 12:09 pm

  Why can’t I find the address of an office in T&T

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  Clive Tilluckdharry May 23, 2023 at 9:53 pm

  Efficient service.