Headquartered in Shanghai, China Eastern Air Holding Company (CEAH) is among Chinaās three major air transportation groups. As the core of CEAH, China Eastern Airlines Co., Ltd. (CEA) became the first Chinese airlines to be listed on the New York, Hong Kong and Shanghai stock exchange in 1997. CEAH operates a fleet of over 510 aircraft, serves 80 million passengers globally every year and ranks in the top ten of many operating indexes including fleet size and passenger volume. As a member of the SkyTeam Alliance, CEA has, through connecting with the Alliance, built an air network starting from the Shanghai hub and reaching 1052 destinations in 177 countries and regions around the world.
China Eastern Airline Shanghai Branch Office Address:
2nd Floor,Citibank Tower, No. 33 ,Shanghai Huayuanshiqiao Road, Shanghai, China
China Eastern Airline Reservation office telephone contact numbers:
021-95530
Email:
Fax: 021-95530-8
Working hours
Map
Official website: www.ceair.com
Check your flight status here: en.ceair.com/aoc/
China Eastern Airline baggage services telephone contact numbers:
021-95530
For baggage inquiries : China Eastern airline baggage inquiries
Customer service line (24-hour hotline)ļ¼ +86ļ¼95530ļ¼
Sky Team contact details
Member Tel: 40083-95530
Gold Hotline: 40082-95530
Telephone (International): + 86-21-95530
Member E-mail: [email protected]
Gold mailbox: [email protected]
Near-by Airports:Ā Shanghai Hongqiao International Airport,Ā Shanghai Pudong International Airport,Ā Sunan Shuofang International Airport
Attractions in Shanghai: The Bund, Oriental Pearl Tower, Yu Garden
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List of China Eastern Airline Offices
Queries handled by China Eastern Airline Customer care:Flight Ticket Booking, Ticket Ticket Cancellation, Flight Ticket Rescheduling, Ok to Board, Visa Services, Online Check-in, Baggage Allowance, Duty Free Allowance, Flight Information, Airport Lounges, Visa Information, In-Flight Meals, Airport Transfers, Missing Luggage, Immigration Services, Valet Parking, Meet and Greet, Flight Wifi, Airport Wifi, In-Flight Entertainment, Airport Facilities, Delayed Flights, Visa on Arrival, First Class, Business Class, Economy Class, Eastern miles
Is there any problem with reaching the China Eastern Airline Shanghai Branch Office Address or Phone number? Please report any issues using the below comment form.
Rate your experience with the China Eastern Airline Shanghai Branch Office in China: (click on the stars below)
Good Day,
I have a lost luggage last March 30, 2017. I was given a property irregulatory report (PIR) by the China Eastern Sky Team or lost and found attendant in Shanghai International Airport, but until now i have no feedback about may Luggage (Back pack). Please Advice. Thanks
My scheduled departure of Flight no. MU 5009 on 10th June 2017 09:05 a.m. was delayed by more than 16 hours and departed on 11th June 2017 at 1.20 p.m. The China Eastern staff didn`t explain the reason of delay, did not provide any food or hotel. Further, according to your company policies, if the flight is delayed by more than 6 hours, you must refund me a percentage of my flight fares. I DEMAND to get a compensation for the inconvenience otherwise I will have to sue your company China Eastern Airlines.
Please treat this matter at high priority and take some needful action soon.
B.Regards
Elena B.
Moscow RF
My scheduled departure of Flight no. MU 5009 on 10th June 2017 09:05 a.m. was delayed by more than 16 hours and departed on 11th June 2017 at 1.20 p.m. The China Eastern staff didn`t explain the reason of delay, did not provide any food or hotel. Further, according to your company policies, if the flight is delayed by more than 6 hours, you must refund me a percentage of my flight fares. I DEMAND to get a compensation for the inconvenience otherwise I will have to sue your company China Eastern Airlines.
Please treat this matter at high priority and take some needful action soon.
B.Regards
Elena B.
The hotline isn’t connecting from India. We have an emergency enquiry.
I need to submit the below complaint regarding Baggage mishandling during my flight, I need the complaint registration email urgently.
Dear Team
This is regarding my travelling from New Delhi (India) to Shanghai (China) from CHINA EASTERN AIRLINES, PNR no:1AMALSLV. The flight was going fine till Shanghai.
