Fiji Airways Reservation Office in Sydney, Australia 3

Fiji Airways S/A Air Pacific Limited, trading as Fiji Airways (and formerly as Air Pacific), founded on 1947. It is the flag carrier airline of Fiji. It is based in Nadi and operates international and domestic services to 10 countries and 17 cities around the Pacific Ocean, including Oceania, the United States and Hong Kong. Fiji Airways annually transports almost two-thirds of the visitors to the country.


Fiji Airways Australia Sydney, Address:
Sydney, Level 8 280 pitt street, Sydney NSW 2000

1800 230150, Baggage Service:
Brisbane (07) 3114 1277
Melbourne (03) 8340 8050
Sydney (02) 9693 3248

Email: [email protected]

Working hours
Mon – Fri: 09:00AM to 05:00PM

Fiji Airways Official website:

Fiji Airways Travellers with Disability / Special assistance

For any special assistance, please contact the phone number provided below. Please note that you should notify fiji airways 48 hours prior to your flight at the time of booking

Available 24 hours a day to assist you with your flight reservation requirements.

Fiji Airways worldwide flight reservations number

Calling from Fiji: +679 672 0888 or +679 330 4388

Calling from Australia: 1 800 230 150

Calling from New Zealand: 0800 800 178

Calling from the USA and Canada: 1 800 227 4446

Calling from Mainland China: 400 120 6268

Calling from Hong Kong: +852 3192 7568

Calling from Singapore: 800 852 3666

Calling from Malaysia: 1 800 81 8186

Email: [email protected]

For Medical treatment

If you have an enquiry or need to make a booking for Medical treatment or checks (including a return), please contact us on:

Email: [email protected]

Tabua Club priority reservations

*For Tabua Club Members only.

Operating hours: 8am to 8pm
After hours service: 8pm to 12am and weekends

Phone: +679 3212-410
Email: [email protected]

Fiji Airways Online Check-in: www.Fiji Airways .com/in/gb/online check-in

Note: Check-In online International flights, we welcome check-in three hours prior to flight departure time with check-in closing one hour prior to departure.

Domestic Fiji flights, we welcome your arrival at least 90 minutes prior to your flight departure time, with the Fiji Link check-in counter closing 30 minutes prior to departure.

Check Fiji Airways schedule here: www.Fiji Airways .com/in/gb/flight schedule

Check Fiji Airways flight status here: www.Fiji Airways .com/in/gb/flight status

Fiji Airways baggage services telephone contact numbers:

Fiji Airways Baggage Allowance

View Fiji Airways Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Fiji Airways sales offices (Fiji)

If you want to speak with one of business travel reservations staff in person, please contact

Suva Sales Office
Suva Travel Centre, BSP Life Building, Central Street, Victoria Parade, Suva

Operating hours:

Mon to Fri: 08:00 AM – 04:45 PM
Sat: 08:30 AM – 12:30 PM
Sunday and Public Holidays – Closed

Nadi Sales Office

Nadi Travel Centre, Arrival Concourse, Nadi Airport.

Operating hours:

Mon to Fri: 08:00 AM – 04:45 PM
Sat: 08:30 AM – 12:30 PM
Sunday and Public Holidays – Closed

Fiji Airways Sales Offices & Baggage Services (Lost & Found) in other countries

Contact details for sales offices in other countries

Nadi Baggage Services / Lost & Found

Email: [email protected]
Phone: +679 672 2777 ext. 2417
Mobile: +679 992 2017

Fiji Airways Customer Care & Mishandled Baggage Claim

Your feedback is important to us. Share with us your comments, compliments, and feedback to help us improve our services.

To provide feedback, comments and suggestions or to make a complaint please use this form:

For baggage information please click here.

Fiji Airways Baggage claim form

To submit a mishandled baggage claim for delayed, damaged or lost baggage please use the form in the above link.

Fiji Airways customer care number: +679 672 0777 (option 3)

Working hours: Monday to Friday, 8am – 5pm (FJ Time).

Email: [email protected]

Mailing address:

Customer Care Team,
Fiji Airways Limited,
Maintenance & Administration Centre,
Private Mail Bag, Nadi Airport, Fiji.

