The Canadian Transportation Agency (CTA) Customer Care Phone number, Email, Hours, Address, Website
For any questions, comments, or a complaint regarding air travel or baggage, contact Canadian Air Transport Security Authority (CATSA)
Website: https://rppa-appr.ca/eng/
Canadian Transportation Agency
60 Laval Street, Unit 01, Gatineau, QC
J8X 3G9
Tel.: 1-888-222-2592
Fax: 819-997-6727
TTY: 1-800-669-5575
Call-center open hours: Monday to Friday, from 8:00 am until 8:00 pm EST
Email:Ā [email protected]
How to file an airline complaint to The Canadian Transportation Agency (CTA) if airline does not give a proper response?
Before making the complaint, write a report to the airline directly onlineĀ and wait for 30 days to reply. After that you can submit the complaint through The Canadian Transportation Agency (CTA) for the proper response.
- You can submit the complaint online
- Click yes or no if you have contacted the airline
- If yes, you are required to submit the proof (digital copies, screenshots / photo proof of email / online complaint form / confirmation message received from the airline)
- Upload the document
- Describe your issues
- Enter the flight and booking details
- Enter the personal details, contact details
- Review the application and submit the complaint
What are the deadlines / last date to file a complaint (Baggage / Flight delay / cancellation) with the airline?
File a claim with in the mentioned days
Damaged baggage: within 7 days of receiving your baggage.
Delayed baggage: within 21 days of receiving your baggage.
Lost baggage: as soon as possible. Your baggage is considered lost when it is delayed for 21 days or when the airline admits to losing the baggage before 21 days.
Flight delays/cancellations: file a request for compensation with the airline within 1 year of the delay or cancellation. The airline has 30 days to make a payment or explain why not.
How to find the status of your case / complaint (Air travel, Accessibility, Rail and marine complaints)?
- Visit https://portail-portal.otc-cta.gc.ca/en/case-status-enquiries
- You can check the case by entering the number or search by contact information (Air Travel Complaints)
*The wait time for anĀ air travel complaintĀ to be reviewed can be more than 18 months