AirAsia (Airline) Call Centre in Malaysia 148

AirAsia AirAsia Berhad (MYX: 5099) is a Malaysian low-cost airline headquartered near Kuala Lumpur, Malaysia. It was Founded on 1993. It is the largest airline in Malaysia by fleet size and destinations. AirAsia Group operates scheduled domestic and international flights to more than 165 destinations spanning 25 countries. Its main hub is klia2, the low-cost carrier terminal at Kuala Lumpur International Airport (KLIA) in Sepang, Selangor, Malaysia. Its affiliate airlines Thai AirAsia, Indonesia AirAsia, Philippines AirAsia, and AirAsia India have hubs in Don Mueang International Airport, Soekarno-Hatta International Airport, Ninoy Aquino International Airport, and Kempegowda International Airport respectively, while its sister airline, AirAsia X, focuses on long-haul routes. AirAsia’s registered office is in Petaling Jaya, Selangor while its head office is at Kuala Lumpur International Airport.

AirAsia Customer service phone number: 080 4666 2222, 080-67662222

AirAsia National Call Centre number: 603 7809 6888

AirAsia Head Office located in Sepang, Malaysia

AirAsia Malaysia Address: Lot 4, Level 2, Stesen Sentral, 50470 Kuala Lumpur, Malaysia

Phone: 603 78411818, 1600 85 8888, AirAsia flights +603 8660 0008

Email: [email protected]; [email protected]

Working hours: Monday to Friday 9am – 6pm (GMT+8)

AirAsia Official website:

AirAsia Online Check-in: check-in

Note: Check in online AirAsia All flights departing in more than 14 days. Flights departing in less than 1 hour for AirAsia or less than 4 hours for AirAsia X

Check AirAsia schedule here: schedule

How to check AirAsia Flight arrivals and departures?

Check AirAsia flight status (Arrival / Departure) through status

How to Web Check-in in AirAsia Airline?

Procedure to do web check-in or online check-in in AirAsia Airline

  1. Visit
  2. Select ‘Online check-in’ section.
  3. Enter the Booking Reference (PNR) and the last name.
  4. Click ‘Get itinerary’.

AirAsia Airline Customer Care Support – Customer service Airasia 24 jam Malaysia

Check the above link to know the AirAsia Airline customer care phone number, email etc

Air Asia Super App

What is the airasia Super App?

The airasia Super App is a 1-stop travel & lifestyle platform with a wide range of offerings. You’ll be able to book flights, hotels, transport, order food, book e-hailing services, shop for duty-free goods and so much more. You can also use it to check-in for your AirAsia flights, print your boarding passes and baggage tags.

How to use airasia Super App?


How to pay my Airasia ride?

Airasia ride is a new e-hailing service from airasia. Order a ride, straight from the airasia super app.

  1. Go to Airasia super app.
  2. Choose a ride icon
  3. Select the payment method (cash, Card, BigPoints (coming soon), e-Wallet or one of the automated payment methods)
  4. Despite selecting cash or e-Wallet as the method of Payment, you are advised to register at least one valid automated payment method in the App prior to Book a Ride.
  5. You shall register a valid Card that belongs to you in accordance with the step-by-step instructions as provided in the App
  6. If the tipping feature is available in the App, you may pre-set a default “tip” amount when you Book a Ride.

How to chat with real people on airasia?

  1. Tap AirAsia Mobile App
  2. click on the chat bubble
  3. And then click on AirAsia Support
  4. Go to Live Chat.

Download AirAsia Super app on Android (Google play store)


AirAsia Baggage Allowance

View AirAsia Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

How to change name / flight date / cancel and get refund AirAsia Airline ticket?

Check the procedure to change / reschedule / cancel your AirAsia Airline flight details (name / date), get refund through the above link.

View List of AirAsia Airline Offices

Find AirAsia Airline Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

Is yellow vaccination (ICVP) required to enter Malaysia?

It is safe to keep the proof of yellow vaccination certificate. Check here where is the clinic available and requirements in Malaysia?

How to Apply and Obtain Visa to Malaysia? Procedures, Types of visa, Documents required

Types of Planes / Air craft available with AirAsia

Total fleet: 72

Airbus A320

  • Airbus A320-200
  • Airbus A320neo

Boeing 737

  • Boeing 737-300

Boeing 747

  • Boeing 747-200

McDonnell Douglas MD-11

  • McDonnell Douglas MD-11

Queries handled by AirAsia Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, BIG Loyalty Programme

Is there any problem / complaint with reaching the AirAsia Malaysia Address or Phone number? Please report any issues using the below comment form.

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148 thoughts on “AirAsia (Airline) Call Centre in Malaysia

  • Yean Mee


    I’ve selected the wrong flight to AK5418 depart 1630pm from JB to Kuching when rec’d to reschedule flight.I wanted to change the flight to AK5416 1145am ,could you pls help to assist me to revise and resend with the revised flight schedule?

