Lufthansa Hong Kong Reservation Office Phone number, Address, Email, Working hours, Google map location
About Lufthansa:
Lufthansa was founded on 1953 and commenced operations on 1955. It is the largest German airline and, when combined with its subsidiaries, also the largest airline in Europe, both in terms of passengers carried and fleet size. It operates services to 18 domestic destinations and 197 international destinations in 78 countries across Africa, the Americas, Asia, and Europe, using a fleet of more than 260 aircraft.
Lufthansa Hong Kong Reservation Address: Hong Kong, Hong Kong
Reservation office telephone contact numbers: +85228682313
Email: team.shaxr@dlh.de
Working hours: Monday-Sunday 09:00 – 20:00
Map: View location here
Official website: http://www.lufthansa.com/
Online Check-in: www.lufthansa.com/online check-in
Check your flight status here: www.lufthansa.com/flightstatus
Baggage lost and found:
If you click the above link, a form will be opened. Fill and send that form.
E-Mail: centralbaggagetracing@dlh.de
Address: Deutsche Lufthansa Aktiengesellschaft
Gepäckermittlung
D-60546 Frankfurt/Main
Germany
Fax: 0049 (0)69 690 55171
Lufthansa Airlines Customer Care Support
Check the above link to know the Airlines customer care phone number, email etc
Lufthansa Airlines Baggage Allowance
View Lufthansa Hand | Cabin baggage, Checked baggage, Excess baggage charges, over weight baggage charges, over size baggage charges, Airport Baggage rates in the above link.
How to Web Check-in in Lufthansa Airlines?
Procedure to do web check-in or online check-in Lufthansa Airlines
- Visit https://www.lufthansa.com/us/en/online-check-in
- Enter PNR number or booking reference number
- Enter the passenger’s last name.
- Confirm ‘Start Check-in’.
- Confirm the details. You can select your seat
- Print the boarding pass
How to change mistakes in your name, flight date and refund ticket in Lufthansa Airlines?
Click the above link to view the procedure to change flight date / postpone / cancel the booked flight and get refund in Lufthansa Airlines.
How to complaint about the lost personal property in Lufthansa Airlines?
For the lost items on aircrafts or in any of the Lufthansa lounges, you can report on arrival or contact through phone or email or contact
- At the Lufthansa baggage tracing desk at the airport or
- At the Lufthansa service counter at the airport.
If any individual items or the entire contents of your baggage are missing, you should report this immediately upon arrival:
- At the Lufthansa baggage tracing desk at the airport or
- At the service counter at the airport
Note: Reporting the loss at a later date can only be accepted if this is made in writing online within seven days.
Lufthansa Airline call center / service center
Internet Service Center:
Phone: +371 6 785 2199
Opening hours: Monday – Sunday: 09:00 – 19:00
(customer support in English)
Lufthansa Cargo eServices support
If you have any questions regarding booking inquiries, price / loadability inquiries, dangerous goods inquiries, billing, claims settlement, statements and other information on air freight on eServices, please contact eChannel Helpdesk.
By phone: +49 (0) 18 02/737 737 (local rate Germany) or
By email: echannelsupport@dlh.de
Email: lhcargo @ dlh.de
Fax: 01802 747 747 ** (** From the German landline network: Costs 0.06 EUR / min. From mobile networks: Costs for calls max.0.42 EUR / min)
Cargo Service Center:
Tel: 0180 6 – 747 100 (From the German landline network: calls cost €0.20/min. From mobile phone networks: max. 0.60/min).
Lufthansa Airlines Offices Worldwide
Find Lufthansa Airlines Reservation | Town | Sales | Airport Offices Contact details such as Address, Phone number, Location, Email and more details in your country
Special assistance
Travel during pregnancy in Lufthansa Airlines
Pregnancy rules in Lufthansa Airlines:
- Expectant mothers can travel in Lufthansa Airlines till 36 th week of the Single pregnancy and 32 week for multiple pregnancy.
- Expectant mothers beyond the 28th week of their pregnancies carry a current letter from a physician
- you must apply for medical clearance by submitting a medical information form (MEDIF): Download PDF
- For any special assistance queries, contact: https://www.lufthansa.com/us/en/mobility-partner-program-healthcare
Procedure to get medical clearance in Lufthansa Airlines
- Download medical application form (Part I is for requesting medical assistance and part II is for pregnancy assistance form)
- Send the completed application form to specialservice@dlh.de
For more details, contact Lufthansa Airlines Health Services
Phone: N/A
Email: specialservice@dlh.de
Fax: +49 69 696 83 677
Types of Planes / Air craft available with Lufthansa
Total fleet: 268
- Airbus A319-100
- Airbus A320-200
- Airbus A320neo
- Airbus A321-100
- Airbus A321-200
- Airbus A321neo
- Airbus A330-300
- Airbus A340-300
- Airbus A340-600
- Airbus A350-900
- Airbus A380-800
- Boeing 737-300
- Boeing 737-300
- Boeing 747-400
- Boeing 747-8I
- Boeing 777-9
Queries handled by Lufthansa Customer care:
Flight Ticket Booking, Flight Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Miles & More
Is there any problem with reaching the Lufthansa Hong Kong Reservation Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the Lufthansa Reservation Office in Hong Kong: (click on the stars below)
Reservation code :T7C2S5
I would like to change the date of my return flight from Hong Kong / Munich / Lisbon.