But, I have faced the following problems.:
1. Flight was delayed by around 2 hrs. & reached around 13:00 hrs.
2. After that I could not found my baggage for next 2-3 hours due to which my meetings at China got delayed.
3. I was really shocked when I opened my baggage after reaching at my Hotel that My baggage was completely filled with WATER. My all clothes were wet & a single cloth was not in condition to wear. My camera was also inside my baggage, which also got completely in water, now that is not working.
4. I had to stay in China for next three (03) days but I was unable to wear my clothes since all were dipped into water & condition was not good.
5. Please see the attached photos & videos.
As it was my first time in china & I faced the worst experience of my life.
So team please look into this matter urgently, because its not small thing and I need the compensation from airlines.
I am attaching all the related photos for the same.
Regards
Regards,
Sonia Nain
Dear sir,
I have a pet cat to bring to the Sri Lanka, from Wuhan, china. Please let me know the possibilities of your airline, requirement as well as charges. Thank you very.
Dear officer,
This is urgent! Please assist to check passenger (Ms Loh Guat Lan) baggage is lost at Macau Airport on 12 Aug.
PNR: MTWKJ7
Flight No.: MU 2007
Flight Detail: 12 AUG PVG/MFM 1225/1530
The baggage is lost upon her arrival at Macau Airport and till now no news about that.
Hope to hear from you soon!
Thank you.
Carmen Loo
not helpful Flight got cancelled today from shanghai. I booked a ticket from China eastern airways, but they said flight got cancelled by southern airways so we cant help. southern airline saying its not our problem talk to eastern airlines
They don’t help at all.
Dear Madam, Sir,
I contact you because I don’t know anymore what else to do.
On 27 July 2018 I booked a return trip Bangkok – Hiroshima with e-travel SA, also known as mytrip.com
Flight number MU 9842 on Thursday 23rd August, confirmation number NCSNXF
Names:
Ā» ZEILSTRA/DIRKJOHAN MR ticket 7812579 850 231
Ā» SANGMANEE/SUWALEE MS ticket 7812579 850 232
Return flight was to be on September 4th.
On August 22nd I was informed by China Eastern that the flight would possibly be cancelled due to weather conditions. We did go to the airport to the check in desk but were advised to go back home. Since there were no nearby options we had to cancel our whole trip. Mytrip.com confirmed there I had the right to a refund. Since then nothing has happened. I have sent multiple mails, get a reply that someone will contact me, but that never happens. We have phoned 3 or 4 times and then they put the blame on you saying there is no response from China Eastern.
Please help me to get this settled. I would very much appreciate your intervention if possible.
Yours sincerely,
Dirk Zeilstra
I bought the round trip ticket for Hong Kong to Mandalay from your airline. E-ticket number is 781276661046869. The ticket was bought by the agent (cheaptickets.hk, booking number: CHK-3539854). I left on 22 Dec 2018 and supposed to return on 5 Jan 2019. Zhanjiang immigration denied entry to fly through Zhanjiang to Kunming because of visa issue. So, I stayed almost one day at there and went back to Hong Kong buying ticket from your airline. My E-ticket number of Zhanjiang to Hong Kong is 7813115847414.
In this case, I want to complain two things:
1) When I checked-in at Hong Kong Airport, your airline should check that I have required documents, eligibility to enter the destination country and enough time to transfer. However, the staff in the check-in counter allowed me to go without carefully checking all those stuffs.
2) Your airline should use my remaining ticket as a payment for Zhanjiang to Hong Kong ticket. In The IATA Ticketing Handbook, in section 2.23.13 Inadmissible Passengers (INAD), 2.23.13.2 Procedures for Ticketing clearly states that ā(C) Where the passenger is in possession of a return ticket this ticket should be used, or the value of the remaining coupons should be used as payment towards a new ticket in the event the original ticket can not be used as originally issued.ā
However, my original ticket was wasted and had to buy new tickets for whole journey (i.e. Zhanjiang to Hong Kong, Hong Kong to Mandalay and then Mandalay to Hong Kong again). I had a very bad experience in Zhanjiang but your airline didn’t take care anything. I feel that it is not really fair and want to claim compensation from your airline.
Regards,
Lin Htein
Hi
My name is John Jones.
My question is simple and I hope you can help.
My wife and I are scheduled to leave Shanghai this September. We are Traveling Business Class on China Eastern MU551 to London.
