IATA Africa & Middle East
IATA’s regional office for the Africa and Middle East (AME) is based in Amman and, along with its country offices, sustain the extraordinary dynamism of region by responding to the needs of member airlines, member airlines, accredited travel and cargo agents as well as industry partners.
IATA maintain close relations with governments, their agencies, the International Civil Aviation Organization Middle East (ICAO-MID), the African Airlines Association (AFRAA), the African Civil Aviation Commission (AFCAC), the African Union, airports, air navigation service providers and regional airline associations.
Address:
IATA Morocco, 14 Rue Proepere Merimee, Val Fleuri 4th Floor, No 4, CasablancaWorking hours
IATA Customer Service number
For any queries or information for Airlines, Travel Agents, Cargo Agents (BSP, CASS, Accreditation), contact IATA customer care number.
IATA phone number for Travel and cargo agent: +962 (6) 5939922
IATA phone number for airlines: +962 (6) 5939922
Email:
Fax:
IATA website: http://www.iata.org/Pages/default.aspx
IATA Dangerous Goods hotline
For any information concerning the shipment of dangerous goods, please contact
IATA cargo Website: http://www.iata.org/cargo
IATA Dangerous Goods Hotline: 1-514-390-6770
Email: [email protected].
About IATA
The International Air Transport Association (IATA) is the trade association for the world’s airlines.
IATA has 54 offices in 53 countries. It represents some 280 airlines from 120 countries. Flights by IATA members represents 83% of total traffic (RTK: Revenue Tonne Kilometers).
The IATA regional pages are your access to regional information, such as industry issues, safety and security, agency programs and regional planning, regulatory public policies, and more.
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Hi there
Can I have IATA’s phone number representation in Morocco?
Thank you in advance
Krgds
Hello, can I have IATA official number in Morocco / Casablanca ?
On April 24 2022, my family and I had quite a terrible experience with Turkish Airlines that we feel should not fall on deaf ears.
We arrived to the Turkish Airlines check-in counter in Marrakech airport at 1pm where we were met by a woman (second register to the left/after the business check in line–please check the Marrakech airport records to see who the employee was) who was incredibly rude and unaccommodating.
In line with what we were told by our hotel, the airlines on the phone and our online research, we provided a PCR test that was taken 48 hours prior to flying.
The woman at the desk not only refused to let us on our flight but also failed to tell us that we could make our connection in Istanbul and take an additional test during our transit so that we may enter the US without a problem.
Her misinformation and decision to withhold airline information from us created a huge list of problems for us in the following ways:
1. We had to reschedule for a later flight with our connection now being prolonged to an entire 8 hours in Istanbul.
2. 2 ticket holders had to miss a full day of work
3. We had to spend money (450 EU) on new PCR tests and (120 EU) on taxis to the PCR testing facilities, the hotel and back to the airport
4. (The biggest issue) Upon all the chaos of managing our new tickets, pcrs and 6 baggages of luggage, 1 of our luggages was stolen WITHIN THE MARRAKECH airport.
When I asked about the stolen baggage, while 2 employees were quite helpful in escorting me to the lost and found, the baggage was not found and I was directed to the police. The police yelled at me for not having a photo of my suitcase (which i’m not quite sure how many people just have at their disposal), they also refused to file a police report and review the security camera’s footage of the time slot during which the bag was taken.
This was incredibly unprofessional, accommodating, and even scary at times as I felt like I wasn’t just being refused my rights to report a felony but also attacked for requesting to do so. There was quite literally no one else to speak to. I was told to get on my flight and speak to the Turkish airlines customer service desk in Istanbul. When we arrived and I found the desk, my complaints fell on deaf ears. I was hardly even acknowledged by the Turkish airlines employee. In fact, it took a Turkish woman who was undergoing a different problem with Turkish Airlines who was in the same line as me, to approach the man at the counter and demand acknowledgement in Turkish because he simply did not want to deal with anyone in the line that did not speak Turkish. This doesn’t make sense as his job is to deal with international clients, yet he was not even fit to speak with English-speaking customers.
All in all there was a general feeling of personal attack, mistreatment, and truly a nightmarish experience for me and my family with Turkish airlines and the Marrakech Airport (RAK). The stolen suitcase was filled with personal items, some irreplaceable, and well over 2000 EU in stolen belongings.
We are looking to resolve this matter as justly as possible, primarily looking into the case of the stolen bag. I look forward to hearing back from an authoritative representative of the airline that can help us resolve these matters immediately.