Turkish Airlines City Office in Dusseldorf, Germany 3


About Turkish Airline:
Turkish-airline-logo
Turkish Airline was founded on 20th May 1933. Turkish Airlines is the national flag carrier airline of Turkey, headquartered at the Turkish Airlines General Management Building on the grounds of Atatürk Airport in Yeşilköy, Bakırköy, Istanbul.As of July 2015, it operates scheduled services to 290 destinations in Europe, Asia, Africa, and the Americas, making it the fourth-largest carrier in the world by number of destinations, as of 2014.

Turkish Airline Dusseldorf City Office Address: Graf-Adolf-Platz 1-2 40213, Dusseldorf, Germany

Turkish Airline City office contact numbers: +49 69 86 799 849 / +90 (850) 333 0 849 / +49 (211) 385 426 0

Email: [email protected]

Fax: N/a

Working hours: Monday-Friday 08:00-16:30.Tickets are available from the airport sales office.

Map: View direction here

Official website: http://www.turkishairlines.com/

Check your flight status here: www.turkishairlines.com/flightstatus

Turkish Airline baggage services telephone contact numbers:

For baggage inquiries : Turkish airline baggage inquiries

Customer Relation

For your feedback / Complaints, comments: +90 850 333 0 849

Miles & Smiles Call Center

You can call us to become a member for free and for all your questions about card advantages, awards and your mileage account Phone: +90 850 333 0 849

Turkish Airlines General Management

Address: Turkish Airlines General Management Building Ataturk Airport, Yesilkoy 34149 Istanbul Turkey

Phone: +90 212 463 63 63

Fax: +90 212 465 21 21

Near-by Airports: Dusseldorf International Airport, Dortmund Airport, Weeze Airport

Attractions in Dusseldorf: Konigsallee, Kaiserteich, Kugelbrunnen, Graffiti Kunst von Naegeli

Turkish Airlines Customer Care Support

View the above link to know the Turkish Airlines customer care address, phone number, email and other services available.

Turkish Airlines Baggage Allowance

British Airways Baggage

View Turkish Airlines Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.

List of Turkish Airlines Offices

Find Turkish Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country

How to Web Check-in in Turkish Airlines?

Procedure to do web check-in or online check-in in Turkish Airlines

  1. Visit https://www.turkishairlines.com/en-in/flights/manage-booking/
  2. Select ‘Flights’ – ‘Manage Booking’ section.
  3. Enter the “Reservation code (PNR)” and “Passenger surname”.
  4. Click on “Check-in”.

How to change mistakes in your name, flight date and refund ticket in Turkish Airlines?

Click the above link to view the procedure to change flight date / postpone / cancel and get refund in Turkish Airlines.

Travel during pregnancy in Turkish Airlines

Pregnancy rules in Turkish Airline:

  • Expectant mothers can travel in Turkish Airline till 36th week of the Single pregnancy and 32 week for multiple pregnancy.
  • After 28th week, a medical certificate is required to travel which stated that you are fit to travel from your doctor or midwife.
  • You must apply for medical clearance by submitting a medical information form (MEDIF).

Types of Planes / Air craft available with Turkish Airline

Total fleet: 333

  • Airbus A340-300
  • Airbus A330-300
  • Airbus A330-200
  • Airbus A321-200
  • Airbus A320-200
  • Airbus A319-132/100
  • Boeing B737-800
  • Boeing B737-700
  • A310 CARGO
  • A330-200F CARGO
  • Boeing 777-300ER
  • Boeing B737-900 ER
  • Embraer E195
Queries handled by Turkish Airline Customer care:
Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles&Smiles

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3 thoughts on “Turkish Airlines City Office in Dusseldorf, Germany

  • Romaiz Ali Ikram

    Dear Turkish Airlines,
    1. I was traveling from Koln/Bonn (CGN) Airport Germany to Jinnah International Airport Karachi on flight # TK 1674 on 24 November 2018. My flight got late and it took more than 2 hours to take off from the scheduled time due to which i missed my next connecting flight from Ataturk Istanbul Airport to Jinnah International Airport Karachi. I was told initially by the staff of Turkish airline that the flight was only 1 hour late but it was 2 hours late and from that time I have been informed to your staff that how important to take my next connecting flight. Once i reached at Ataturk Istanbul Airport my next connecting flight TK-708 had already gone. I work in Zalando as a Picker for almost 1.5 years and the core reason for this travel is to appear in my Final Examinations in Bachelors of Commerce.
    2. From here starts a new struggle, I was given the boarding pass at Ataturk Istanbul Airport for a flight which was after 24 hours. Moreover, I was not provided with the visa or anything. I got the visa by myself after paying 54.26 Euros visa fees without any help or support of Turkish Airlines staff and after being ridiculed for 6 hours on Ataturk Istanbul Airport I finally got a room to sleep at night, but again it was shocking to know that I had to checked out from the hotel by 1200 hours otherwise I would be charged. I took that bait too and went to the airport from the hotel directly although my flight was after 9 hours at 2135 hours with the idea that I could make the most of it and this could be the blessing in disguise. I reached airport at 1100 hours and wanted to take part in the Tour Istanbul on Sunday from 1200 to 1800 hours but I was told that I can’t do so as I’ve already taken the hotel accommodation facility and can’t take tour Istanbul. So I was stranded again on the Ataturk Airport Istanbul for another 10 hrs. 16 hours of being stranded on the same airport within the last 24 hours is nobody’s dream when they are flying with the best airline in the whole of Europe. But this doesn’t end here. Once I reached at my final destination one of my luggage was missing as well. My all essentials was in that missing bag meaning again I had spend my hard earned money to buy some essentials.
    3. However, i concluded that lost of my next connecting flight, spend 16 hours on Ataturk Airport Istanbul and lost of bag at Jinnah International Airport Karachi and missed my examination.
    4. Apropos, this is very painful and mental torture for me to travel with Turkish Airlines.
    5. Now, I would have to appear in the supplementary examinations meaning I would have to overstay than initially planned and I am not sure whether my employer Zalando would give me the desired holidays as my total quota of holidays have already been exhausted. I might have to end up losing my job.
    6. Moreover, I came to know that if one’s flight is delayed in Europe for more than 3 hours they are entitled to 600 euros in compensation as well as a full ticket refund. (Ref: http://versuslaw.co.uk/services/flight-delays/delayed-flight-claim/)
    (http://versuslaw.co.uk/services/flight-delays/lost-luggage/)
    7. Therefore, you are requested to pay the compensation at the earliest. Your cooperation in this regards will be highly appreciated, please.