    • Kam Yin

      Book ticket via Traveloka
      but released that i need to book seat (4 person) and in flight meal (4 person)
      how can I do that. Please assist

    • Lee Cheau Yong

      I was waiting from your response from your end about my refund required till today none of any response receive.
      My flight was cancelled during the MCO period from March onwards so online chat said will be response my require within 30days but none of response I receive. I been waiting for about 2months

  • Indra Paramasivan

    Been trying to book flight to kota kinabalu but booking confirmation says payment needed although i used my credit card to purchase the ticket. And my profile says no upcoming flights. Kindly assist as soon as possible as my travel date is approaching

  • Wan Hasmah Binti Wan Ibrahim

    Already booking ticket from KL to Kota Bharu for 2 person. ( Wan Hasmah Binti Wan Ibrahim and Wan Nur Suzana Asyikin Binti Wan Omar) Date of booking 20 Oktober 2017. Depart Kl to Kota Bharu 9 Dis 2017 dan return kota bharu to KL at 16 Dis 2017. Payment by CIMB clicks have been sucessful. CIMB reference number 64030740. Booking No AKARN1J4T20101701130 and reference No RN1J4T amount RM 545.40. But from now I cannot received any email or ittenary from Air Asia. Kindly assist as soon as posibble.

      • Law Chen Lin

        Hi, may I know when can I get back my refund since I make request by 23/2/2020. My flight Status:
        Subject : Wuhan virus seriously & dangerous.
        Case Number : 35201763
        Booking Number : Z441KK
        Creation Date : 23-02-2020
        Case Status : In Progress
        Until today already Over 1 month & my flight depart date on 27/3/2020 two days later. I still can find my trip at AirAsia booking account, should I ignore it & wait for reply?

  • Kanapathy Murugesan

    On 14/11/2017, I booked 3 tickets (adults) to travel from KLIA to Tiruchirappalli on 25/12/2017 with checked baggage of 20 kg for each person .We will be returning back from Tiruchirappalli to KLIA on 30/12/2017 , but during booking on 14/11/2017,I forget to include the baggage for the 3 persons . I intent to include baggage for the 3 persons (each of them 20kg baggage) while travelling from Tiruchirappalli to KLIA but I do not know how to do .Can anyone advice me on this. My booking number is QRLR8U.Thank you.

  • Aeron Chong Boo Chit

    My name is aeron chong.
    Just curious when I’m searching for flight from KL to Wuhan for January 2018. Its unavailable.
    There is no information at all. May I know what is the reason ?


    Aeron Chong
    [email protected]


    My order code is UJKC5Z to bali island on 12 dec, due to valcano erruption, i would like to reschedule,

    1) Do any charge on reschedule?
    2) The reschedule can do for others destination besides Bali?
    3) If 12 Dec is the actual flight, what is the most late time that i still allowed to do reschedule? The valcano still unstable

  • mohd azizie

    We intend to go Phuket on 22nd December until 25th December 2017. We need flight include with hotel. For 300 pax. Try to call group booking line 0386604399 for 3 hours no one pickup the phone.. please call me back 0176700690

  • Amy Lim

    Good day,
    I have purchased a ticket from Kuala Lumpur to Semarang, Indonesia and my booking number is QN712G.
    Can I change the date or cancel the booking ?

    Kindly advice.


  • Prof. Dr. Khoo

    I would like to book a ticket for my Indonesian maid. She has a name and without family name, what should I put in the column of name? her name is Titinasih, is it I type the same thing in family name?

  • chew sing yee

    dear sir,

    just notice my flight AK 5648 (K.L – MYY)on 19/5 time -6:55pm arrived 9:10pmhas been change to
    AK5646 time -4:50pm arrived 7:10, but i can’t manage my time which my flight on the same day fr.HO CHI MINH – K.L
    time is 12:40pm and arrived at K>L at 3:40pm.
    kindly arrange another flight for me asap.


  • dr. Prabhu Venkatesan

    i have been trying to reach customer support for the last 5 days through phone mail eform and i am not able to reach. can you resolve my issue of changing the surname in the ticket already booked?

  • Saharudin Derus Aji

    XT225 .Date 14 May 2018 Pen to Jkt 10.45am -12.15 Booking Number ( EN4S2J ) Flight Steward Forgot to Provide Prawn Cracker for Nasi Padang . Boarding Gate 3 Staffs @ Penang Airport all on Handphone & not interested When i’m Asking some Question …if U Need a Photo i can fwd to U .. Some one Need to Observed this if Not Air Asia will NEVER FLY !!!

  • Sarah Payne

    Dear Sir/Madam,

    I urgently need your assistance, I have been trying to find a number to call all morning but no numbers seem to work that are given online. I have misplaced my passport and urgently need to cancel my flight booking for this afternoon. Booking no. ZJMZ7L Flight AK 513. My name is Sarah Payne and it is a booking for one adult to KL, Malaysia.

    I have contacted my agency, My Holidays, in order to cancel but after a lot of back and forth, they have said that because this flight is a low cost carrier that it in non-refundable through the agency, but that the airline may agree in some circumstances to refund the booking.

    I am hoping you are able to help me. Please contact me urgently. My number is +841662455418.

    Thank you kindly,

    • Esther Wong

      Due to illness we need to postpone or cancel our booking did.You can refer below link that we did email a pdf to you.Pls get back to us soon and pls do not keep sending us the same email to us.

