Hainan Airlines Customer Care Phone number | Email

Hainan Airlines Co., Ltd. is an airline headquartered in Haikou, Hainan, People’s Republic of China. It is the largest civilian-run and majority state-owned air transport company, making it the fourth-largest airline in terms of fleet size in the People’s Republic of China, and tenth-largest airline in Asia in terms of passengers carried.

Hainan Airlines Official website: www.hainanairlines.com

Hainan Airlines Online Check-in: https://www.hainanairlines.com/CN/GB/Check-in

Check Hainan Airlines schedule here: https://www.hainanairlines.com/HUPortal/dyn/portal/

Check Hainan Airlines flight status here: https://www.hainanairlines.com/CN/GB/flight-status

Hainan Airlines Baggage Allowance

Hainan Airlines Baggage

View Hainan Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges in the above link.

Hainan Airlines Customer care / support

Hainan Airlines Contact Centre: +86-898-95339

Email: [email protected]

Hainan Airlines Contact Centre Business hours: 24-hour hotline

Hainan Airlines Special assistance

Travel during pregnancy in Hainan Airlines

Pregnancy rules in Hainan Airlines:

  • Expectant mothers can travel in Hainan Airlines till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
  • After 29 th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
  • You must apply for medical clearance by submitting a medical information form (MEDIF): Medical Certificate

For any special assistance, Contact: https://www.hainanairlines.com/HUPortal/dyn/portal/DisplayPage

How to change mistakes in your name, flight date and refund ticket in Hainan Airlines?

View How to change mistakes in your name, flight date and refund ticket in Hainan Airline through the above link.

How to Web Check-in in Hainan Airlines?

Procedure to do web check-in or online check-in in Hainan Airlines

  1. Visit https://www.hainanairlines.com/CN/GB/Check-in
  2. Select ‘Plan & Book’ – ‘Manage my bookings’ – ‘Check in’ section.
  3. Enter the “Last name” and “ID Number”.
  4. Click on “Check-in”.


Types of Planes / Air craft available with Hainan Airlines

  • Boeing 787-9
  • Boeing 787-8
  • Airbus 330-300
  • Airbus 330-200

Hainan Airlines Offices Worldwide

View the List of Hainan Airlines Office worldwide through the above link.

Download Hainan Airlines App for Apple (iphone, ipad, mac) / Android (ios) Users

Hainan Airlines Social Media Contacts

Queries handled by Hainan Airlines Customer care:

Flight Ticket Booking, Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Fortune Wings Club (Frequent Flyer).

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