    Best regards,
    Romaiz Ali Ikram.

  • Romaiz Ali Ikram

    Dear Turkish Airlines,
    I was traveling from Koln/Bonn (CGN) Airport Germany to Jinnah International Airport Karachi on flight # TK 1674 on 24 November 2018. My flight got late and it took more than 2 hours to take off from the scheduled time due to which i missed my next connecting flight from Ataturk Istanbul Airport to Jinnah International Airport Karachi. I was told initially by the staff of Turkish airline that the flight was only 1 hour late but it was 2 hours late and from that time I have been informed to your staff that how important to take my next connecting flight. Once i reached at Ataturk Istanbul Airport my next connecting flight TK-708 had already gone. I work in Zalando as a Picker for almost 1.5 years and the core reason for this travel is to appear in my Final Examinations in Bachelors of Commerce.
    From here starts a new struggle, I was given the boarding pass at Ataturk Istanbul Airport for a flight which was after 24 hours. Moreover, I was not provided with the visa or anything. I got the visa by myself after paying 54.26 Euros visa fees without any help or support of Turkish Airlines staff and after being ridiculed for 6 hours on Ataturk Istanbul Airport I finally got a room to sleep at night, but again it was shocking to know that I had to checked out from the hotel by 1200 hours otherwise I would be charged. I took that bait too and went to the airport from the hotel directly although my flight was after 9 hours at 2135 hours with the idea that I could make the most of it and this could be the blessing in disguise. I reached airport at 1100 hours and wanted to take part in the Tour Istanbul on Sunday from 1200 to 1800 hours but I was told that I can’t do so as I’ve already taken the hotel accommodation facility and can’t take tour Istanbul. So I was stranded again on the Ataturk Airport Istanbul for another 10 hrs. 16 hours of being stranded on the same airport within the last 24 hours is nobody’s dream when they are flying with the best airline in the whole of Europe. But this doesn’t end here. Once I reached at my final destination one of my luggage was missing as well. My all essentials was in that missing bag meaning again I had spend my hard earned money to buy some essentials.
    However, i concluded that lost of my next connecting flight, spend 16 hours on Ataturk Airport Istanbul and lost of bag at Jinnah International Airport Karachi and missed my examination.
    Apropos, this is very painful and mental torture for me to travel with Turkish Airlines.
    Now, I would have to appear in the supplementary examinations meaning I would have to overstay than initially planned and I am not sure whether my employer Zalando would give me the desired holidays as my total quota of holidays have already been exhausted. I might have to end up losing my job.
    Moreover, I came to know that if one’s flight is delayed in Europe for more than 3 hours they are entitled to 600 euros in compensation as well as a full ticket refund. (Ref: http://versuslaw.co.uk/services/flight-delays/delayed-flight-claim/)
    (http://versuslaw.co.uk/services/flight-delays/lost-luggage/)
    Therefore, you are requested to pay the compensation at the earliest. Your cooperation in this regards will be highly appreciated, please.

    Best regards,
    Romaiz Ali Ikram.

  • Mehmet Kadir Bek

    As a customer I was really disappointed how your customer service works. Due to a overbooking we stayed more than 12 ours in Istanbul. They offered us to stay in hotel and bring us later to airport. In fact they did BUT: after the flight process of our Orginal flight was done no one take really care about us. We found by ourself the office. The booking change process tooks more than 2 ours instead of 20 minutes promising. We people care service we decided to pass because of the 50 people of standing the line. On desk was working only one person. At hotel desk service the conditions was not better. Even on on Turkish airlines ticket sales office- mi chance to get your money back. ( a huge company like TA starting with 0 cash register , even in evening – no cash in revenue! A policy of keep the cash back )
    So we spent more than 5 ours until we got to hotel and therefore also 1 our longer.

    Turkish Airlines- your customer service is bad. The staff is friendly but your service need to be better. Best service is in cabin!

    PS: if Turkish airlines to offer your due to overbooking to stay ( even the conditions soft they sound nice, DONT TAKE IT, YOU WILL REGRET IT )