We would like to change our return flight to the end of April beginning May is this possible to do.
Thank you for your help and understanding in advance.
Kind regards
John
is it ok if I did not write my second name on my plane ticket? only my first name and the family name is written.
Please reply as soon as possible so I can do what should need to do
Thank you
I bought a round trip ticket for my mother MNL – PVG – HNL then back HNL – PVG – MNL, she leaves Manila last March 2, 2019.at6:35 AM, flight MU 0212 with a connecting flight MU 0571 arrived Honolulu March 2, 2019 at 8:10 AM. same day.
The first half of her trip goes well, but on her return trip, She boarded flight MU 0572 from Honolulu to Shanghai ( PVG ) lMay 6, 2019, the itinerary indicated plane depart at 9:50 AM, and arrive Shanghai at 2:50 PM , May 7,
My mother lost a connecting flight MU 0211 from Shanghai to Manila, I immediately go to the airport, talk to the Manager who identify himself as John, maybe on his middle 20s, narrate to him my mothers situation, and everything, but to my surprise, he instructed me to call the police IN SHANGHAI, so that my mother can be found, shes not going anywhere shes inside the airport, it is so easy to page her or one of the China Eastern Airline coordinate to the Security or the airport Police to find her, my Mom is almost 80 years old, she has a 3 wheel roller for her carry on, 5ft 1in in ht, almost white hair, she was Demi Sanchez,
Please China Eastern Air try to find my mom and book her on your next flight to Manila.
In case the second name is required (as seen in passport) what should I need to do? Please reply the soonest so I can comply the earliest.
Thank you
I WAS TRAVELING FROM MANILA TO ZHOUSHAN/PUTUOSHAN VIA SHANGHAI ON NOV. 11, 2019 VIA FLIGHT MU5205 AND LEFT A BLUE SAMSUNG GALAXY NOTE 8 WITH CLEAR CASING ON BOARD THE PLANE. BASED ON CCTV FOOTAGE FROM SHANGHAI AIRPORT POLICE STATION, IT WAS CONFIRMED PHONE WAS IN MY BACK POCKET WHEN I BOARDED THE PLANE. BUT IT WASNT WITH ME WHEN I LANDED IN ZHOUSHAN/PUTUOSHAN. IT MUST HAVE FALLEN OFF ON MY SEAT.
KINDLY CHECK IF YOUR CREW HAVE RECOVERED MY CELLPHONE FROM THE PLANE AFTER I DISEMBARKED. IT MAY BE WITH LOST & FOUND IN ZHOUSHAN AIRPORT BECAUSE SHANGHAI AIRPORT LOST & FOUND DID NOT HAVE IT.
Hello
My Wife Yanling Cui is booked on China Eastern Airlines to fly back to Bangkok Via Shanghai on Feb 6th.
China Eastern Airline confirmation MY1LS2
Ticket No. 7817473146457
Please cancel and arrange a refund for this flight to enable suitable alternative travel arrangements to be made as advised by the Airline.
Regards
John Cross
Hi, We are in Shanghai at Holiday Inn Hotel Hongqiao waiting for our departure on February 4 2020 on MU 589 at 2.20 PM to San Fransisco. As per the travel ban from USA that non American citizen can not land in USA coming from China. as we are Canadians looks like we will not able to board the plane . This is our return flight to Toronto via San Francisco.
Please consider our case as this all happened so fast we request you to consider switching our departure to MU 208 departure date February 4 202 for two tickets and advise us what to do. We do not want to get stranded in PVG Shanghai . Please give us positive response as February 4 is fast coming. and need help.
Mr Raghu Mandyam Mrs Chitra Mandyam MU589 February 4 2020 PVG Air port boarding ? Phone 86 21 3357 1999 Ext 2661. .
Regards
Raghu Mandyam
Hi China Eastern Airlines! I Want To Travel China Eastern Airlines From Maldives To Sri Lanka When do you start?
Dear sir,
I am a pilot and have very important information concerning the crash of China Eastern 5735. I would like to contact your Shanghai headquarters but need a phone number and/or email address. Could you please provide me with this information?
Thank you,
Captain Dan Hanley
The baggage is lost on the flight MU 260/MU5005 August 1/2nd from St-Petersburg to Taibei through Shanghai.
The reference number of the quiry is AHL TPEMU20769.
Please help to find it ASAP.