  • Atiyah

    I just recently purchased add on baggage but i didnt realized that i purchased it for BWN – KL instead of KL to BWN. Is it possible to switch the baggage that i have purchased please? AK 273 BWN – KL (20kg only) KL- BWN (25kg, 25 kg) Can you please help me fix this

  • nur

    if my staff no surname in the passport..what to put at the surname box when booking?..cannot leave it empty because it is marked as mandatory..


    HI ,

    MY BOOKING AK 308 080918 DEPART 8.35AM KUL TO LOP .



  • Rosmawati binti saad

    Hi..just notice my flight RG6KTB Lgk- Pen on 22.11.2018 time 6:50am- arrived 7:25am has been change to 22.11.18 time 4:35pm arrived 5:15pm but
    i can’t manage my time because I have my next flight on the same day from Pen -Kul- Bdo AK6117 22.11.2018 1:35pm arrived at bandung 7:15pm..kindly arrange another flight for us asap..tq..

  • faezah

    Hi. I m going to Tawau tomorrow. I m bringing my mother who is unable to walk.

    1) Should I buy the front seat for her ?
    2) Can i bring our own wheel chair? Any charge if I bring our own?
    3) How do u allocate the seat?

    Pls respond asap


  • Diana Chia

    The Airasia Go website has incorrect telephone numbers as contact in the Kuala Lumpur office.
    We managed to find this number on tripadvisor through customer reviews.
    We booked a short holiday Flight + Hotel recently to Thailand and our status on our booking showed ‘ticketing in progress’ and that was pass 48 hours of the booking.
    This resulted in us making an international call to your Kl office.
    I emailed the hotel in Thailand to make enquires of our hotel booking and transfers
    from airport to hotel but had no reply.

  • adrea abdullah

    3rd March 2019

    Golden Peacock Film Production Sdn Bhd
    No. 33A Jalan Bandar Rawang 2,
    Pusat Bandar Rawang,
    Gombak, 48000, Rawang,

    To whom it may concern,

    Requesting for sponsorship to shoot a Travelogue TV Show “Melbourne with Adrea”

    On Behalf of Golden Peacock, I, Adrea Abdullah, an Actress, Host and Script Writer , my company Xscape Life Production will be co- producing a Travelogue Show, MELBOURNE WITH ADREA, a 13 episode of half an hour show on Malaysia’s National TV channel, RTM, that is tentatively scheduled to shoot on 1st of April 2019 . The show will promote how best way to explore Melbourne; featuring where to stay, where to go, what to do, where to eat & how to get there.

    2. Every episode will cover a different part of Melbourne, such as episode 1- City Tour 1, episode 2 – City Tour 2, episode 3 – Philips Island, episode 4 – Great Ocean Road, episode 5 – Mornington Peninsula, episode 6 – Geelong & Bellarine Peninsula, episode 7 – Grampians National Park, episode 8 – St Kilda, episode 9 – The Yarra Valley & Dandenong Ranges, episode 10 – Daylesford, episode 11 Wilsons Promotory National Park, episode 12 Soverign Hill and episode 13 – Hanging Rock Reserve, The Macedon Ranges.

    3. I hope, we can get some kind of support on your side, to ensure we will be able to capture the best of Melbourne. Please advice us on the procedure and what are the assistance we could get from your side. Perhaps you may suggest some content or places that is best to be highlighted in Melbourne. Also other parties that could assist us to ensure, we get the best content & footages of Melbourne. This show is entirely promoting Melbourne to Malaysian audience. As traveling all over Melbourne is quite expensive, could we get some assistance to lower down our cost as well.

    4. Very importantly we need to know the procedure on whether a Visa is needed for this kind of activity. If so, what is the best and fastest way we could apply for it? It’s a simple filming with minimal equipment. We will be using DSLR cameras, Osmo pocket and a Gopro. My crew and I, plan to shoot 3 days for each location/ episode (13 X 3) so a total of 39 + 1 day of contingency. There will only be 5 of us, Director, Cameraman, Second Cameraman, Audio man & I, as the Host of the show.

    5. Together with this letter, is an attachment of the Concept, Details and the Mock up video of the show for a better understanding of the feel of how the actual show will be shot.

    6. This show will be promoting your company to Malaysia’s Audience on National TV Channel , RTM. We hope to get great support and sponsorship from your side.

    We look forward for your support and cooperation. Please do not hesitate to contact me at 016-2098552 if you need any information or if you need to discuss further.

    Many thanks,


  • angie

    On 14/4/2019 Ihave made two bookings for my friends from KL to Depensar on 30/8/2019. But it seem no trace of booking under my account and no such names appeared in Air Asia System (talked to your customer service personnel earlier), but my freind credit card was deducted for these two tickets. Please advise how should we do to claim back these two tickets?

  • Hanjeet Kaur Hari Singh

    I am flying Airasia flight, AK 53 TODAY (from KLIA2 to BENGALURU (BLR). Booking no: RZDYGA
    I have a connecting flight 15 1324 to GOA (GOI).Which AIRLINES is this????

    Since all JET AIRWAYS Flights are cancelled???

    Hanjeet Kaur

  • lee le leng

    I made a mistake to book a ticket from S’pore to KL (depart 27/4/2019). I understand that the I can at least get the air port tax refunded to me. How do I do it? My booking number is : wpzuqy

  • Samantha


    I’ve purchased value pack from Manila to Caticlan.
    But now only I realized that the food is vegetarian.