Could you please help how to proceed !
Thank you
Hi vaselie
Kindly contact customer care number provided for more details
Thank you
Booking Code : T7C2S5
Pxg :Lei Wa Si Vaselie
I would like to change my return schedule LH 731 from Hong Kong to MUC and LH 1790 from MUC to Lisbon.
Please advise how to proceed.
Reservation No: MAIDUC
This booking was cancelled on 27 March 2020 at your desk at Terminal 2 Heathrow.
I am wanting to know when I will receive the refund.
Please reply to my husband Mr Anthony Collins whose Mastercard was used to pay for the ticket. His email is tonycollins@strategicconsgroup.com
regards
Rebecca Drake 24 June 2020
Dear Sir, I have approx 40 cartons of cell phones at 2200.0 KGS to be shipped to ROB. Can we send you payment to move the shipment. Do you also prefer a letter of credit. Also, do prefer us to make payment to make payment to SN Brussels in MLW so that you move goods. Please let me know the cost in USD.
On 29 Apr’2021 I received an e-mail from Lufthansa informing me the change of my reservation under Lufthansa booking code : TBPJA6. In that e-mail Lufthansa gave me 3 options to choose. But before I can decide which option to choose, I have some key questions to ask in respect of Options 2 and 3. So I called Lufthansa Hong Kong Office (Tel. No. +852 2868 2313) today and have waited for more than 2 hours on the line and still cannot be served by the staff there!!! That is why I have to write this e-mail to Lufthansa to reflect my experience and feeling. I can’t even find Lufthansa HK’s office address in their official website!!!
Now the important thing is : Can someone from Lufthansa HK or Lufthansa’s head office in Germany contact me to help answering my questions. You should have my e-mail address and contact telephone no.
Dear All,
can i carry 2 turtles from Hong Kong to Graz on lufthansa
Thanks
Andreas
HI
WHAT IS YOUR LUFTHANSA OFFICE ADDRESS IN HONG KONG?
\CAN NOT FIND IT IN YOUR WEB PAGE
Re flight:
New York JF Kennedy to Frankfurt International, 19th June 2022, Flight LH401 departure 1605
Passenger:
CHANG, Tsong Zung Johnson
Ticket number:
ETKT 220 3775004069
Agent Code:
9995
Booking Ref:
AMADEUS 5F7F8V, AIRLINE LH/5F7F8V
Dear Sir,
I want to lodge a serious complaint against your company’s handling of my flight from New York to Frankfurt on 19th June. I understand from my travel agent that your Hong Kong office would not entertain his request for refund, unless I explained the circumstance in detail.
Not only had Lufthansa caused me to miss my appointment in Germany, your requiring further explanation as an excuse not to refund the ticket only helps to demonstrates Luthansa’s lack of respect for your customers. I should also add that, subsequently to missing this flight, I bought another Luthansa flight for the same journey. Therefore I cannot understand how you can be so cavalier about refusing my travel agent’s request for refund.
I arrived at the JFK airport counter before the one and half hour required time before departure, and a very polite Lufthansa staff (probably of Asian/Indian descent) greeted me at the queue to ask for my on-line check-in. When I told him that both me and my travel agent had not been successful with on-line check-in, he immediately checked the computer for me, and then apologised profusely about how the flight was over-booked, and explained that there were already several other customers who booked the flight waiting stand-by. Soon he confirmed all seats had been taken, and asked me to speak to a lady at the counter next to the check-in for assistance. She is a well-built black lady, the only staff servicing a handful of customers all desperate to fly to Frankfurt.
I should first say that she was overwhelmed by the persistent customers queuing ahead of me, also she was the only one assigned to deal with all these frustrated customers. However, she was singularly unhelpful, she told me to rebook for the following day, insisting nothing was available for Frankfurt that evening. The only advice to me was to take a card (see photo attached), and told me to either call Reservations or write Customer Relations. I told her I need to fly to Germany that same day, then she suggested I try Condor airline, which had a flight leaving in the next hour. Of course when I heeded this suggestion, Condor told me the flight was sold out. I returned to her at Lufthansa and found another queue at the counter. Thereupon I gave up.
However, when I later looked up the internet I discovered a flight operated by Lufthansa that same evening, seats were still available and I bought a new ticket on the internet. (See photo attached).
I must say Lufthansa’ customer service, especially when you had over-sold your flight, is absolutely unacceptable. I insist you should refund my booking immediately. The situation was particular unacceptable in light of the fact that I managed to buy a separate ticket on Lufthansa airline that very evening. Your counter staff should simply have re-booked this flight for me. Instead she directed me to another airline and sent me running around desperately for an hour.
I am copying my travel agent in this mail, his name is Edmond Chan of Guidance Travel in Hong Kong. Please coordinate with Edmond for the refund.
Your Customer,
Johnson Chang
Photos below:
1. Original booking of flight by Guidance Travel
2. WhatsApp from Guidance Travel informing failure of on-line check-in. I subsequently also tried and failed myself.
3. Lufthansa website showing on-line check-in failure
4. My WhatsApp with Guidance Travel the following day to explain the fiasco at NY; (I could not ask for their help at the counter because New York afternoon was early morning in Hong Kong)
5. The calling card your NY counter staff gave me, on which I made notes about flights.
6. The new ticket I bought on internet for the evening flight