Fiji Airways Reservation Office in Sydney, Australia 3

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3 thoughts on “Fiji Airways Reservation Office in Sydney, Australia”

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  Reply ↓

  Christine Bush January 25, 2020 at 11:44 pm

  My family and I (10 persons) travelled to Fiji with Fiji Airlines during December 2019. While we were there a Cyclone came and we had to leave Malolo Island early and stay at Denarau. Flights were cancelled and as we were due to fly out Friday 27 December we had to stay there and pay for extra accommodation and meals, etc. We tried to reschedule flights but could not contact Fiji air either by email or phone, we tried many times and spoke to many other people in the same predicament, who mentioned how bad Fiji Air was at letting everyone know what was happening. We were given no contact until after we arrived back in Sydney and had been home for two days via another airline. Fiji Air finally contacted us and offered us a flight on 31 Dec.!!!! I have never experienced such bad customer service, having no communication is extremely worrying when you are OS. I would have thought that Fiji Air would have a system in place that would allow passengers that were supposed to fly out on the Friday to be first on the planes when they began flying again, not four days later. I feel we should be compensated for these flights. I am very unhappy with Fiji Air and would never fly with them again and will let everyone I know what happened to us.

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  Reply ↓

  Siuta February 27, 2020 at 11:19 am

  Hi, I booked return flights for my uncle and I from Sydney (SYD) to Tonga (TBU) with Fiji Airways for departure on 15 Feb 2020.
  We had arrived Sat 15 Feb 2020 for check-in and were told by Fiji Airways staff that we could not board the flight without a medical clearance because apparently Tonga border security were not allowing people to enter the country without a med. clearance. However, I had not received any notification about this requirement prior to this and no evidence could be shown by their staff that notification was sent to me.
  We were denied boarding the flight, and the best solution they could do was re-book us on a flight to arrive our destination almost 4 days later than planned, an unreasonable lengthy delay. Which in turn meant that we would miss the funeral we planned to go for and lose out on expenses already paid (i.e. accommodation, baggage, travel). After this, I checked their website and there was no clear warning about needing a med. clearance. Also, when my uncle went to board the re-scheduled flight, he was not even asked for a med. clearance.
  I checked over the phone the day before our original travel (Friday 14 Feb) with Fiji Airways if I needed to worry about anything and was told by the staff member that I only needed a med. clearance if I had travelled to China in the past 14 days. So, I took his word.
  I have asked for refund and compensation for the losses caused by this company’s negligence and got a response that they will not be issuing any such thing. I have lost over $2000 due to this. They have breached consumer guarantees and are not willing to at least provide a refund. Not happy at all.

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  Reply ↓

  Geoffrey Humphreys April 27, 2022 at 9:28 am

  I have been patiently waiting for the refund that was offered to me as shown in Email from you dated “28/07/2020 7:08 am, Reservations wrote:” Copy below.
  I am starting to think that you are not going to return my money as you said you would in said email. Would you please honor the offer to ” Should you not able to utilize those vouchers by then, then you will get the whole value of the vouchers refunded. “as you wrote in said email, or action on my part to recover the funds owed to me by any means possible.
  I feel greatly wronged by your failure to live up to your offer, I seem to have foolishly thought that you would honor the offer YOU made me, my health has declined & Covid has hurt my finances as well as yours. To my credit I have been able to pay all of my debts & financial obligations, a possition that you dont seem to have as high on your moral code.

  Hoping for an end to this matter.
  Geoffrey Humphreys

  P.S. I also would like to express my thanks for the way YOU ignored my previous Email.

  ——– Forwarded Message ——–
  Subject: Re: our bookings
  Date: Thu, 13 Jan 2022 11:14:38 +1000
  From: Geoffrey Humphreys
  To: Reservations

  Bula,

  Adi Litia Cava
  As we have been unable t use our credit for these flights I would like to have our fares returned in full as you stated in the email I received below stating ” Should you not able to utilize those vouchers by then, then you will get the whole value of the vouchers refunded.”

  Will the funds be sent directly to me in the form of a cheque or do you wish to transfer the funds to my bank account?

  Vinaka,

  Geoffrey Humphreys

  On 28/07/2020 7:08 am, Reservations wrote:
  >
  > Bula Mr. Geoffrey,
  >
  > Thank you for your email and we hope all is well. Please note that below are the options that we have for you.
  >
  > Refund is permitted, but it will be as per fare rules. Therefore, should you wish to proceed with the refund it will only be a taxes only refund for both of your tickets. Since all tickets are non-refundable.
  > Or, have the whole values of the tickets transferred to a travel voucher that can be used on any destination that Fiji Airways fly to. It also can be utilized from now till the 31st of December, 2021. Should you not able to utilize those vouchers by then, then you will get the whole value of the vouchers refunded. But if you book your new flights with the voucher then you’ll need to pay for the fare difference if there’s any.
  >
  > Please note that this can be processed through your travel agent and should they need further clarifications then they can contact us directly.
  >
  > I hope this clarifies.
  >
  > V