    Can I change or there is only vegetarian food?


    Hi Ms/Mr,
    Good day!
    Please be informed, i have purchase some of flight ticket, and follow the step for key in the name of guest but i am not sure the guest details of itinerary show me is true or not? Can you help me check the travel itinerary guest details is true or not for the surname and given name, because i key in the given name the itinerary show me become the surname, i am not sure which one is correct. Kindly refer to below as per booking number.

    Booking Number 1 : H48SJE
    The Actual Guest Details :
    Surname / Family Name Given Name
    1. Ms Hing Sein Fong
    2. Ms Teo Tong Ning
    3. Ms Teo Mein Guek
    4. Mr Tan Chin Teck
    5. Mr Tang Kai Sheng
    6. Ms Lee Yu Jing
    7. Mr Cheng Jae En ( Child )

    Booking Number 2 : GVGQND
    The Actual Guest Details :
    Surname / Family Name Given Name
    1.Amir Rafidah Binti
    2.Mohd Salleh Hamdan
    3.Md Arshad Zanariah Binti
    4.Ayob Noraishah Binti
    5.Salwi Redzuan Bin
    6.Jaini Noor Azli Bin
    7.Hidayat Mohd Fitri Bin
    8.Hanapi Siti Nor Asimah BInti

    Booking Number 3 : P1YMPA
    The Actual Guest Details :
    Surname / Family Name Given Name
    1.Ms Leow Kung Ling
    2.Ms Ang Lee Kian
    3.Rosley Nur Maya Syuhada Binti
    4.Ajiman Nurdiyana Binti
    5.Ms Chai Shuk Yng
    6.Yatimin Faizatul Umairah Binti
    7. Mr Tyo Wei Sin
    8. Mr Chua Wei Xiang

    If the guest details of surname and given name list out is incorrect please help me change the guest details as per above mention.

    Thank you.

    Regards by,
    Ms Peggy Teo

  • Ravindran Velusamy

    I was on flight D7223 from Sydney to Kuala Lumpur on the 29th of March 2019. PNR no. OWB88S. Passenger names are Ravindran Velusamy, Nalina Veraya and Deeppak Raaj Ravindran. The flight was supposed to depart Sydney at 11.55 am local time. However due to a fire scare at the control tower, the departure was delayed by about 2 hours. We reached Kuala Lumpur also about 2 hours later than the scheduled time. I will need a letter/email from you to confirm this to ease my insurance claim purpose. I had bought an Etiqa travel insurance and need this letter from you for the claim.

  • Normawati

    On 24/6/2019, I booked 3 tickets to travel from KLIA to Langkawi on 1/8/2019 with checked baggage of 20 kg for 2 person .We will be returning back from Langkawi to KLIA on 4/8/2019 , but during booking on 24/6/2019,I forget to include the baggage. I intent to include baggage for the 2 persons (each of them 20kg baggage) while travelling from Langkawi to KLIA but I do not know how to do .Can anyone advice me on this. My booking number is E4213E.Thank you.

  • watina

    i already booked my tiket but after i confirmed my ticket i realise i’m misspelling my family name . it should be ABU but on the ticket my family name spell ABDUL..What gonna happen? and what should i do to changes spelling of my family name?

  • Lai Fook Yew

    Recently I have used to go from Kuala Lumpur to Jakarta. I haven’t finished my fill in details…suddenly the booking just vanished…after that I received an email that my itinerary 156514616952 Airline confirmation UNYBKG…kindly advice me whether is my this booking is confirmed or not…and also I would like to make my payment if it’s confirmed…thank you


      I need an official statement or report from AirAsia for a delay flight from KLIA2 to Kuching on 2 Mar 2023 for insurance claim purpose. Flight AK5204 suppose to depart 9.10 am was delayed more than 2 hours due mechanical problem.My boarding pass no AU3H7Y. Please assist me.

  • Suresh 0126967245

    please check the booking details B4K49E.
    why i cant pick the seat for the passenger name Sametha

    awaiting your reply

  • Tang Kow Chye

    Hi, had lost flight booking reference details & solicit your assistance. Details as follows;
    Tang Kow Chye – 6th September nite from Miri to Kuala Lumpur. My return fight KL / Miri reference is on 15th, September afternoon. Your assistance highly appreciated, TQ

  • Ramu Maniam

    My Booking no is E13W9A ftom Penang to KL is already confirmed on 17/8/19 at 6:40am and return from KL on same day at 6:30pm. During booking i have wrongly type in my name as Ranu Maniam but the actual is Ramu Maniam. Is this will cause any problem during my boarding.
    I need your advise on this matter.
    Sorry, i came to know just now during check in.

  • Ching Su Siew

    Hi.i just bought air tickets online with 15kg luggage.but only stated in email that depart from Kuantan included the 15kg luggage.not stated about KL-Kuantan.i just wanna make sure that the luggage is included when I back from booking no is WRGQNI.tqvm

  • Khairul Husnaini Binti Mohd Khalid

    I have booked flight KUL to KBR on 13.9.19 and KBR to KUL on 15.9.19
    There is a misspelling on the flight ticket zainal annur idris instead of zainal annuar idris. Request the correction to be made.