For any complaints or comments about Fiji Airways service (other than those related to safety or security which should be submitted to the Federal Aviation Administration and the Transportation Security Administration respectively), may contact the U.S. Department of Transportation Aviation Consumer Protection Division


By mail: Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590

For Media Queries

Email: [email protected]
Freight Phone: +679 672 2694
Email: [email protected]

Corporate Office phone: +679 672 0777
Email: [email protected]

Near-by Airports:

Near-by cities:

Attractions in Australia:

Types of Planes / Air craft available with Fiji Airways

Total fleet: 9

Airbus A330

  • Airbus A330-200
  • Airbus A330-300

Boeing 737

  • Boeing 737-700
  • Boeing 737-800

Boeing 747

  • Boeing 747-400

Queries handled by Fiji Airways Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Tabua club

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3 thoughts on “Fiji Airways Reservation Office in Sydney, Australia

  • Christine Bush

    My family and I (10 persons) travelled to Fiji with Fiji Airlines during December 2019. While we were there a Cyclone came and we had to leave Malolo Island early and stay at Denarau. Flights were cancelled and as we were due to fly out Friday 27 December we had to stay there and pay for extra accommodation and meals, etc. We tried to reschedule flights but could not contact Fiji air either by email or phone, we tried many times and spoke to many other people in the same predicament, who mentioned how bad Fiji Air was at letting everyone know what was happening. We were given no contact until after we arrived back in Sydney and had been home for two days via another airline. Fiji Air finally contacted us and offered us a flight on 31 Dec.!!!! I have never experienced such bad customer service, having no communication is extremely worrying when you are OS. I would have thought that Fiji Air would have a system in place that would allow passengers that were supposed to fly out on the Friday to be first on the planes when they began flying again, not four days later. I feel we should be compensated for these flights. I am very unhappy with Fiji Air and would never fly with them again and will let everyone I know what happened to us.

  • Siuta

    Hi, I booked return flights for my uncle and I from Sydney (SYD) to Tonga (TBU) with Fiji Airways for departure on 15 Feb 2020.
    We had arrived Sat 15 Feb 2020 for check-in and were told by Fiji Airways staff that we could not board the flight without a medical clearance because apparently Tonga border security were not allowing people to enter the country without a med. clearance. However, I had not received any notification about this requirement prior to this and no evidence could be shown by their staff that notification was sent to me.
    We were denied boarding the flight, and the best solution they could do was re-book us on a flight to arrive our destination almost 4 days later than planned, an unreasonable lengthy delay. Which in turn meant that we would miss the funeral we planned to go for and lose out on expenses already paid (i.e. accommodation, baggage, travel). After this, I checked their website and there was no clear warning about needing a med. clearance. Also, when my uncle went to board the re-scheduled flight, he was not even asked for a med. clearance.
    I checked over the phone the day before our original travel (Friday 14 Feb) with Fiji Airways if I needed to worry about anything and was told by the staff member that I only needed a med. clearance if I had travelled to China in the past 14 days. So, I took his word.
    I have asked for refund and compensation for the losses caused by this company’s negligence and got a response that they will not be issuing any such thing. I have lost over $2000 due to this. They have breached consumer guarantees and are not willing to at least provide a refund. Not happy at all.

  • Geoffrey Humphreys

    I have been patiently waiting for the refund that was offered to me as shown in Email from you dated “28/07/2020 7:08 am, Reservations wrote:” Copy below.
    I am starting to think that you are not going to return my money as you said you would in said email. Would you please honor the offer to ” Should you not able to utilize those vouchers by then, then you will get the whole value of the vouchers refunded. “as you wrote in said email, or action on my part to recover the funds owed to me by any means possible.
    I feel greatly wronged by your failure to live up to your offer, I seem to have foolishly thought that you would honor the offer YOU made me, my health has declined & Covid has hurt my finances as well as yours. To my credit I have been able to pay all of my debts & financial obligations, a possition that you dont seem to have as high on your moral code.

    Hoping for an end to this matter.
    Geoffrey Humphreys

    P.S. I also would like to express my thanks for the way YOU ignored my previous Email.

    ——– Forwarded Message ——–
    Subject: Re: our bookings
    Date: Thu, 13 Jan 2022 11:14:38 +1000
    From: Geoffrey Humphreys
    To: Reservations


    Adi Litia Cava
    As we have been unable t use our credit for these flights I would like to have our fares returned in full as you stated in the email I received below stating ” Should you not able to utilize those vouchers by then, then you will get the whole value of the vouchers refunded.”

    Will the funds be sent directly to me in the form of a cheque or do you wish to transfer the funds to my bank account?


    Geoffrey Humphreys

    On 28/07/2020 7:08 am, Reservations wrote:
    > Bula Mr. Geoffrey,
    > Thank you for your email and we hope all is well. Please note that below are the options that we have for you.
    > Refund is permitted, but it will be as per fare rules. Therefore, should you wish to proceed with the refund it will only be a taxes only refund for both of your tickets. Since all tickets are non-refundable.
    > Or, have the whole values of the tickets transferred to a travel voucher that can be used on any destination that Fiji Airways fly to. It also can be utilized from now till the 31st of December, 2021. Should you not able to utilize those vouchers by then, then you will get the whole value of the vouchers refunded. But if you book your new flights with the voucher then you’ll need to pay for the fare difference if there’s any.
    > Please note that this can be processed through your travel agent and should they need further clarifications then they can contact us directly.
    > I hope this clarifies.
    > V