ZIPAIR (ZIPAIR Tokyo) is a new budget airline which was established on July 31, 2018 and Commenced operations on May 14, 2020. ZIPAIR has fleet of Boeing787-8ļ¼290seatsļ¼2Aircraft.
Company Name (Trading Name): ZIPAIR Tokyo Inc.
ZIPAIR in Tokyo, Japan contact Address, Phone, Email, Check-in and Website
ZIPAIR Head office Address:Ā Terminal1, Narita International Airport, Narita City, Chiba 282-0011 Japan
Address: Zipair’s headquarters is located at 1-1 Sanrizuka Aza Goryo Ranch, Narita.
Business Hours: Japanese/Korean/Chinese/Thai: 10:00 ~ 19:00 (Japan Standard Time)
English language support: 24 hours
For Inquiries via Phone: 0570-015-210 (From outside Japan: +81-3-6863-5373, From the U.S.: 1-888-820-6002 (Toll Free))
From outsides the U.S.:+82-2-2023-6456
Note: ZIPAIR allows for phone-based inquiries from passengers requiring special assistance or passengers with children. Other passengers are asked to use our chat or email based services. Charges applied to the phone call will be borne by caller. Customers in the U.S. who have a hearing or speech impairment and who use a text telephone (TTY) can call via the National Relay Service by dialing 711.
For regarding infants, wheelchairs, medical devices/ lost baggage /damaged baggage/mistaken baggage: [email protected] ļ¼Englishļ¼
In Japanese: [email protected]
In Korean: [email protected]
In Chinese: [email protected]
In Thai: [email protected]
Website: http://www.zipairtokyo.com/en/
ZIPAIR Flight Status: https://www.zipair.net/en/flight_status
ZIPAIR Baggage Allowance
ViewĀ ZIPAIR Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.
ZIPAIR Code: TZP
How to make a ticket reservation in ZIPZIR?
Purchase the Tickets 90 minutes prior to your flight departure.
- For booking reservation please visit here
The following age classifications apply when making reservations with ZIPAIR.
| Travellers Age | Travel conditions |
| Adult (15 years or above) |
|
| Child A (12 – 14 years) |
|
| Child B (7 – 11 years) |
|
| Child C (2 – 6 years) |
|
| Infant (0 – 1 year) |
|
How to Check-in in ZIPAir?
Passengers can make your check-in between 3 hours to 1 hour before departure time (Depending on the number of passengers, check-in procedures may start earlier than planned.). You can contact at Check-in Counter at least one hour before departure. You will unable to board after the deadline.
* Passengers requiring special assistance should arrive at the Check-in Counter 2 hours before departure.
Where you can find ZIPAIR Check-in Counters in the following Airports?
| Airport Name | Check-in counters location |
| Tokyo-Narita International Airport | 4th floor of the north wing of Terminal 1. |
| Seoul-Incheon International Airport | 3rd floor of the Terminal 1. |
| Manila-Ninoy Aquino International Airport | 3rd floor of the Terminal 1. |
| Bangkok-Suvarnabhumi International Airport | 4th floor of the Terminal. |
| Singapore Changi International Airport | 2nd floor of the Terminal 1. |
| Honolulu-Daniel K. Inouye International Airport | 2nd floor Lobby4 of the Terminal 2 |
| San Francisco International Airport | 3rd floor of the International Terminal. |
| San Jose International Airport | Ground floor of the Terminal B. |
| Los Angeles International Airport | Level 3 of the Tom Bradley International Terminal. |
Types of Planes / Air craft available with ZIPAIR
- ZIPAIR fleet: Boeing 787-8 (7 Aircrafts)
Queries handled by Tarco Air Customer care:
Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class.
Is there any problem with reaching the ZIPAIR head office in Tokyo, Japan Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the ZIPAIR head office in Tokyo, Japan: (click on the stars below)
I was not allowed entrance to Japan because the country closed down to foreign independent travelers. Zipair refuses to refund my ticket despite extenuating circumstances that should supersede policies that exploit a worldwide pandemic for their own selfish profit. I have tried to find a way to contact the company but am only allowed access via chat & they tell me they are too busy to pass my info on to a supervisor. I tried to find an email but my message was blocked. This company lacks honor & compassion & should be shut down for unfair business practice. I pray they see the error of their money hungry ways & work to redeem themselves by understanding the customers that support their business at people & not ticket numbers & profit.
Their customer support sucks and after they damage your suitcase, no one will help you to file a claim. You just get the run around. Ask to talk to a manager and they just say no. Unbelievable.
Hi,
We have booked our ticket from kathmandu to Narita Japan but at the time of payment not any official information provided to get visa apply for Thailand transit.But now in our airport the Thai smile airlines staff told us for visa and ask us to purchase other ticket from Thailand to Narita because you doesn’t have agreement with Thai smile for transit.
It’s an fraud and mis guided by such reputed airlines company with there passengers.
Please advice us what to do I am now here at Tribhuvan international airport kathmandu.
Good morning,
I booked a returnticket NRT-BKK with SUPERSAVER ref. nr. B2AVHH. In that document the first name of my wife is misspelled. But in the booking invoice of the Air Asia departureflight the name of my wife is spelled correct: CHRISTHILDE KLEIN. That means in my opinion that I did not make a mistake and transferred the right name to the Travelagent (SUPERSAVER) who made the booking.
The ZIPAIR invoice shows no passenger names and refers only to adults. How can I be sure that somewhere maybe there has been a little error or mistake of which I am the victim. It can easily happen. So maybe the name of my wife is spelled correctly in your administration and is it possible to correct that in the bookingpapers. In that case I can travel in and out of Japan without concern.
Many thanks in advance, Drs. R. Beer
The Air Asia invoice of the booking shows the correct names of both passengers and RONALD BEER. That means in my opinion that I
The ZIPAIR booking receipt B2AVHH shows no names and refers only to adults.
Please would you be so kind as to forward this email to the right department ?
Many thanks in advance,