  • Mikail Haris

    My grandmother is oku..Cannot walk use a wheel chair..We took flight from KL to Penang and paid extra charges for oku facilities.. when we arrived Penang, we had shock that she been asked to use staircase to walk down to arrival Hall. The stewardess claimed they do not receive any info about my grandmother condition..She can,t walk.. They carried her with 4 other airport attendants, risk and dangerous..My grandma was very scared.,. How careless AirAsia staff and careless about old and unable person…We paid the services and keep on inform the counter..Cause AirAsia always guarantee good facilities and well trains the staff to handle oku. Pls remind your staff about AirAsia facilities provided and be more care.

  • Mok pek chee

    sorry booking no NZG9XW..please check for me pending payment …i want cancel pending change my mind..just continue the flight as usual..please contact me urgen my flight coming soon…i cant check in ..and add baggage…no 24 hour contact..then the chat with av.cant solve the problem verry poor

  • Ali Nazar

    Hi my name is ali and my nationality is pakistani and currently i am working in malaysia, my baby just born 1 month ago and i already applied for his passport but i have his malaysian birth certificate. so can we travel from kuala lampur to langkawi

  • Tan Chiu Ling

    While booked ticket i had pay for value package include meal, luggage & pick seat. But i no familiar with booking system so that i think i had miss out to select meal & seat session. When i received confirmation email and i would like to log in Manage Booking to change the seat & meal selection by computer, there was just only add on option with pay addition fee. Problem is i had pay but i was no select the meal & seat i prefer. Please help me how can be change seat & meal with no addition charge.

  • arul mary

    My booking number in ART9RS and UU1MFP from KUL – KCH on 27 October 2019. My mother and husband is unable to ascend and descend steps and cannot walk long distance. I already book wheelchair for my husband online. Can my mother use her own wheelchair. Do i have to pay extra money for my mother. Can i know how the procedure for this.

  • Mehran Dogar


    We are The Youth Republic. We organize international conferences in all parts of the world. One of our conference in Thailand is in November which is the closest one. It will host more than 600 delegates from all around the world including Ambassadors from different countries.

    Our host team will be frequently traveling from one destination to another for global meetings and events handling.

    Our partners include Marriott International with its 30 brands. It would be an honor for us to become a partner of yours as well for our conferences, seminars, and events. We only require your name, and certain discounts or flight services from your company in order to stay on our goal productively and keep on doing more and more for the youth of the world.

    We are hoping for a positive response.

    Team – The Youth Republic


    By reference of PNR: JUQLQD I received a sms from Airasia (dated 25-Sep’2019) that it had changed for flight date, seat. I would like to request for below.
    AK 712 flight (Sin – Kul) departure time 1455pm please change to 2145pm (seat numbers and departure date please remain as the same as revised flight schedule).
    D7 379 flight (Tpe – Kul) seat number 45D please change to 44H (departure date and time please remain as the same as revised flight schedule).

  • hafidz

    1600 85 8888

    cannot be reach.. saying that available from 9 am till 6pm. Now 9.11am but still cannot be reach. Bad customer service ever.


    Today I tried to redeem my Big Point of 422 but due to payment error, unable go through.
    I re-try again to proceed the payment, but the Big Point become 0.
    Kindly advise why the Big Point become 0 which I yet utilise it.


  • Nazeer Khan

    Dear sir/Madam
    I have a flight tomorrow from KL to Langkawi. My wife has some knee problem and uses a stool for prayer. Is it possible she can bring her stool with her. The baggage restriction allows 7 KG.

  • Koh Chee Choong

    Dear AirAsia Customer Service,
    I have submitted a refund claim through your AVA about 2 weeks ago. Case Ref 23034655. I need a urgent reply to my case outcome.
    All your customer service contacts phone seems not working! Does not seem that you have any valid telephone numbers to contact and speak to a real person, not a dumb AVA. Kindly reply to my case outcome to my email soonest possible, thanks.



  • al muzir ahmad narsad

    hello …. i nak tnya semlm sya ada booking tiket… flight sat,14 dec book with airaisa AK5107 Flight one way kota kinabalu sabah to kuala lumpur time 12:30p,-15:00pm saya tak dapat number booking tiket dan ia sudah tolak dari acc bank saya…macam mana cara nak selesai kan nya….call number 0136220878 encik al muzir ahmad narsad…

  • Suntiho

    I have been trying to contact you on your Sydney (Australia number) but it keeps saying “The number you have dialed is not in servie”

    • Rohayati binti Arshad

      saya telah membuat tempahan untuk penerbangan ke Kota Kinabalu untuk 4 orang. Namunbegitu salah seorang dari kami tidak dapat join sebab mengalami kecemasan.Bolehkah tempat beliau diganti dengan orang lain .


    i have check in my flight but unable to check in the other guest as the name is missing one letter. how do i make amentment. tried your live chat but since they are not able to help


    Dear Sir/Ms,

    I, Shirley Subrain and 5 of my friends are booked to travel on Air Asia to DaNang, Vietnam on 11 March 2020 and return on 15 March 2020. I did the bookings for all 6 of us in 2 PNRs, N7TQ2E x4 passengers, names Ms Shirley SUBRAIN, Ms WONG Yeok Kheng, Ms GOON Siew Bee and Ms GOON Sieww Cam, PNR MSQ82V x2 passengers, Ms LIM Gim See and Ms LIM Gim Phaik.

