Due to the novel CoronaVirus (nCoVid 19), many countries restricted the travel. Update your contact details via Manage booking to receive the latest updates or notifications regarding coronavirus or any updates in Etihad airline. Customers can also check the website for the latest flight updates, rebooking and refund options.
Etihad Airways Guest Contact Centre
Passengers who would like to change their travel dates or cancel their Etihad flights, please contact the below numbers.
UAE – (+971) 600 555 666
Mainland China – (+86) 400 882 2050
Hong Kong – (+852) 3071 3221
Local call centre numbers: https://www.etihad.com/en/help/contact-us
Etihad Flights have been suspended to the following destinations due to CoronaVirus (nCoVid 19)
Etihad Flights have been suspended to United Arab Emirates
United Arab Emirates
- Bahrain, Kuwait, Oman and Saudi Arabia: 9Â March 2020 – 20 May 2020
- Operates one daily flight to Riyadh, Jeddah, Dammam from Abu Dhabi.
- Medina flights have been suspended.
Etihad Flights have been suspended between Abu Dhabi and Medina
Saudi Arabia
- From from 11th March until further notice.
- Operate one daily flight to Riyadh, Jeddah and Dammam (only for Saudi Arabia nationals)
Etihad Flights have been suspended to Mainland China and Hong Kong
Mainland China and Hong Kong
- Daily flights suspended between Abu Dhabi and Shanghai.
- Three flights per week between Abu Dhabi and Chengdu,\
- Daily flights between Beijing and Nagoya, Japan.
- Flights between Abu Dhabi and Hong Kong – 21 February and 28 March
- Daily flights between Abu Dhabi and Beijing continues    (Passengers from Beijing will be subject to temperature screening prior to landing in Abu Dhabi)
Etihad Flights have been suspended to Thailand
Thailand
- Thailand – From 25 February 2020 until further notice.
- Flights between Abu Dhabi and the Thai destinations of Bangkok and Phuket continue to operates (Note: Passengers travelling will be subject to temperature screening prior to landing in Abu Dhabi, and additional screening on arrival.)
Etihad Flights have been suspended between Abu Dhabi and Milan
Italy
- Two daily flights suspended between Abu Dhabi and Rome, with the final flights, EY 85 to Rome and EY 86 to Abu Dhabi, operating on Saturday 14 March.
Etihad Flights have been suspended to Bahrain
Bahrain
- Flights between Abu Dhabi and Bahrain suspended.
- Flight EY 375, departing Abu Dhabi at 12.45pm, and flight EY 376, departing Bahrain at 2.50pm, have been suspended until further notice.
For more details, visit https://www.etihad.com/en-in/travel-updates/covid-19
Etihad Airline Refund or Rebooking due to Coronavirus
Passenger who wants refund for the booked flight or rebook the flight on another date, you can contact the travel agent or Etihad office directly.
If you have booked the flight ticket directly with Etihad, you can visit here. Customers who booked with a travel agent must contact them for a refund.
To know more details for travel restrictions due to CoronaVirus (nCoVid 19) on many countries, visit here