    With the seriousness of the Corona virus spreading rapidly, we would like to check with you if you can refund our tickets for now and we will re-book again when there is a cure for the Corona virus.

    Thank you in anticipation and I am looking forward to a favourable reply as soon as possible.

  • vun yah thin

    Refer to Booking No: R6ULYN

    Pada tarikh 18/2/20 saya nak minta tukarkah jam pada 13:15pm

    Refer to Booking No:D2PLXW
    pada 18/2/20 saya nak minta tukarkan jam pada 13:15pm

    Refer to Booking No:YR73FR
    saya nak cancellkan booking ini sebab double booking

  • Hiew Yat Wah

    Refer to recent Corona Virus outbreak.

    l will be flying to Tokyo on 29/03 & stay until 03/04.

    Kindly update the latest development such as cancel, postpone, etc.

  • Maggie Fan

    Dear Airasia customer support,

    I have tried to call Airasia several times and even waited for more than 1/2 hr but unable to reach. Can you please advise that I would like to cancel flight booking under Mr Tan Kwi Chin and Mr Ho Khang Yi. Booking number : XRF1WB and Booking no. U2PCPJ respectively. Kindly advise what is the penalty charge? Looking forward to hear from you asap. many thanks.
    Maggie / 0173009333 or 0380603433



  • shashi kumar ranggaraja

    I need customer service email address.
    It’s regarding canceling flights due to Covid-19
    I don’t want to talk to AVA!

  • SYL

    I submitted refund request for my flight due to COVID-19 since one month ago & nobody care. I’m a frequent traveler. This will be the last time I book Air Asia.


    I still have one booking number P3TU4K not yet get the credit account refund, the other two booking number SVBZQM and BSY3FC already got the credit account on 25 April 2020. The above refund application done on March 2020.
    Please double check and confirm when can get the balance credit account. I had duplicate case number and new status.
    It is very difficult to chat with AVA.


    Frankie Cheng

  • Tan

    Good day, My booking reference is O451KQ.
    In March this year, i was informed via email that my flight KL-Penang sector was cancelled,
    I bought the ticket in late 2019, and had never used it because of the many cancellations.
    Today ( 29 May 2021) i tried to change via AVA but was not successful, receiving the below message.
    I have not used the flight yet,
    Please advise.

    – Your scheduled flight is not within the eligible date range of the “unlimited offer”. Please refer to the link below for details on eligibility. You may want to stay up-to-date by checking our newsroom below.

    – Your flight is still operating, and is not impacted by a flight cancellation.

  • Mohana

    Hi im Dr Mohana, i hv booked air asia ticket for my maid to go to medan on the 2 june 2021. Her pcr test is positive.
    Hoe do i change her date

  • Kiran

    Dear Customer support team.

    I am planning to Travel from Singapore to Hyderabad via KUL connecting flight on 1st Dec 2021. I will be taking Covid PCR tests in singapore, so is there any requirement to take in KUL airport?

    Its on same day flight..

  • chang jing jing

    Dear management,
    i would like to ask to refund back the rm289 back to my credit account because 5/1/22 the flight is delayed and this cause a lot of inconveniences to me .The flight is from kuching to kuala lumpur on 5/1/22 ,flight number AK 5237,booking number GTPNVL.PLEASE TAKE SERIOUS ACTION ON THIS AND REFUND BACK MY MONEY INTO MY CREDIT COUNT FOR THIS FLIGHT IF YOU DONT ALLOW ME TO MOVE FLIGHT.TRULY DISAPPOINTED WITH THE MANAGMENT .Faster take the PROMPT ACTION OR ELSE YOU WILL LOOSE A CUSTOMER TO MALAYSIA AIRLINE OR OTHER AIRLINES.How can simply change the flight time to so late and disrupt customer plan.Your side should take full responsibility on this and assist to move flight to later date on 5/2/22 or credit back the amount to credit account.Hope to hear from you soon.Thank you.

  • Samantha

    I have just did the credit refund on one of mu flight which cancelled by AisAsia. i would like to know if the credit refund is also included the return ticket. Please advise urgently

  • Jollylen Ginsud

    Im trying to look for airasia number in Malaysia,the number given in this web not in service,please assist me because i have emailed so many times yet given answer but cannot be solved.Can anyone call or email me again,i just wanted to get my credit account since 2020,when the mco just started,officer reply me can be check in the big id account,but only shown 14sep20,how am i to check please assist.Thanks.

  • Christine Chong

    When I check in I purchase for allocated seat. However when it prompts payment successful with the book number it stated “a confirmation email has been sent to …………” the email stated is not my email address. Can I have an explanation?

  • Regina Mat

    i had try too buy a new ticket for my flight on May 2022. anyway i cant found where is my credit account previous. For info, i had cancelled my flight due to Covid – 19 issue in year 2019. im really appreciate if my money can refund direct to me. please advise what should i do. thanks.

  • Ree

    Dear sir,
    I would like to inquire about my flight. I’ve tried talking to AVA but, I think writing to you is much better.
    I and my family of 6 members were supposed to fly to Kuching on 13/2/2022. Unfortunately, I was tested positive for Covid-19 so we did not manage to board the flight and undergo home quarantine for 10 days. My question is, can I request a refund for the flight that we did not manage to board, which was on 13/2/2022? Or is there any way to get compensation, since it was something intendable? My booking number is O6RBRQ. (As for the return flight, no necessary action needs to be taken for now).
    Thank you for your kind understanding in dealing with this matter.
    Hope to hear from you soon.

  • Sheng Pun Goh

    Dear Customer Service Officer,
    For your information, I’ve been trying to communicate with your AVA before, but the system didn’t capture the issues and solve my problems relating to credit account validity as well as missing amount in credit account.
    Please look into these matters seriously and revert back to me promptly.
    Thank you & regards,

  • benjamin nappee

    Booking n° AV7DMF
    we had booked a flight from LOP to CGK on march 30 at 12h00 but has been cancelled by Airasia.
    the new booking departs the same day at 19h50 with is too late for us.
    we have an Etihad flight leaving at 17h55 the same day…
    please refund us.
    Thank you
    Benjamin nappee
    [email protected]

  • Joulyn Haw

    Hi Sir,

    Please be informed that my husband (Yeap Soon Hai) unable to fly back from Johor to Penang due to he is down with Covid-19. Therefore, would appreciate if you could advise is he able to get the refund from AirAsia or can he change the flight schedule after he recovered.


  • Chan Chee Yong

    Dear airasia crew members,

    Kindly advise why my itinerary only shows 7kg but missing 25kg baggage information as what I already bought? Will this affect my check-in procedure or cause me any trouble? looking forward to your reply~

    Refer to below CHEE YONG CHAN (CONFIRMED) Reference No: 10002469722 06 Apr 2022 PEN ✈ SGN

    Best Regards
    Chan Chee Yong

  • Madeleine yong

    Hi, i had do the duplicate bookings for the same date same hotel because of you airasia apps problem . May i know how can i cancel the booking ? (Q348KM)

  • Sugumaran Mariappan

    My name is sugumaran a/l mariappan, ph.0129287295, I booked online no. 17871495201, confirmation no. N5C IPG. I WANT THE DETAILS WHEN I CAN GET THE TICKET.

  • Tan Jing Yee

    Dear Customer Service Officer,

    My previous Booking No: U98C4H (Tan Jing Yee – 6 person). Unfortunately, my husband had an accident and I want to postpone the flight date for my husband and I, so I split it into 2 booking no. (now: U98C4H – 4 person and AZQVNC – 2 person). Since we can’t confirm our flight date right now, appreciate if you can assist to get the refund by transfer the amount of Booking No: AZQVNC to my credit account first and purchase later after he recovered.

    Thank you.

    Regards by,
    Tan JY

  • anne

    Hi sir my name is Ms. Manimehala Nadarajan (Booking No: E9PH5R) departure date 12 May 2022 Langkawi ✈ Kuala Lumpur. Please take note title for this booking should be Ms. Manimehala Nadarajan instead of MR. Please reconfirm/reply me back ASAP.

  • Sandaradura Danusha Randimal De Silva Abeyweera Gunasekara

    Im danusha from Sri Lanka. I have Booked Total 11 Passengers to Malaysia on April 2020 to Malasia From Sri lanka. But Air Asia canceled the flight due to the covid pandemic. Then we transfer the booking amount to credit account for 2 year period and after that again it extend to another one year. But due to the Sri Lanka situation I don’t think that we can travel any more before this given period and airasia flight also stop the flying Sri lanka.

    So I kindly request you to refund the booking amount. Below are the Booking numbers

    Or Please advice me to refund process.
    My air Asia Big member ID – 6100174274

    Waiting for Favorable Reply


  • Thomas Reprich

    It is impossible to speak with anyone at this airline. They hide behind their bot (AVA) and do not publish any phone or email contact details. They truly give the lack of customer service a new meaning.

  • Mandira Ghosh

    I’m India passport holder having valid dependent pass (expiring on 5/11/2022), and my passport is expiring on 5/12/2022. I am planning to travel from India to Malaysia on 19/07/2022. Means I don’t have passport validity of 6 months from the date of travel.
    Can I travel with with situation or I need to apply for a new passport and VISA before travelling back to Malaysia from India.

    Mandira Ghosh

  • Eddie Oung

    Hi Airasia,

    I booked a hotel in airasia superapp and how can i obtain my invoice ? For the tax invoice page i could not get the invoice as mention the booking no could not be found.Please send me the link so that i could get the invoice.Thank you

  • Tun

    My mom, she is 72 years olds .She needs wheelchair service that’s why we paid US 20 dollars in Yangon Airport. But Malaysia Kuala Lumpur Airport, they said no paid and took from $100 Australia dollar and nothing return given to her. That’s why I would like to know how to solve it please.

  • Cheong Choi Wei

    Hi Good evening Customer service officer

    I just wondering why there is no direct flight from KL to Melbourne , Australia now ?

  • Hafiqah Hussain

    I already booked my flight to KL from Kuching and From KL to Kuching. But I don’t receive my booking number via email or message. I accidentally fill the wrong email address. How can I get my booking number from airasia? since that my purchase have been made.

  • Ong

    My available credit is missing, balance read as ZERO.

    My credit account does not auto activate for extension the validity to 36 months for unused credit account as promised by Air Asia.
    Validity date is from 30 July 2022 to 23 May 2022 is less than 36 months.
    Many time login notifications of read as Account is currently undergoing maintenance. Some account service and features will be unavailable.

    i don’t receive any email notification for the auto new expiry date for update of credits account

    i want to use my credit for booking now but the available credit is ZERO

    Ong Siew Lee

  • Ani Anggreani

    Hai, saya ada booking tiket dari Penang ke medan tetapi sudah 24 jam saya belum lagi mendapat email konfirmasi pembelian, bolehkah tuan tolong saya, saya ingin tau berapa nomor tiket tersebut. Terima kasih

  • Cheong Fatt Yan

    I booked a flight ticket today and did online payment through my bank account. Transaction was successful but AirAsia website showed payment didn’t received. Thus i did 2nd online payment transaction again and the same error message show up.

    Later i checked my bank account and confirmed payment transaction went through twice and i end up pay double for the same flight booking AY2E8E.

    Pls cancel one of the payment transaction and refund the money back into my bank account immediately.

    Best regards,
    My contact number is

  • Sarajun Hoda Abdul Hassan

    I was making a booking but it showed payment was not going through. So did again. But I received 2 bookings for same person, same flight.

    . Tried chatting with Eva but it is very confusing. I still don’t know the status


    I need to o use one of it.
    Plse cancel the 2nd double booking and give refund.

  • Abena Ayepah

    I was discriminated against today by your staff at KLIA 2 airport. I’m going to Bangkok with flight AK884. At the check-in desk, your staff asked for my visa, I showed her, I also showed her my work permit but she was just taking pictures of my passport and visa without any explanation and sending it to someone.
    When I queried her, she said she was sending them to her manager for verification.

    I was annoyed and told her she was being a racist towards me because out of the people she was checking in, I was the only one she did that to. I plan to consult a lawyer about this and if she breached my privacy for doing that, I’ll decide on the next steps to take.

    I have evidence of this absurd service and behavior towards me.

  • Christine Gun

    my flight was cancel by airasia due to operational reason re L8GL3K , both journey from KUL to Bali then Bali to Bandung date on 1/12 & 2/12
    Had Tried many times to solve this issue by free change flight , cant get to the right Person for help

    Please show the way to reach the right counter as my flight is due soon

    Thank you

  • Ng Lee Sze

    Hi I want ask for my boarding pass name’s spelling mistake it is fine to pass ? I try to contact air asia customer care they is not responding how ? Is possible to change or how ?

  • sung cha

    Hi there,

    I am Sung and contacting you in relation to my credit account disappeared. To cut the long story short, due to the corona virus my booking was was canceled and Airasia offered me a credit account equivalent to what I had to pay for the booking. Aisasia emailed confirmation about the credit account.
    On Jul 23rd 2021, ADAM GENEAVE, Chief Customer Officer Airasia emailed me “AirAsia extends Credit Account validity to 3 years” but when I checked Big Member Account, my credit account was expired on May 23rd 2022. My booking code was C241XZ. So, I emailed Airasia several times to rectify this but reply emails came from no-reply email address. Therefore, I could not reply. finally last week or so, they emailed me (again from no-reply email address) and said that my case is expired. Is this a joke or what? Or does Airasia earn money by doing such stupid business?

  • Teo Chin Leong

    I suppose the take the flight from KL to Bintulu on 3rd January 2023 5pm (booking no X81B4A) but I was test Covid positive. Can I reschedule my flight?


    i would like to cancel my booking flight B8UN8X, since I double purchased my ticket.
    This happened during my 1st purchased, my payment was unsuccessful, and system air asia asked me to
    changed my method of payment, so i did change twice but still unsuccessful, and system ask to
    book new one,.
    therefore, i made new booking n purchased it, and was successful, suddenly when i go through my account bank
    it showed that i purchased twice, but during my 1st purchased it was unsuccessful.
    now i received 2 booking number which it surprised me. i want to cancel my purchased number booking number B8UN8X, under my daughter name “NURALYSHA MOHD SHARIF”
    and please refund my RM219

  • Abdullah Khan

    I want to change my AirAsia email address my . Please let me know how to change it because edit option is disabled in the app

    Please respond ASAP



    I need an official statement or report from AirAsia for a delay flight from KLIA2 to Kuching on 2 Mar 2023 for insurance claim purpose. Flight AK5204 suppose to depart 9.10 am was delayed more than 2 hours due mechanical problem.My boarding pass no AU3H7Y. Please assist me.

  • Khairie Norsham

    It’s been 14 days already, when can I get my refund. Case number 121368972

    Please help me,I want to go back to university before 19/3 and I haven’t bought a return ticket because there is no refund from air asia

  • Amine BELALA

    Didn’t find a phone contact to check with I want to change a ticket from KL to Singapore to check how much are the fees

  • Lian Suat Fang

    I’m email to airasia twice times but never get any response.I want to cancel my booking and refund.This is my booking number I2GY7C.Can you please call me or ‘email to me let me know how I can make refund for this booking?